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Empire Hyundai Inc

Fall River, MA

3.5
1,233 Reviews
At Empire Hyundai we pride ourselves to be your leading local Hyundai dealer, serve you with excellent customer service, and a friendly, courteous staff in Fall River, MA. The official motto is "We'll Try," and is also nicknamed "the Scholarship City". Come in and take a test drive in a popular new Hyundai Accent, Sonata, or Santa Fe. We conveniently serve as a Westport Hyundai dealer in Fall River. We also have a wide range of used cars, trucks and SUVs at Empire Hyundai. Our experienced sales staff is strong and committed to fulfilling and satisfying your needs while shopping for a vehicle.
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428 Pleasant St

Fall River, MA

02721

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Showing 1,233 reviews

October 12, 2012

excellent buying experience. Jeff was attentive. taking time to get me and my husband the best car to fit our family needs. we arrived looking at used vehicles and jeff managed to put us in a safe, reliabl More

by arianazmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2012 -

Empire Hyundai Inc responded

Thank you for your feedback! We are lucky to have Jeff as a member of our team here at Empire Hyundai of Fall River and are glad to hear that your purchasing process was seamless. We strive to ensure customer satisfaction. Enjoy your new Elantra and please come see us again soon! Follow us on Twitter and Facebook for exclusive content.

October 03, 2012

My experience at Empire Hyundai was great until I met with the one of the manager's Syed Mahmud he was nothing but rude and unprofessional by telling me that the deal could not be closed until my mother More

by tyyttyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
October 02, 2012

We are very happy with our experience. This is the second time we have worked with Ronald Webb and wouldnt hesitate to come back for a third. He is very knowledgable and worked very hard to get us into the v More

by Mariner611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 07, 2012 -

Empire Hyundai Inc responded

Thank you for your feedback! We are grateful to have Ronald as a member of our team and are glad the customer service that is so important to us at Empire Hyundai of River Fall was conveyed during your purchasing process. Please continue to return to us for your future needs and if you haven't already, follow us on our Facebook and Twitter pages for exclusive content!

October 01, 2012

We recently vivited Empire Hyundai for a pre-owned vehicle. We were greeted outside by a salesman named Syed Mahmud who showed us the pre-owned vehicles. We didn't find anything we liked until he show More

by mikereb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 07, 2012 -

Empire Hyundai Inc responded

What kind words! Thank you for taking the time to give us your feedback. We understand that the purchasing process can be stressful and it is our aim to make your experience with us enjoyable. Joe and Syed are valued members of our team and we are thankful that they were able to help you both become satisfied customers! Please return to us if you have any questions or automotive needs in the future. Also, if you haven't followed us on Facebook and Twitter, do so for access to exclusive content.

September 30, 2012

I have to say, I give high praise and recommendation to Syed and the team at Empire Hyundai!! I have been to a few car dealerships the last couple of months and all I received was unsatisfactory service More

by Martha Crosby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martha Crosby
September 15, 2012

I had an o.k. experience. The salesman (Ron Webb) was great to deal with. But my overall experience with the dealership was just o.k... I went in with an ad from this dealership (push, pull or tow it and More

by skkamartin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
September 11, 2012

Went in for a vehicle and came out with so much more! Ron Webb was attentive, knowledgeable, friendly and mighty patient. He listened to our wants and needs - having a large family, small budget and less tha More

by IslandGig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jerry 'Credit Guru' Sandler (Sales Manager)
Dec 07, 2012 -

Empire Hyundai Inc responded

Thank for this great feedback! Jerry, Ron, and Joe are all stellar members of our team and we are glad that your experience with them was a fantastic one. We are sorry that not all aspects of your visit were up to your expectations and hope that you keep us in mind for future automotive needs. Follow us on Twitter and Facebook for access to our exclusive content.

September 09, 2012

Ronald Webb was very friendly and very helpful with us being able to purchase our vehicle. He made every effort to get us the best deal. The experience was fantastic have him as our salesman. Thank you Ro More

by karlas1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ronald Webb
Dec 07, 2012 -

Empire Hyundai Inc responded

Thank you for your feedback! We are lucky to have Ronald on our staff here and strive to provide the best customer care to our guests. It is great to hear that Ronald was able to convey this to you and your experience with him was an enjoyable one. Please return to us in the future and follow us on Facebook and Twitter for exclusive content!

September 05, 2012

This was the first dealership visited for this model truck. Found the salesman Ron Webb to be very courteous and knowledgeable about the vehicle. I stated my visit as a fact finding visit since I did no More

by maggie24_7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 07, 2012 -

Empire Hyundai Inc responded

We are so thankful for your feedback and thank you for writing in! At Empire Hyundai of Fall River we strive to ensure exceptional customer service and satisfaction and never want our guests to feel pressured into a purchase. We are grateful that Ron and Ricardo were able to share this with you and we hope that you return to us soon! If you haven't already, follow us on Facebook and Twitter for exclusive content.

September 01, 2012

We just recently purchased two cars in the same week. The second one was due too the way we were treated by our salesman Daniel Rodriguez , he is an an asset to empire Hyundai, I hope he continues his emplo More

by Vturbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 07, 2012 -

Empire Hyundai Inc responded

Wow, these are such kind words and your feedback is greatly appreciated! We understand that purchasing a car can be stressful and knowing that Daniel and Joe made the process easier and enjoyable for you is so good to hear. We are lucky to have them as members of our team and hope that you do continue to return to us for your automotive needs. If you haven't already, follow us on Facebook and Twitter for our exclusive content.

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