Empire Hyundai Inc

I was very impressed with the care and time Thomas Biffle spent with me. This was my first new car purchase, and I was extremely apprehensive about going to a large car dealership. My prior experiences at spent with me. This was my first new car purchase, and I was extremely apprehensive about going to a large car dealership. My prior experiences at car lots have been very negative and I spent weeks going around to used car dealers and getting the run around. I am so pleased that I made the decision to go to Empire Hyundai! From the start, Thomas was awesome! He was very welcoming and it didn't feel like I was just buying a car-I made a friend and I now have a great new car. More

I had a great experience at Empire Hyundai. Ronald Webb and Joesph Carvalho did there best at getting me everything I needed for the purchase of my new vehicle. Thank you... and Joesph Carvalho did there best at getting me everything I needed for the purchase of my new vehicle. Thank you... More

Elder in sales and Paul in finance made the buying experience pleasurable. They helped me get the car I wanted and a good price. I would tell all my friends to go to Empire Hyundai and speak with Eld experience pleasurable. They helped me get the car I wanted and a good price. I would tell all my friends to go to Empire Hyundai and speak with Elder. He truly cares about customers. Paul did everything he could to get me the best interest rate. P. S. I hope you had a great vacation Elder! More

Decided to write this review to help others. The car buy experience is very different from years past and I was surprised how much it has changed. First, I will only rate the purchase side of business, as w experience is very different from years past and I was surprised how much it has changed. First, I will only rate the purchase side of business, as we were not doing any finance or customer service. Of course, I hope everyone does their homework before walking onto any dealer lot. We did KBB for trade in, we did Edmunds, KBB, and others for fair market value of the new car we were interested in. Numbers in hand we have a car and price targets prepared. First observation is that Empire has added $3,888 to the MSRP price. What is that? They call it "adjusted market value". It is done on every car sticker, regardless if entry or high end. This is a new tactic to me. They packaged it around a couple of oil changes to sell it. Need to get rid of that. In fairness, other dealers are also using this new add-on of adjusted value. Not sure why they are doing it, but, it is obvious, many people are probably paying way to much, or actually losing any real trade-in value with this inflated price. You do not negotiate from the new top price on the sticker, you work from dealer invoice up. I fully support a dealer needs to make a fair profit as a distributor. I do not support a dealer taking advantage of anyone in this economy. If anyone has paid MSRP or higher, then you over paid and they took advantage of you. I negotiate in fair faith and reach a price point. I am then surprised with a $495 document fee for the sale. Here is the problem. Q. I ask why the fee? A. It is required by law in MA for record keeping. Q. Do all dealers charge this fee? A. Yes, everyone is the same. Q. Why did you not tell me this fee is added to the cost of the car? A. All people know this. It is part of the cost of buying a car. Bottom line. I checked with MA Governor Office and consumer affairs. It is NOT a law to charge this fee in MA. Any dealer can charge what they want. Empire is the 2nd highest dealer in the state with this fee. The average is about $250-299. Summary, they lied, they misled, to get a sale. We shut it down and found another dealer that was honest and fair, and we did purchase a new car we are happy with. Nice to learn some dealers still have integrity and get "customer service". Do your homework people or get played. There is no reason that people should be paying MSRP or higher for these cars. Make sure you ask your dealer what their doc fee is up front and add that cost to your negotiation so you are working with true total costs. Be polite and respectful in your buying offers, but, remember, it is still your right to say no if you do not like the dealer offer. Walk away and think about it, do more homework if needed. This takes out the emotion of buying a new car and helps to make a better decision in the long run. Hope this helps others with their car buying experience. Be careful out there. More

i had the best buying experiance ive ever had i went there sat and my sales rep ron webb was the best he was very helpful and did everything he said he would i would highly recomend this dealer to anyo there sat and my sales rep ron webb was the best he was very helpful and did everything he said he would i would highly recomend this dealer to anyone i know More

Awesome sales rep very courteous and extremely helpful got us the car we want at a price we can afford definitely awesome sales person will recommend friends to see syed for a new car got us the car we want at a price we can afford definitely awesome sales person will recommend friends to see syed for a new car More

On Sat. Nov. 3, 2012, I had the opportunity to have Syed Mahmud as my sales person. Having just been through an accident which totaled my car I was somewhat depressed and not really in the mood to purchase Mahmud as my sales person. Having just been through an accident which totaled my car I was somewhat depressed and not really in the mood to purchase a car. I knew what I wanted and with the assistance of Syed I was very satisfied. He treated me like a family member. I found him to be very professional, honest and sensitive to my needs. From the moment he greeted me at the door, until he followed me to return my rental car, he was true a gentleman. I highly recommend him. Empire Hyundai should be pleased to have him on their team. Carl Cruz More

I was very satisfied with my experience at Empire Hyundai. My salesman Ron was very helpful and knowledgeable; he answered all my questions and concerns about leasing a new Elantra. Hyundai. My salesman Ron was very helpful and knowledgeable; he answered all my questions and concerns about leasing a new Elantra. More

We visited Empire Hyundai and were immediately greeted with a friendly smile by Sayed. A short time later we were driving off the lot with a 2013 Hyundai Elantra. Sayed was very patient with us and work with a friendly smile by Sayed. A short time later we were driving off the lot with a 2013 Hyundai Elantra. Sayed was very patient with us and worked with us to get us in this vehicle for a payment which we felt comfortable with. From start to finish Sayed was professional, friendly, patient, and informative. Thank You Sayed! More

Last Saturday my wife and I decided to start looking for my replacement vehicle. We were near Empire Hyundai and began our search there. Ricardo was the first person to greet us. I made it clear that I was my replacement vehicle. We were near Empire Hyundai and began our search there. Ricardo was the first person to greet us. I made it clear that I was just starting my search. He was courteous, professional. and very pleasant to deal with. There were several vehicles in the showroom. I sat in the Tucson and discovered it to be what I was looking for, roomy with just enough options. After pointing out some of its features, Ricardo sat with us, gathered some information and then took us to their lot to find a vehicle for a test drive. During this time my wife also decided to test drive the Sonata hybrid. Ricardo was great, pointing out the features and options on both vehicles. There was absolutely no pressure, which was a refreshing experience. After both test drives Ricardo came back with all the numbers for purchase vs. lease for both of us. By this time I saw that there was no need to visit another dealership. They had the vehicle I wanted as well as one of the best sales people I have ever dealt with. Ricardo Bernadino exhibited professionalism and knowledge of his products. More importantly, his caring for me as a person, not only a sale, was evident. It was a pleasure doing business with him and all the other folks at Empire Hyundai. It is also no surprise that my wife also drove away with her new hybrid. One of the other reasons we visited Empire Hyundai is the first-rate reputation of their service and the people in their service department. Although there are closer Hyundai dealerships, I am happy to have chosen Empire. More