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Empire Ford Inc. - Service Center

Fall River, MA

2.7
180 Reviews

180 Reviews of Empire Ford Inc. - Service Center

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March 07, 2020

Service at Empire Ford was great Adam Levandowski, Thank you for your Great Service. You took very good care of me today and couldn't thank you enough. Adam is very professional a More

by Janine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce Sewall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Levandowski, Ryan Monsegue
Mar 13, 2020 -

Empire Ford Inc. responded

Dear Janine, Thank you for your positive review and comments! We're pleased to hear your "service was great" and thank you for mentioning Ryan, Adam and Bryce by name! We're glad they could accommodate you on the Saturday that your popped in!

March 04, 2020

Great job !!!!!! Adam always takes care of my car and always does a great keeps me informed from start to finish .Fast service very kind and helpful. Great Service More

by ZINE
Recommend Dealer
Yes
Employees Worked With
Adam Levandowski
Mar 13, 2020 -

Empire Ford Inc. responded

Thank you for sharing your positive experience with our Service Department. It certainly helps to get feedback. Thank you for your kind words regarding Adam Levandowski, our Service Advisor as well as your overall experience. We look forward to servicing your vehicle again in the future.

March 03, 2020

Always such a pleasant experience with the service department! They go above and beyond always! Polite, prompt, and always striving to make sure the service and quality is perfect and efficient. Would More

by lilboofa94
Recommend Dealer
Yes
Employees Worked With
Adam Levandowski, Debbie Campbell, Kevin Lighty, Jennifer Stevenson
Mar 13, 2020 -

Empire Ford Inc. responded

Thank you for your kind words and 5-star review. We're happy that you always have a "pleasant experience" and that our staff is "polite, prompt...and efficient." We appreciate your business.

March 03, 2020

was quoted 2700 for repair bought the part for 1000 with a 270 core and then you did the repair for just under 600 Seems I was being charged quite a bit more for that part than I should have been but just More

by Ricky Bobby
Recommend Dealer
Yes
Employees Worked With
Adam Levandowski, Jennifer Stevenson
March 03, 2020

I was greeted at the service department by a Debbie Cambell She was upfront about timing and how things worked and very respectfull. We spoke on the phone prior and she remebered me lol I Made it to th More

by Ripmikep1
Recommend Dealer
Yes
Employees Worked With
Not sure of name but he took a ride with me to listen to noises his last name was Pereira, Debbie Campbell
Mar 13, 2020 -

Empire Ford Inc. responded

Mike, thank you for servicing your vehicle at Empire Ford and for our 5-star review regarding your experience. We're happy to hear that Debbie Campbell, your service advisor was "respectful" and that your truck was done quickly.

February 28, 2020

In and out quick for oil change with tire rotation on f150. This was the first service I’ve had done so we’re off to a good start. More

by Ronaldmoura35
Recommend Dealer
Yes
Employees Worked With
Jennifer Stevenson
Mar 03, 2020 -

Empire Ford Inc. responded

Dear Ronald, thank you for your service business and for taking the time to leave a 5-star review! We look forward to servicing your vehicle in the future.

February 28, 2020

Debbie was great. Everything was explained throughly She is very professional. I was in and out in about an hour. The price was great for the service I received More

by BRAVO1954
Recommend Dealer
Yes
Employees Worked With
Debbie Campbell
Mar 03, 2020 -

Empire Ford Inc. responded

Dear Bravo1954, we're so happy to hear that you were pleased with the service you received from our Service Dept. Thank you for your positive comments about Debbie Campbell, our service advisor, and that you were in and out and that the price was great! We look forward to servicing your vehicle again in the future.

February 26, 2020

Departments do not communicate with each other and it's a hassle to get information about service being done to your vehicle or how long it's going to take. If you leave a message, they will not call back fo More

by TINA.GATES
Recommend Dealer
No
Employees Worked With
Kevin Lighty
September 09, 2019

After car got serviced Joe went above and beyond to make everything go smoothly after my car got serviced. Very friendly, got a phone call to find out what was going on More

by andremoura79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Carchipuendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Torres, Paul McCarthy, Joe Dio
Sep 11, 2019 -

Empire Ford Inc. responded

Dear andremoura79, thanks so much for the 5-star rating regarding your experience with our Service Dept. Our Manager, Joe Dio, works very had to make sure our customers are completely satisfied, so thank you for the feedback!

August 18, 2019

good service Good service! Great deal from Ford Company on my oil change. I was informed about services that needed attention. I will follow up on those issues. More

by joyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Levandowski
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