Empire Hyundai Inc

After a bit of a rocky start with Empire, my sister stepped in and worked with the sales manager, Mike - and my experience from there forward was great. Ron picked my son and I up at the Ferry and dro stepped in and worked with the sales manager, Mike - and my experience from there forward was great. Ron picked my son and I up at the Ferry and drove us to the dealership - where my car was ready and everything went smoothly - Paul walked us through the paperwork and so far, I love my new (to me) car and I would come back to Empire again!!! Ron and Paul were both fantastic!!! Woot!! More

To whom it may concern: I just bought a 2013 Sonata To whom it may concern: I just bought a 2013 Sonata Hyundia I was very pleased with the service I recieved Especially with a fantastic sales person To whom it may concern: I just bought a 2013 Sonata Hyundia I was very pleased with the service I recieved Especially with a fantastic sales person by the name Syed Mahmud. I hear that he came from Route 44 Hyundia to Empire. This sales person was fantastic He new the Vehicle inside and out He review every thing with me and answered all my questions. He personally connected all the electronic equipment that I needed. My personal opion is that the acquistion of Syed mahmud was a great asset to Empire Hyundi. This salesman was very courtious, respectful friendly and new how to treat a customer It was very nice doing business with you and please thank Syed Mahmud for me great job Thank you jesse More

the staff that i dealt with on 7/3/12 were extremely helpful and friendly, i would recommend working with Brad and Paul when trying to put yourself in the car you want. i was at the dealership for aro helpful and friendly, i would recommend working with Brad and Paul when trying to put yourself in the car you want. i was at the dealership for around 4 hours but, brad and paul made sure that i was well informed of all the details of the purchase of my new car, they really made my experience a great one and they really give empire hyundai a good name , i also met the service consultant Jeff White and after talking to him for five minutes i know i will have no doubt or worries about ever bringing my car in for service. i also would like to thank John Torres for helping me with a bad situation and putting me in contact with brad and paul to putting me in the car i wanted. if the rest of the staff is as good as brad, paul, jeff and john then i would have to say that empire hyundai is in great shape going forward. More

Car shopping leaves me VERY apprehensive! Nothing like getting one foot out the door and someone is already standing there to greet you. I had already spoken with someone from the dealership the day befor getting one foot out the door and someone is already standing there to greet you. I had already spoken with someone from the dealership the day before so I had an idea who I was meeting with. As I approached the front door. I was met by at least 2 more salesmen. (get the feeling vulcha vs prey). The manager handed my husband and I over to Aaron Dudley. This young man WAS AWESOME! He was attentive to our needs and honest with the numbers. Aarron we WILL BE back for you! Save me a Genesis! I will take it in candy apple RED! More

Ready to buy and they made it happen , the negotiation process was easy, and they explained all my options regarding service ,financing, all good for both parties. process was easy, and they explained all my options regarding service ,financing, all good for both parties. More

overall I had a wonderful experience. Ron was exceptional in his knowledge when it came to choosing the right car for my family and needs. He totally went above and beyond to get us the right car. When it ca in his knowledge when it came to choosing the right car for my family and needs. He totally went above and beyond to get us the right car. When it came to finance, they went above and beyond to get us the right loan. The only down fall to the overall dealership, they do not have vending machines for the "waiting" on the finance. I would recommend this dealership to friends and family, and also make the trip back for any new purchases in the future. I have to admit I was totally skeptical when it came to buying a car, but they made it easy! More

