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Empire Hyundai Inc

Fall River, MA

3.4
1,231 Reviews
At Empire Hyundai we pride ourselves to be your leading local Hyundai dealer, serve you with excellent customer service, and a friendly, courteous staff in Fall River, MA. The official motto is "We'll Try," and is also nicknamed "the Scholarship City". Come in and take a test drive in a popular new Hyundai Accent, Sonata, or Santa Fe. We conveniently serve as a Westport Hyundai dealer in Fall River. We also have a wide range of used cars, trucks and SUVs at Empire Hyundai. Our experienced sales staff is strong and committed to fulfilling and satisfying your needs while shopping for a vehicle.
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428 Pleasant St

Fall River, MA

02721

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Showing 1,231 reviews

October 23, 2024

Had same issue with door locks that I had two months ago, called Jeff White and told him about the fuse issue again and he had me bring the car in the next day and it was done in 22 minutes!!!!! Thanks Jeff! More

by LIZ37263607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff White
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2024

July 2024 - Buyer beware - add on $3K to the price of their used cars - look for fine print on their website - they won't tell you until you sit down to haggle over pricing. And if you don't finance with More

by Tracey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ronald Webb
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2024

Poor poor customer service Bought a 22 Tucson and the lease has been up For three months now yet tried to call the dealer sales dept and buy the vehicle with no answer from sales Trevor Torres was rud More

by jcuttaro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kasey Mathias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Carvalho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Webb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Reis
1.0
This rating includes all reviews, with more weight given to recent reviews.
BRANDON Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Beatriz Mudesto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RICK TORTES
February 25, 2024

I recently visited this dealership to address a minor issue with my Tucson XRT’s windshield wipers. Frank Williamson, the service advisor, not only promptly replaced the wipers but also suggested updatin More

by kgalonski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Williamson
February 03, 2024

The fastest, most painless buying experience ever! Connor Lapointe was amazing! He was informative and professional ans made sure my wife and I were comfortable throughout. From Connor, to the Sales More

by lancelotlink57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor Lapointe
January 24, 2024

A upstanding business. , never taking advantage of the customer even though the customer may not know anything about cars or even if you think you might need something and y More

by Susan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Unable to see the pictures.
January 18, 2024

My daughter’s 2016 Tucson was having engine problems. After calling around, this was the only dealership within 100 miles that did not have at least a month backlog - now I know why. They determined More

by Bert Bader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2023

Absolutely the best car buying experience ever! ! Mackenzie and the team not only made it happen, but did it all in about 3 hours..I will NOT be going anywhere else in the future. I will be recommen More

by LadyMango
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mackenzie, Isabella, and another gentleman, I don't remember his name
October 28, 2023

I cannot recommend Empire Hyundai enough for their exceptional service and professionalism. From the very first interaction with one of their staff members, I was treated with the utmost respect and c More

by unsung-manic0l
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryant, Henry and Michelle
October 23, 2023

This is by far the worst dealership to purchase a vehicle .The ultimate BAIT AND SWITCH operation . Prices are all over the map , from prices on their web site and tacking on $3000 to trying to go in and More

by No Buyer
Recommend Dealer
No
Employees Worked With
Henry
1
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