Empire Hyundai Inc

For the new car for the price as advertised they gave me a great deal. Great place! Michelle was great as was the general manager. Great deal. Great! People hadn't been there in 12 years. Happy I went back a great deal. Great place! Michelle was great as was the general manager. Great deal. Great! People hadn't been there in 12 years. Happy I went back still the same quality More

There were 30,000 miles on the car that I purchased. I was told i was the 1st owner, They used the car as a lease car, and it was in tip-top shape. They were closing so I was told I'd have to come back I was told i was the 1st owner, They used the car as a lease car, and it was in tip-top shape. They were closing so I was told I'd have to come back for the second key. He put 10 dollars in the tank. It was dark/raining. On way home, the wipers were not working properly, leaving streeks headlights did not light the road. We pulled over to check if something was stuck in the wiper and if my headlights were even on. I bought wipers and headlights. Then, within a couple of weeks, my transmission kept feeling like it was slipping. It would jerk enough to where the passenger of the vehicle was like, "What was that?" I sat at hyundai all day to find out there was no second key, and they said the transmission was fine. So my fiance and I talked to the sales manager Connor. After saying he talked to the service department, he informed us they were putting in the order for a new transmission and another key. I kept calling and even texting Connor, sending him reminders, and he just responded, saying the service department would contact me. I talked to the service department countless times, and they just gave me the run around. I called the hyundai warranty to see if I could take my car to another shop and they said not only was my name not on the car at all but there was already an owner of the car so I wouldnt get the 100,000 mile warrenty. I called and left countless messages and talked to a million people, but no one gave me any answers. I made another appointment because my car overheated and my radiator fan was not turning on. There was a leak in the front of my engine, the back of my engine, and next to the transmission pan, it looks like a bad weld line. I was told they weren't leaks it was just seepage and its fine. The definition of seepage is a small leak. So i dont know. My car has 40,000 miles on it the whole system should be working properly not seeping. When I went to go pick up the car. I questioned it because the car smelt like coolant so bad. I had them bring the car back for a second time to make sure it was okay before driving. They said it was fine. I drove from fallriver to Providence, and my car started overheating again. I called hyundai, they told me to call hyundai towing. I met the tow truck driver at hyundai, where I noticed my car pouring out fluid. The tow truck driver hooked into the wrong place in my car, tearing through my windshield washer, fluid reservoir, and the plastic under my car. Hyundai went to go give me a loner car because they didnt fix the problem the first time and tried giving me a car with not only a flat tire but a huge bubble on the tire. I switched cars. Come to find out my radiator fan wasn't working which is why my car was overheating again, which I told them the first time I dropped the car off it wasn't working but they didnt change it. Then they called me saying the car is all set, but they couldn't do anything about what the hyundai towing did, so I had to take my car and wait for someone to call or email me. I asked the service manager if they made sure my car overheating didn't do any damage to the engine and if they are sure the problem is fixed. He guaranteed me they drove it for a long period of time (like they said last time), and everything is fine. I got in my car to drive, look at my mileage, and they drove it like 6 miles. That's it. My car still reeks like coolant. Hopefully, it won't overheat again. But my experience at hyundai has been horrible, as soon as I got the car i had to change the wipers, headlights, and the headlights uv protection is almost all peeled off, I've delt with the car overheating, the brakes grinding, leaking coolant, leaking oil, transmission fluid, the transmission bucking, and more. $600 car loan and my car insurance im paying almost a grand a month for a car thats falling apart. Nevermind the fact that I'm very sick and got the car to travel back & forth to Boston hospital More

I recently got my 2022 Tucson serviced at this location and had the pleasure of working with Aaron in the service department . I had water accumulating in my rear light so I brought it in. The problem was and had the pleasure of working with Aaron in the service department . I had water accumulating in my rear light so I brought it in. The problem was located and he ordered the new fixture to be replaced on a Thursday and it was in and replaced by Monday!!!!! Thank you for all your help. More

In August, 2025 myself, my husband, and our son went to the dealership to look for a new car for our son. We had the pleasure of working with Michelle Arruda. She assisted our son with the purchase, fina the dealership to look for a new car for our son. We had the pleasure of working with Michelle Arruda. She assisted our son with the purchase, financing, and trade-in on his vehicle. Michelle immediately made my son feel at ease, and the whole transaction went perfectly. I would highly recommend her to our family and friends. She was polite, professional, and knowledgeable!! Thank you, Michelle!! More

