Empire Hyundai Inc

Con Artists. I really don't understand how there are positive reviews for this place. Maybe people from the dealership are writing these suspiciously enthusiastic reviews? The abridged version of my ex positive reviews for this place. Maybe people from the dealership are writing these suspiciously enthusiastic reviews? The abridged version of my experience… When I showed up and asked about a car I had seen in the paper I was brought in to sit at a desk instead of being shown the car. They seemed friendly and it looked like a nice place so I tried to see where this was going. I ended up being there for well over a half an hour before I even saw the car. Meanwhile, I was asked how much money I make and my SSN, and like an idiot I gave those things up because they told me it was to get me the best deal. After test driving the car and asking multiple times how much the car was and having the question deflected, I was finally brought back inside and given a price a little higher than I remember seeing. I had an idea of how much the car was but couldn't remember exactly because I had been looking at so many cars. They tried to throw a lot of payment numbers at me to try to confuse me. I said I wasn’t buying the car today and of course the salesman persisted and eventually brought over the manager to try to bully me into buying the car. After going home I looked in the paper and realized they gave me a price that was $4,000 higher than the price they gave me. The thing that bothers me the most is how many questions the salesman asked about where I heard about the car to try to see if I saw the price anywhere. There are so many laws and regulations in MA, I'm blown away that places like this are allowed to operate. I'm pissed that I wasted so much time at this place while being given the runaround and I am a little worried about giving them my SSN. Avoid at all costs. Also, funny that i can't use the username empiresucks because it has already been taken, enough said. More

I would highly recommend Empire Hyundai to anyone ,my husband and I were greeted by Caesar who was very friendly and put you at ease right away. (Quite a difference from route 44 hyundai where i had prev husband and I were greeted by Caesar who was very friendly and put you at ease right away. (Quite a difference from route 44 hyundai where i had previously purchased a car) We chose a new sonata , Caesar took us outside showed us all the car had to offer and took us on a test drive .I decided that i loved it and inside we went to purchase the car , this is the part normally people dread, much to my surprise i didn;t feel attacked or pressured in fact it was quite the opposite, Caesar and the empire team really seemed like they want thier customers to be in the car they want for the price they can afford .Needless so say i purchsed the car that day and my husband and i talked all the way home about how awesome the experience was. We have an will continue to tell anyone to visit Empire Hyundai. Thank you again Caesar for making our experience a great one from beginning to end. Sincerly, Sharon Elias More

I purchased a new hyundai from empire only to find out i had been scammed in almost every way possible!! i recieved all false values on the trade in and also the factory sticker was changed and i did reciev had been scammed in almost every way possible!! i recieved all false values on the trade in and also the factory sticker was changed and i did recieve the rebates for new vehicle but went towards my trade in to cover their low ball values . I would reccomend everyone stay far away from this dealer. Now they have these two clowns promoted one as a sales manager and the other is now the general manager . Shame on me lesson learned i am now into the car for double what it is worth!! Thank you Rick Torres!!!!!! More

The salesman that we have was very sarcastic and made my fiance and I feel as if we did not know what we were talking about. After we seemed to have made a deal, or so I thought, we reached an agreement on fiance and I feel as if we did not know what we were talking about. After we seemed to have made a deal, or so I thought, we reached an agreement on a payment that I could afford. The day that we reached the deal was a normal business day, but for some reason they told us that they could not get the loan financed until the next day but not to worry because we would just have to come in and sign some paperwork and we would be all set. That was wrong! When we arrived the next day after driving our new car for an entire day and really starting to like the vehicle they informed us that our payments would be an extra 82 dollars more than what we agreed too and then still tried to negotiate with me and pressure me in to buying the car from them. AWFUL DEALERSHIP MANNERS...DO NOT VISIT THIS PLACE YOU WILL BE DISSAPOINTED, SKETCHY SALESMAN, and SKETCHY MORALS!!! More

