Empire Hyundai Inc

I want to thank Empire Hyundai and especially Ron Webb for the excellent experience I had in getting a new vehicle. Ron was a delight to work with and I commended him for not pressuring me into a sale. He for the excellent experience I had in getting a new vehicle. Ron was a delight to work with and I commended him for not pressuring me into a sale. He was extremely knowledgeable about my vehicle, answered all of my questions and took lots of time to explain the features of the car I was interested in, as well as all of the safety features. This was one of the best experiences I have had in my adult life, in getting a new vehicle. I am also extremely grateful for the efforts made to make this purchase fit in my budget. Thanks, again, Ron! You are an asset to this dealership. More

This was my first time buying a car at a dealership and I This was my first time buying a car at a dealership and I was taken care of right away. Ron Webb was very helpful and did everything he sai This was my first time buying a car at a dealership and I was taken care of right away. Ron Webb was very helpful and did everything he said he would do. An over all experiance here was very very well done. As a customer, I would recomend Empire Hyundai to anyone looking to buy a new or used vehical and talk to Ron to be taken care of. More

I was very impressed with the care and time Thomas Biffle spent with me. This was my first new car purchase, and I was extremely apprehensive about going to a large car dealership. My prior experiences at spent with me. This was my first new car purchase, and I was extremely apprehensive about going to a large car dealership. My prior experiences at car lots have been very negative and I spent weeks going around to used car dealers and getting the run around. I am so pleased that I made the decision to go to Empire Hyundai! From the start, Thomas was awesome! He was very welcoming and it didn't feel like I was just buying a car-I made a friend and I now have a great new car. More

I had a great experience at Empire Hyundai. Ronald Webb and Joesph Carvalho did there best at getting me everything I needed for the purchase of my new vehicle. Thank you... and Joesph Carvalho did there best at getting me everything I needed for the purchase of my new vehicle. Thank you... More

Elder in sales and Paul in finance made the buying experience pleasurable. They helped me get the car I wanted and a good price. I would tell all my friends to go to Empire Hyundai and speak with Eld experience pleasurable. They helped me get the car I wanted and a good price. I would tell all my friends to go to Empire Hyundai and speak with Elder. He truly cares about customers. Paul did everything he could to get me the best interest rate. P. S. I hope you had a great vacation Elder! More

Decided to write this review to help others. The car buy experience is very different from years past and I was surprised how much it has changed. First, I will only rate the purchase side of business, as w experience is very different from years past and I was surprised how much it has changed. First, I will only rate the purchase side of business, as we were not doing any finance or customer service. Of course, I hope everyone does their homework before walking onto any dealer lot. We did KBB for trade in, we did Edmunds, KBB, and others for fair market value of the new car we were interested in. Numbers in hand we have a car and price targets prepared. First observation is that Empire has added $3,888 to the MSRP price. What is that? They call it "adjusted market value". It is done on every car sticker, regardless if entry or high end. This is a new tactic to me. They packaged it around a couple of oil changes to sell it. Need to get rid of that. In fairness, other dealers are also using this new add-on of adjusted value. Not sure why they are doing it, but, it is obvious, many people are probably paying way to much, or actually losing any real trade-in value with this inflated price. You do not negotiate from the new top price on the sticker, you work from dealer invoice up. I fully support a dealer needs to make a fair profit as a distributor. I do not support a dealer taking advantage of anyone in this economy. If anyone has paid MSRP or higher, then you over paid and they took advantage of you. I negotiate in fair faith and reach a price point. I am then surprised with a $495 document fee for the sale. Here is the problem. Q. I ask why the fee? A. It is required by law in MA for record keeping. Q. Do all dealers charge this fee? A. Yes, everyone is the same. Q. Why did you not tell me this fee is added to the cost of the car? A. All people know this. It is part of the cost of buying a car. Bottom line. I checked with MA Governor Office and consumer affairs. It is NOT a law to charge this fee in MA. Any dealer can charge what they want. Empire is the 2nd highest dealer in the state with this fee. The average is about $250-299. Summary, they lied, they misled, to get a sale. We shut it down and found another dealer that was honest and fair, and we did purchase a new car we are happy with. Nice to learn some dealers still have integrity and get "customer service". Do your homework people or get played. There is no reason that people should be paying MSRP or higher for these cars. Make sure you ask your dealer what their doc fee is up front and add that cost to your negotiation so you are working with true total costs. Be polite and respectful in your buying offers, but, remember, it is still your right to say no if you do not like the dealer offer. Walk away and think about it, do more homework if needed. This takes out the emotion of buying a new car and helps to make a better decision in the long run. Hope this helps others with their car buying experience. Be careful out there. More

i had the best buying experiance ive ever had i went there sat and my sales rep ron webb was the best he was very helpful and did everything he said he would i would highly recomend this dealer to anyo there sat and my sales rep ron webb was the best he was very helpful and did everything he said he would i would highly recomend this dealer to anyone i know More

Awesome sales rep very courteous and extremely helpful got us the car we want at a price we can afford definitely awesome sales person will recommend friends to see syed for a new car got us the car we want at a price we can afford definitely awesome sales person will recommend friends to see syed for a new car More

On Sat. Nov. 3, 2012, I had the opportunity to have Syed Mahmud as my sales person. Having just been through an accident which totaled my car I was somewhat depressed and not really in the mood to purchase Mahmud as my sales person. Having just been through an accident which totaled my car I was somewhat depressed and not really in the mood to purchase a car. I knew what I wanted and with the assistance of Syed I was very satisfied. He treated me like a family member. I found him to be very professional, honest and sensitive to my needs. From the moment he greeted me at the door, until he followed me to return my rental car, he was true a gentleman. I highly recommend him. Empire Hyundai should be pleased to have him on their team. Carl Cruz More

I was very satisfied with my experience at Empire Hyundai. My salesman Ron was very helpful and knowledgeable; he answered all my questions and concerns about leasing a new Elantra. Hyundai. My salesman Ron was very helpful and knowledgeable; he answered all my questions and concerns about leasing a new Elantra. More