I suppose my experience wasn't the worst, but it was FAR from a pleasant one. I did drive away in the exact car I wanted, that day. Does that mean I was done with the dealership that day? HAHA.. two week from a pleasant one. I did drive away in the exact car I wanted, that day. Does that mean I was done with the dealership that day? HAHA.. two weeks later I'm still going back and forth. I'm really not a pain in the butt customer, but I'm not stupid either. I had a number in mind that I could afford per month, and that's how we negotiated. I was previously paying $269/month, and set my absolute cap at $369/month. When I drove away with the car, everything was "all set" at exactly $369/month. Now mind you, this was for a car just one model year newer than the one I was trading in. So, they had my trade in, the purchase and sale was signed, good to go. The only reason (supposedly) that we weren't doing the rest of the paperwork at that time was because it was 6pm on a Saturday and the "approval process couldn't go through after business hours." Funny since last time I bought a car there we did it at 7pm on a Saturday, but whatever. Fine, I went with that. We made an appointment for me to come back to finish paperwork, which was a big enough pain as is, working full time and going to school even more... but you gotta do what you gotta do. I made the appointment at a time where I would be leaving work 2 hours early, the best I could do. I made the 45 minute drive to the dealer, and the sales manager was out sick. Actually, they said he was at the hospital. They tried to call me but had the wrong number, they said. Fine, things happen. Could anyone else there even go over my paperwork with me? No, absolutely not, they said. Only the finance manager can get in the system. Never, ever can anyone else EVER get into the system. Fine, my trip was wasted, but I'll come back. Things happen. We scheduled another appointment and this time I went into work LATE to go finish the paperwork. Finance manager was still out... but low and behold, Eric Moura (the same man who sternly told me nobody else could ever get into the system just the day before) YEA, he was the one who magically got into the system and went over everything with me. I was made to sign blank copies of contracts, on top of the regular ones, "in case there were mistakes." I had to sign a BLANK purchase and sales agreement, where they could put in whatever numbers they felt like? Are you kidding me? And what is my payment now? Oh, a slight change" to $477/month. Apparently when they got me to the number of $369, that was based on an 84 month loan which he admitted the banks almost never approve. I took off the extended warranty and got down to $455/month. That's only $100 less than my mortgage. The next day I received a call from my salesman, and expected it would be to tell me my registration was all set. Instead, it was to say that the number they wrote down for what I owed on my other car was short $544 and, exact quote, "so I'm gonna need you to cut me a check for $544." UM, no. My very first guess on what I owed was indeed wrong, but before ANY paperwork was done the salesman called the Hyundai Motor Finance and got an EXACT number that I owed. HE wrote it down incorrectly. Not only that, but we had put down $500 to offset the difference anyways, so my monthly payment wouldn't change because of the mix up in amount owed. This made for another trip to the dealership to fight it out. They made it a point to make me feel real bad that "poor Nolan with the baby at home is going to have to pay $50 extra out of his paycheck every week until the difference is paid off, AND he only got $75 off the sale". First of all, trying to make me feel bad for THEIR mistake? Really? And second, I KNOW I paid far above MSRP for that car, since my main focus was monthly payment and not the price itself. My fault that I paid too much, yes. But no need to guilt trip me over something that was the salesman's mistake. Then there was another trip because they said my registration was ready, and it wasn't. Then there was another trip to actually pick up my registration. I don't actually live close to Empire. As everyone knows, we pay for the first car inspection with the price of the car... it's outlined on the purchase and sale agreement. Well Empire gave me a voucher for some place in Fall River. When I told Nolan, the salesman, that I couldn't drive all the way to Fall River to get my car inspected (especially after all these trips) he said that it was no problem, and to fax him my receipt from when I do get it inspected, and that he'd issue me a refund. I faxed him with the receipt, voucher to show it was unused, and inspection "report" to show my VIN. A month later, I've heard nothing back. I'm sending it via certified mail today, so I'm out another at least $5 just trying to get my $29 back. I paid twice for inspection and they absolutely do not care. I'm the same customer who wrote a review about shoddy warranty work being done a few months ago. I've purchased two brand new cars at Empire within the past two years. My Mom has purchased two brand new cars at Empire within the past five years. My boyfriend just bought a brand new car at Empire a few months ago. My sister WAS going to purchase one when her tax return came in... but isn't now. I'm young with a good salary and was going to invest my loyalty in Empire, but I've definitely changed my mind after these past two experiences. We'll all be going elsewhere next time and I suggest EVERYONE else does too. More

I bought an elantra. its is a great car! I love the gas mileage. I was at ease immediately with Caesar. he was patient and sympathetic to my situation. i will recommend empire to others. only one thing i w mileage. I was at ease immediately with Caesar. he was patient and sympathetic to my situation. i will recommend empire to others. only one thing i was disappointed with...i was quoted one price, then at the actual time for signing it was about 30.00 more. not happy about it, especially since the first quote was where i needed to be. Finance manager, Paul, was also extremely helpful. More

This place is a scam. I would stay far away from this place. Make sure the first thing you do is get a price for the car. Then get it in writing before going any further. If they dont walk away noing you place. Make sure the first thing you do is get a price for the car. Then get it in writing before going any further. If they dont walk away noing you made the best decision of your life. Also dont tell them anything about a trade in before you get a price in writing because all the do is add the trade in value to the cost of the car. I was conned big time and shame on me for not doing research first so all i can do is warn you not to trust anyone of them because they are the scum of the earth. Like I said get a price in writing before doing anything and dont mention a trade in until you get a price in writing. Good Luck. More