I went to Empire Hyundai in Fall River and parked in front of the showroom. A salesperson named Ethan came over and asked if I had an appointment. I said no, I just wanted to look at a used Frontier the front of the showroom. A salesperson named Ethan came over and asked if I had an appointment. I said no, I just wanted to look at a used Frontier they had out front. He told me to let him know if I needed help and let me browse. About two minutes later, Ethan came over again and asked if I had any questions. By then, I had realized the Frontier was a lower trim than I wanted, so I wasn’t interested. On the way out, I noticed a used 2024 Santa Cruz and stopped to take a look. Ethan came over and asked if I needed assistance. I asked three simple questions: Is this the Limited trim? What engine does it have? What is the towing capacity? He originally got all three answers wrong and guessed with each one. I also asked for the price, and he gave me the wrong price range at first. I had questions about the Frontier as well, which were also answered incorrectly. He seemed like he was afraid to say I don't know. Ethan clearly didn’t know much about his used cars, which is somewhat understandable, but there’s no excuse when it comes to knowing your own product line. Salespeople should study their vehicles before pushing for a sale so they don’t look bad in front of customers. Since I had test-driven a Limited trim before, I wanted to see how this one compared in feel and performance. I asked to take it for a test drive, and Ethan asked, “Are you going to buy today?” I told him I wouldn’t know until after I drove it. He said I couldn’t test drive it unless my intention was to buy. That’s funny, because just last week I was able to test drive a Santa Cruz at a Hyundai dealership in Plymouth with no issue at all. What’s the difference? I just wanted to compare before making a decision. He even mentioned it would be a hassle to take it out for a test drive. This dealership clearly only cares about making a sale, not about the customer experience. I’ve never been a Hyundai person, but I liked the idea of the Santa Cruz. If their sales process is this bad, I can only imagine how bad the post sale experience would be. This was a horrible experience, and I’m off to the next Hyundai dealership to “waste their time” with a test drive. I really hope I like the lower trim. Good job, Empire Hyundai. More

I would not recommend this dealership! Alex was my salesman. I went in specifically for a 2023 Ford Bronco with 23k miles. When signing the paperwork there was no mention of a 3,000 addit Alex was my salesman. I went in specifically for a 2023 Ford Bronco with 23k miles. When signing the paperwork there was no mention of a 3,000 additional charge for a warranty and another 1,000 for Gap insurance. Yes I signed the paperwork but I did not read the fine print until later. There was no mention of would you like to add this warranty for x amount of dollars. I waited 45 min for the car to get detailed and the tank was on empty when I test drove it so they put $15 worth of gas in it. I had to leave by 9:30 am for work and the car was not ready until 9:45. I had to rush out of there. The second I got in the vehicle I noticed 1 key. I asked about the other key and was told used cars only come with 1 but they would check to see if there was another and if not look into getting me one. I messaged Alex twice regarding the key and was told there wasn't one. I looked into the cost of getting a second key and didn't feel like it was fair to have to pay for another key when spending in total 33k on a vehicle. I called exactly 8 days after purchasing the Bronco and said if I couldn't get another key could I return the vehicle. Alex made the comment to be honest with you I made negative 3k on selling you this vehicle. In other words he couldn't be bothered with me. I thought that was the most unprofessional comment. He told me he would talk to his manager and get back to me in 5 minutes. I never heard back from him so I sent a message hours later. He told me that his manager said I am now the owner of the vehicle and there is nothing they can do for me. Then he said we can revisit this in the morning. I waited 2 days and still nothing. I emailed the general manager Trevor He emailed me back but seemed to have an answer/excuse for everything. He told me there was a Special Customer rate for a spare key. I asked what that rate was and never heard back. It has been weeks and I still have not heard about my plates and registration. Bottom line is once you sign the paperwork and drive off the lot they are done with you. You are no longer important! Reading through multiple reviews I see that I am not the only one. More

Bought a car there may 22 , they only gave me 1 set of keys promissed me another key next day , nothing. I'm still arguing where my 2nd key ? It was included with my purchase . Kevin was the salesperson keys promissed me another key next day , nothing. I'm still arguing where my 2nd key ? It was included with my purchase . Kevin was the salesperson, now dealing with Benji. Awful costumer service . Disrespectful sales person. I need and want my 2nd set of keys. More

I emailed this dealership looking for 1 of 2 specific out of production, vehicles and manual transmissions. The man who helped me write said that they didn't have any n. But I could check back later 2 days l of production, vehicles and manual transmissions. The man who helped me write said that they didn't have any n. But I could check back later 2 days later. Ray texted me that they had one of the vehicles in and was able to set up an appointment for me to see it. My trade in died on the way. Do the dealership because the internal computer finally s*** the bed. I called the dealership and spoke with Michelle, who said I could have it towed in when I got to the dealership, Michelle took great care of me was able to get me financing even though there were issues with my credit report. And put me in quite literally my dream car. More

Was friendly i highly recommend EMPIRE PREOWNED to anyone looking for a new car to looking for a new car to More

2nd carvi purchased from them , remember nothing is perfect with any dealer.that being said i worked with conner 2 times and had perfect results ! I am more than happy how my wife and I were treated .s perfect with any dealer.that being said i worked with conner 2 times and had perfect results ! I am more than happy how my wife and I were treated .so far I have not been let down .my kids will.b next customers ! More