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Empire Ford Inc. - Service Center

Fall River, MA

3.1
176 Reviews

176 Reviews of Empire Ford Inc. - Service Center

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April 10, 2020

Happy with fast service and always gave me a discount. Very friendly all the time, never had any problems scheduling service since I bought the car from Empire Ford More

by BOAVISTAFC16
Recommend Dealer
Yes
Employees Worked With
Adam Levandowski, Debbie Campbell
Apr 22, 2020 -

Empire Ford Inc. responded

Dear Boavistafc16, we're so glad to hear your were happy with your service and that you found our service dept. to "very friendly all the time." We aim to make our customer's experience a positive one each time. Thank you for your business.

April 08, 2020

Was very easy to book my service appointment and was able to get my vehicle in within the same week of calling to schedule. The service staff are extremely knowledgeable and friendly. I also feel they pr More

by STEPH71969
Recommend Dealer
Yes
Employees Worked With
Adam Levandowski, Kevin Lighty
Apr 22, 2020 -

Empire Ford Inc. responded

Dear Steph71969, Thank you for taking the time to provide feedback. We truly appreciate your positive comments and we're happy to hear that it was easy to book your appointment, that our staff was knowledgeable and friendly and that yo felt you received a fair price. Thank you for your business.

April 01, 2020

The service was very good and the people very friendly and willing to help. Lexi Charcowski was the one who recommended the service. I was very pleased. More

by RHONDA521
Recommend Dealer
Yes
Employees Worked With
Adam Levandowski, Lexi Charkowski
Apr 22, 2020 -

Empire Ford Inc. responded

Dear Rhonda, thank you for the 5-star rating and positive comments about our friendly staff in our Service & Parts Department. We are happy that you were please and we look forward to serving you in the future.

March 24, 2020

Had my car serviced due to recall on air bag took about 1 hour, quicker than I expected very happy with the service. Thank you More

by CA1220
Recommend Dealer
Yes
Employees Worked With
Jennifer Stevenson
Apr 22, 2020 -

Empire Ford Inc. responded

Dear CA1220, we're happy to hear you were pleased with the recall service done on your vehicle. Thank you for your positive feedback. We appreciate it!

March 24, 2020

very helpful staff Works very hard to help your every need very friendly and love to visit do to the staff not all some look antisocial but not shore More

by TANKBLOWW69
Recommend Dealer
Yes
Employees Worked With
Debbie Campbell, Jennifer Stevenson
Apr 22, 2020 -

Empire Ford Inc. responded

Dear Tankbloww69, thank you for your 5-star rating and positive comments about our service writers, Debbie and Jennifer. We're happy to help any way we can.

March 08, 2020

I had recall work done at Empire Ford. I was impressed that I received a follow up call to see if I needed anything else. I needed work done on my truck so I brought it in for service. They did a great More

by M Silvia
Recommend Dealer
Yes
Employees Worked With
Debbie Campbell
Mar 13, 2020 -

Empire Ford Inc. responded

Dear M Silvia, Thank you for sharing your experience with our Service Dept. regarding the recall on your vehicle. We appreciate your 5-star review and for mentioning your Service Advisor, Debbie Campbell, by name. Thank you for your business. We look forward to servicing your vehicles in the future.

March 07, 2020

Service at Empire Ford was great Adam Levandowski, Thank you for your Great Service. You took very good care of me today and couldn't thank you enough. Adam is very professional a More

by Janine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryce Sewall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Levandowski, Ryan Monsegue
Mar 13, 2020 -

Empire Ford Inc. responded

Dear Janine, Thank you for your positive review and comments! We're pleased to hear your "service was great" and thank you for mentioning Ryan, Adam and Bryce by name! We're glad they could accommodate you on the Saturday that your popped in!

March 04, 2020

Great job !!!!!! Adam always takes care of my car and always does a great keeps me informed from start to finish .Fast service very kind and helpful. Great Service More

by ZINE
Recommend Dealer
Yes
Employees Worked With
Adam Levandowski
Mar 13, 2020 -

Empire Ford Inc. responded

Thank you for sharing your positive experience with our Service Department. It certainly helps to get feedback. Thank you for your kind words regarding Adam Levandowski, our Service Advisor as well as your overall experience. We look forward to servicing your vehicle again in the future.

March 03, 2020

Always such a pleasant experience with the service department! They go above and beyond always! Polite, prompt, and always striving to make sure the service and quality is perfect and efficient. Would More

by lilboofa94
Recommend Dealer
Yes
Employees Worked With
Adam Levandowski, Debbie Campbell, Janelle Todman, Kevin Lighty, Jennifer Stevenson
Mar 13, 2020 -

Empire Ford Inc. responded

Thank you for your kind words and 5-star review. We're happy that you always have a "pleasant experience" and that our staff is "polite, prompt...and efficient." We appreciate your business.

March 03, 2020

was quoted 2700 for repair bought the part for 1000 with a 270 core and then you did the repair for just under 600 Seems I was being charged quite a bit more for that part than I should have been but just More

by Ricky Bobby
Recommend Dealer
Yes
Employees Worked With
Adam Levandowski, Jennifer Stevenson
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