Empire Ford Lincoln

This review is bout a sales-person Becky. . I had been working with another locating that was a lot closer to me on a vehicle i wanted. The one they had there wasn't the one I truly wanted. Af . I had been working with another locating that was a lot closer to me on a vehicle i wanted. The one they had there wasn't the one I truly wanted. After going home that night and running number, i came across the one i wanted here. The next day I called and spoke to Becky. I had everything in a neat little package for her as far as what i wanted and the deal i wanted. She was able to get me the deal i wanted. I did have the other locations vehicle so i said i needed to return it and would be there. I went to the first location and explained thank you, but i found the color and tires i truly want. They offered to get me the vehicle from somewhere for the same price. Since its closer and they did actually do work i agreed. They called this location to see if they would trade the vehicle and did offer them some commission. I heard the convo and their sales manager refuse. After that was done and he found me the vehicle at another location. received a call from Becky. She acted like a petulant child on the phone. Berating me for not buying the vehicle from her stating "she spent so much time." All the while she was yelling at me for my decision. I tried to explain that this works out better for me since its closer and they had actually worked with me longer. She called the other location a liar, said they were adding on a protection service that didn't exist, and they would not be true to their word. She also stated well "what if i meet you half way to take your car to get it serviced or ill just meeting you at your location and take your car for service" I doubt she would hold her word to this. I let her continue to yell at me for longer than i should before i raised my voice back and said she's only worked with me for maybe 30 mins at that point all she did was talk to someone in finance to get me the deal i wanted and at this point i would rather pay MORE for the vehicle than ever purchase from her. She asked to speak to the sales manager so i put her on hold and while i was waiting for him she hung up. This isnt even everything she had said to me over the phone, but i think I put the parts that got my point across. So, if you decide to purchase from here DO NOT GET BECKY. She will whine, fuss, cry, and treat you like crap if you decide not to buy from her. More

Great service and deals. They treat you like family. We are greatly satisfied with empire ford They treat you like family. We are greatly satisfied with empire ford More

Excellent experience with Brain Scott . Very friendly and helpful . Also very professional. Would definitely recommend , a great place to do business! Very friendly and helpful . Also very professional. Would definitely recommend , a great place to do business! More

Great experience! !! Becky was great sales person. Purchase was quick and easy. Recommend for everyone !! Becky was great sales person. Purchase was quick and easy. Recommend for everyone More

My purchase stated good, was told how good the car was . I asked a lot of questions and the answers salesman Becky Collins gave I purchased the suv. The brakes are bad the delivery driver said before he u I asked a lot of questions and the answers salesman Becky Collins gave I purchased the suv. The brakes are bad the delivery driver said before he unloaded it. Service dept changed the oil and didn’t put a 400.00 dollar part back on.Now it’s my tuff luck. Dishonest dealers JUST GO ANYWHERE Else……………… More

I purchased my Maverick XL from Empire Ford on April 10, 2024. Tristan Kennedy was the sales representative I dealt with. He was friendly, courteous and very easy to work with. He was truthful and gave me t 2024. Tristan Kennedy was the sales representative I dealt with. He was friendly, courteous and very easy to work with. He was truthful and gave me the best deal available. He also worked with the banking and got me the lowest interest rate available. He added a bed liner to the deal without any extra cost. It was a perfect storm deal with no xxxx- ups or surprises. I love the vehicle. It is very quiet running. It is easy to get in and out of the vehicle. It has quick acceleration on exiting and entering off the interstate. It is roomy and adequately meets my needs. Great vehicle and Empire Ford is a great place to do business if anyone is in need of a vehicle. More

I purchased a pre-owned 2022 Tacoma back on March 9th. The purchase went smooth, and I was initially satisfied. Fast forward to today, the truck has clearly sustained damage to the top of the cab that was The purchase went smooth, and I was initially satisfied. Fast forward to today, the truck has clearly sustained damage to the top of the cab that wasn't visible on a rainy/hazy day when I walked around inspecting the truck and eventually purchased it. Once I got the truck home, I took it to get the windows tinted the next day, the shop pointed out a dent over the left rear window that I had not noticed. I notified Empire, at first, they were reluctant to help, but I was able to prove the dent was preexisting from the lot pictures. So, they sent me to their dent guy to get the dent repaired. All well and good, or so I thought. On March 25th I was walking down the stairs to my garage and looked atop the cab. There were 3 more visible wrinkles/dents in the top of the truck. I reached out to Empire again and was told to use their dent guy but would likely have to pay out of pocket for the repair. Today 4.16.24 I take the truck through the car wash for the first time. As I am exiting the dryer/blower pushed in the top of the cab with roughly a 2' circumference and 2" deep. I was able to push the dent back but it is now evident that the truck had sustained some type of damage to the cab and has bent a support brace that would have prevented the cabs skin from buckling under the pressure of the dryer (I have video evidence of this happening). I call the dealership to speak with my sales rep Sammy Hayton, I give him the rundown on what happened, he says let me reach out and see if there is anything we can do. I thought great they might help remedy this since they were initially willing to fix the damage visible in the lot photos. Wrong, he comes back with there is nothing they can do. He then mentioned the Carfax was clean and went on to say they weren't aware of ANY damage and would have informed me if they knew. Ironically enough he contradicted himself, when the sales rep sent me to their dent guy, he mentioned they had already done some work on the truck. I take the truck to the dent guy, he commented he already had to repair damage to the truck. It is evident that the dealership was aware of damage done to the vehicle and limited the information they disclosed. Looking over the truck in depth with a master collision and body work guy today he confirmed that the top of the truck had previous damage that was evident by the wrinkles and dents on the top of the cab, he stated the support structure was likely pushed in at some point. Essentially the skin on the cab has no support, which is why the dryer buckled it. I traded in an almost pristine vehicle only to be lied to about what I was driving off the lot. They were clearly aware of the damage, tried to conceal it, lied about it, then refused to help make it right. As I'm typing this, I received a call from Sammy Hayton saying he spoke with his managers, and both say that there is nothing they can do. Empire has now left the impression on me of being nothing more than another shady dealership chasing that $$$. Customer satisfaction is apparently at the bottom of their work ethic. Lack of disclosure and shady dealings continue to trump all in the car sales industry. Well done Empire Ford Lincoln, you took what was initially a great business dealing and quickly let it go sour due to your lack of disclosure and the attempt at playing ignorant to conceal the damage you knew was there. My advice to those shopping for new or used vehicles, avoid Empire. (Disclosure - Sammy was great to work with. He helped where he could so this is not on him. He likely was unaware of the damage. This falls on management.) More

They are fabulous and easy to work with, their staff is very friendly and nice and treats everyone amazingly very friendly and nice and treats everyone amazingly More

Jim and I had a great experience buying our new Mustang from your dealership this week. We really liked Tristan as our salesman. He was very knowledgeable about the vehicle and wanted to make sure we under from your dealership this week. We really liked Tristan as our salesman. He was very knowledgeable about the vehicle and wanted to make sure we understood all the bells and whistles of the vehicle. We weren’t pressured or hurried at any time. We also liked Grant and he was very helpful to us. We would recommend this dealership to friends and family. Good consistent service is hard to get these days. Keep up the good customer service. Jim and Kathy Godsey More

Empire Ford Lincoln was the absolute BEST! We recently purchased a Mustang Mach E. The entire process from beginning to end was effortless! Scott Bowers and his amazing staff went above and be We recently purchased a Mustang Mach E. The entire process from beginning to end was effortless! Scott Bowers and his amazing staff went above and beyond to find the exact car we wanted. They were helpful, fair, and highly professional! We look forward to our next purchase at Empire! More