Empire Hyundai Inc

My elderly friend bought a jeep with over 80,000 miles 4 months ago. She showed me the paperwork and was shocked. Unfortunately, she was badly taken advantage of when she met with Joe, finance/business mgr months ago. She showed me the paperwork and was shocked. Unfortunately, she was badly taken advantage of when she met with Joe, finance/business mgr of Empire. She is naive and was ill prepared for the shark! Because she was asked to sign a tablet, she was unable to see the costs involved in the following. Joe sold her over $7,000 worth of extended warranty’s, Simonize, vin lasered on the vehicle, windshield protection, dent/scratch protection, roadside assistance, etc, etc. Just sign here, it’s a great deal he said. She bought a vehicle for $19,000 (only worth $16,000 on Blue Book) They screwed her on this also. Obviously, my friend is at fault for not bringing someone with her who was more savvy. She admits she didn’t understand the details. I went with her to Empire Swansea to understand what transpired. I discussed with a manager there. He said they had a right to present and sell these packages to a buyer. I said that she was taken advantage of . He kept on stating that it was legal. I asked if they would have sold his Mother these packages. He had no response. My thought is this: just because you CAN oversell an elderly person, it doesn’t mean you should. It’s not ethical. But the almighty commission dollars overtook their ethics! Don’t go to Empire and meet with Joe to sign purchase papers without back up, unless you are confident in your negotiation abilities. Better yet, buy ELSWHERE!! More

He helped me in closing the transaction I started at the pre owned center in Swansea. Explained the paper work very well and in plain English. Super quick and helpful. pre owned center in Swansea. Explained the paper work very well and in plain English. Super quick and helpful. More

Awfull ,Awfull, disrespectful, insulting. Bait and switch. I checked the price online and talked to them right after. they went round in circles treating me like a fool. Came back the very n Bait and switch. I checked the price online and talked to them right after. they went round in circles treating me like a fool. Came back the very next morning after I checked price online of the car just before . They made me wait 20 minutes. The manager came out and said the price just went up $2500.00 ten minutes ago. So dishonest and unprofessional . Do not do business with these people. Calling the better business bureau on them. More

Earlier this year, I decided to trade my 2021 Tucson Ultimate for the 2024 Tucson XRT. Initially, I wasn’t quite sure I had made the right choice since a few features I enjoyed in the Ultimate weren’t a Ultimate for the 2024 Tucson XRT. Initially, I wasn’t quite sure I had made the right choice since a few features I enjoyed in the Ultimate weren’t available in the XRT. However, after undergoing hip surgery, my perspective shifted completely. The XRT’s running boards (which the Ultimate didn’t have) made getting into the SUV so much easier post-surgery—an absolute game changer for me! I had my first scheduled service appointment a few days ago, and I must say, Jeffrey White and Frank Williamson were both incredibly friendly and helpful. It’s not easy to find such excellent service these days. Jeff took the time to thoroughly explain my service options, especially given my vehicle's low mileage. I was in and out quickly, and I couldn’t be more pleased with the service I received. This service department truly knows how to keep their customers happy and satisfied. More

Had same issue with door locks that I had two months ago, called Jeff White and told him about the fuse issue again and he had me bring the car in the next day and it was done in 22 minutes!!!!! Thanks Jeff! called Jeff White and told him about the fuse issue again and he had me bring the car in the next day and it was done in 22 minutes!!!!! Thanks Jeff! More

July 2024 - Buyer beware - add on $3K to the price of their used cars - look for fine print on their website - they won't tell you until you sit down to haggle over pricing. And if you don't finance with their used cars - look for fine print on their website - they won't tell you until you sit down to haggle over pricing. And if you don't finance with them, add on another $1K. Not pleased with salesman - provided misinformation. Once the price was settled on - he was all set with us. More

Poor poor customer service Bought a 22 Tucson and the lease has been up For three months now yet tried to call the dealer sales dept and buy the vehicle with no answer from sales Trevor Torres was rud lease has been up For three months now yet tried to call the dealer sales dept and buy the vehicle with no answer from sales Trevor Torres was rude and only cares about the $3000 bait n switch program yet the owner Rick Torres is sitting in fla as absentee dealer, principal owner and never return bc anyone calls That what happens when you let children run a dealer If you get a call from the sales team RUN AWAY they don’t have your best interest in mind And most of the USED VEHICLES are smashed Up vehicle they bought from the auction Check car fax and watch out for the $3000 upsell scam More

I recently visited this dealership to address a minor issue with my Tucson XRT’s windshield wipers. Frank Williamson, the service advisor, not only promptly replaced the wipers but also suggested updatin issue with my Tucson XRT’s windshield wipers. Frank Williamson, the service advisor, not only promptly replaced the wipers but also suggested updating my Navigation system. I hadn’t considered this before, but it turned out to be a game-changer! The system now provides accurate directions, and I couldn’t be happier. Kudos to Frank for his proactive approach and excellent customer service. More

The fastest, most painless buying experience ever! Connor Lapointe was amazing! He was informative and professional ans made sure my wife and I were comfortable throughout. From Connor, to the Sales Connor Lapointe was amazing! He was informative and professional ans made sure my wife and I were comfortable throughout. From Connor, to the Sales Manager, to the Finance Manager, we never felt rushed or pressured. We went in knowing exactly what we wanted, a 2024 HYUNDAI VENUE, DENIM EDITION. The process was quick and easy. My wife and I have owned numerous Hyundai vehicles over the years, but this was the BEST buying experience we ever had. We have our cars serviced at the dealership and their Service Department is always professional and courteous. I would highly recommend Empire Hyundai to anyone looking for a great car, a great buying experience and a great service department. Oh, and ask for Connor Lapoint, he's a great salesperson! Lance and Ilda Gunberg More

A upstanding business. , never taking advantage of the customer even though the customer may not know anything about cars or even if you think you might need something and y , never taking advantage of the customer even though the customer may not know anything about cars or even if you think you might need something and you don't they let you know. More