I have only bought one brand of car for many years. After a few co-workers purchased a Sonata, Santa Fe, Accent and Elenata. I said guess I need to stop by and look at something other than a Toyota. I was bl a few co-workers purchased a Sonata, Santa Fe, Accent and Elenata. I said guess I need to stop by and look at something other than a Toyota. I was blown out the doors with smoke and mirror by the Sales Manager and Finance Manager. After several hours of back and worth on a Santa Fe, they finely agreed to my price. But when I they told me my interest rate was double digit I laughed. They couldn't have know my credit score, because I have a credit lock. I said, okay I'll go to my bank across the street and get a loan. They said if I did that the price we agreed on would be void. I released the credit lock and they came back with a very high single digit rate, still knowing I could do better at my bank. I finely said, get my banks rate or I'm walking at that time I asked about adding GAP coverage, they told me it was $1,000.00 for GAP. I grabbed my trades keys and left. Which by the way they offered me $4,000.00 less than clean trade value. I drove away and called to reactivate my credit lock. I was informed that that they submitted my credit app, to 10 banks, five of those banks after I left. I drove to my another Hyundai dealer in Rhode Island, and within two hours, I had a better deal on a Santa Fe Limited than on the SE I looked at Empire and GAP cost me $575.00 and I got a rate of a quarter point over my bank. I also got all the money for my trade. Stay away! Should have known the place was shady with all the sales people hoovering outside looking to kill and attack you. More

He was very kind and considerate of my situation, and was attentive to what I needed. He was very prompt and knowledgeable. He made my experience a positive one, and I will not hesitate to recommend him to attentive to what I needed. He was very prompt and knowledgeable. He made my experience a positive one, and I will not hesitate to recommend him to anyone. Thank you very much. SF More

Slick sales people. They took teh MSRP value of the car, added $5K to it, then offered $5K for my trade in value. So they wanted to give me 0 for my car and sell the car for MSRP and tried to make it sound added $5K to it, then offered $5K for my trade in value. So they wanted to give me 0 for my car and sell the car for MSRP and tried to make it sound like the deal of the century. I really feel that they treat prospective customers like fools. I know they do OK over there, but if your in the market for a new car, BEWARE. Don't go there looking for a bargain, because they just shuffle trade in values and add on costs to the MSRP to get you to pay full price. By the way thier definition of MSRP is just a basline for their pricing. " They determine the prices of thier car by how popular the vehical is " I have a feeling they only sell " popular cars " there and doubt you will see anything on thiet lot at or below a MSRP. Hopefully I can save you some time. Go to RT44 Hundai and save yoruself hours of BS. by Shawn S. on 2/27/2012 More

I found this the absolute worst dealership I have ever been in. I went their with my son,21 no credit yet--did have an insurance bill that was 3 years old that showed collections but paid in full 3 years been in. I went their with my son,21 no credit yet--did have an insurance bill that was 3 years old that showed collections but paid in full 3 years ago. It was a policy that had been cancelled but got billed to him anyway. Stated he needed at least three thousand down plus his trade in. Which was fine. The problem I found was when we went outside to look at cars they showed us 2 used vehicles, I asked them how much the sales rep said he wasn't sure, At that point I asked him what price range he felt my son should stay in, again couldn't tell me proceeded to get finance manager who told me he could only put him in an accent or those two used cars. Very shady place, we left and ultimately got financed through a dealership--which told us from the get go what price range we should stay in and how much was expected down! More

Perfect Experience with Thomas! Funny and super friendly! I had no hope on getting a nice car, but after i explained my situation to Thomas, he was so positive and ready to work with me! He worked fast and r I had no hope on getting a nice car, but after i explained my situation to Thomas, he was so positive and ready to work with me! He worked fast and replied fast. If anyone comes to this dealership i HIGHLY recommend thomas as a saleman. He was also very HONEST! I left feeling NOT cheated or scammed for my money. He seemed like he was really in it to make his customers happy. Im so happy i made the choice to come to this dealership! I now have a beautiful, new, affordable and realiable car. Not only was he great but the place itself was also. It was clean, quiet and very professional. I recommend Empire Hyundai 110%! Thanks Thomas & Thanks Empire Hyundai! More

Went there because saw ad in paper. Called beforehand to make sure ad was legit. When I arrived, I test drove the car in the paper. I liked the car and sat down with the salesman to discuss the price. I make sure ad was legit. When I arrived, I test drove the car in the paper. I liked the car and sat down with the salesman to discuss the price. I was going to be a cash buyer. Because Joel was newer, he brought over someone else who I assume was a sales manager. This person was the stereotypical salesman in all respects. He showed me the ad and asked where I saw the price that I was referencing, when I pointed it out he said that includes military, college grad and loyalty discounts plus $3500 down. I don't know how they could make fine print smaller than what they used. Talk about the old bait and switch. I'm thinking about reporting it to the Mass AG's office because it was that blatant. I wouldn't trust this dealership for anything. DO NOT GO THERE. More