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176 Reviews of Empire Ford Inc. - Service Center
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March 03, 2020
I was greeted at the service department by a Debbie Cambell She was upfront about timing and how things worked and very respectfull. We spoke on the phone prior and she remebered me lol I Made it to th Cambell She was upfront about timing and how things worked and very respectfull. We spoke on the phone prior and she remebered me lol I Made it to the appointment and my truck was done quickly and it was available for pickup not long after. More
by Ripmikep1
Verified CustomerEmployees Worked With
Not sure of name but he took a ride with me to listen to noises his last name was Pereira, Debbie Campbell
Helpful February 28, 2020
Debbie was great. Everything was explained throughly She is very professional. I was in and out in about an hour. The price was great for the service I received She is very professional. I was in and out in about an hour. The price was great for the service I received More
by BRAVO1954
Employees Worked With
Debbie Campbell
February 26, 2020
Departments do not communicate with each other and it's a hassle to get information about service being done to your vehicle or how long it's going to take. If you leave a message, they will not call back fo hassle to get information about service being done to your vehicle or how long it's going to take. If you leave a message, they will not call back for hours. Lastly, it took 3 days for an oil change and an inspection sticker. By far the worst service I have ever received! More
by TINA.GATES
Employees Worked With
Kevin Lighty
September 09, 2019
After car got serviced Joe went above and beyond to make everything go smoothly after my car got serviced. Very friendly, got a phone call to find out what was going on Joe went above and beyond to make everything go smoothly after my car got serviced. Very friendly, got a phone call to find out what was going on More
by andremoura79
August 18, 2019
Great service friendly staff They did a amazing job the staff was amazing I really felt like they cared about the work and the service they provided to me as a consumer . They did a amazing job the staff was amazing I really felt like they cared about the work and the service they provided to me as a consumer . More
by pppria74
Employees Worked With
Other Employees :
Tyler Torres, Adam Levandowski, Joe Dio, David Kent
August 18, 2019
good service Good service! Great deal from Ford Company on my oil change. I was informed about services that needed attention. I will follow up on those issues. Good service! Great deal from Ford Company on my oil change. I was informed about services that needed attention. I will follow up on those issues. More
by joyce
Employees Worked With
Adam Levandowski
July 22, 2019
Poor service department Brought in a 2018 F-350 to service check engine light. Service department was to order part and get back to me. Took approximately five weeks and mult Brought in a 2018 F-350 to service check engine light. Service department was to order part and get back to me. Took approximately five weeks and multiple phone calls to the service department before truck was serviced. Service department had multiple reasons why they couldn't get part. Only dealer or mechanic I've dealt with who couldn't get a part in a couple of days. More
by jaymassfab
Employees Worked With
Adam Levandowski, Scott Charkowski
June 03, 2019
Works oil change I came in to get a works oil change. It took forever I dropped off my car at 9:30 am and it was not done until almost 11:30 am. Then we I get there th I came in to get a works oil change. It took forever I dropped off my car at 9:30 am and it was not done until almost 11:30 am. Then we I get there they tell me they didn’t rotate my tires because the lug nuts were swollen which is a common problem with the factory lug nuts. Now being a ford dealership and this is a common problem why didn’t you rotate my tires and instead told me to order after market lug nuts. This makes no sense to me. More
by shelby
Employees Worked With
Debbie Campbell, Crystal Poette
April 25, 2019
Fast and friendly service realized I was over the mileage for an oil change. I stopped into Empire and Deb took the necessary info. And directed me to the waiting area. I str realized I was over the mileage for an oil change. I stopped into Empire and Deb took the necessary info. And directed me to the waiting area. I struck up a quick conversation with another customer, and hadn’t even finished and the oil change was done. I was back on the road in under a half hour and so glad that I was able to get my vehicle serviced so quickly that I didn’t lose any time from my work day. Major kudos to Deb in service for stellar customer service and amazingly fast turnaround time! More
by falcone1132
Employees Worked With
Debbie Campbell
