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Empire Chrysler Jeep Dodge Ram of West Islip

West Islip, NY

4.8
1,316 Reviews

555 Sunrise Hwy

West Islip, NY

11795

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Showing 1,316 reviews

December 11, 2012

I am fifty nine years old and have just had the most pleasant long-distance buying experience in my entire life. My daughter lives in Richmond, Va and found a car on-line. Being her first car buying e More

by FrankWatson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Godin
December 08, 2012

The sales personnel took an interest in the features I wanted in my new vehicle & was able to meet my needs with a vehicle already in stock. They did not push to sell me something. They were willing to More

by awongsing
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Boland/ Keith Sheridan
December 05, 2012

Mr. Keith Sheridan was very nice to us. He was willing and eager to answer our questions. We came to your dealership after having a bad day with Atlantic Nissan from across the highway. We were hurricane More

by AC Cruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Keith Sheridan, Mr. Robert Paris & Kim
December 04, 2012

I bought my daughter's first car from them. The experience was great the minute I stepped into the door and continued till we drove off in my daughters brand new 2012 Jeep Liberty. This sometimes s More

by JPINTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ, Anthony
December 02, 2012

It was the last day of the month went I went to pick up and pay for my new car and I had to wait nearly 4 hours to drive off the lot. The salesman Ryan was very friendly and was very knowledgeable of the More

by mfoeppel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Doheny
December 01, 2012

I purchased my 1st new Chrysler (300 Limited) on 7/4/2012. Everything went very smooth with my trade-in, no hassels and a real pleasure to work with Maryann on the sales side. Then Super storm Sandy More

by Lenny300c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maryann (Sales) Kyle (Manager)
November 28, 2012

Everything was great from the minute I walked in ... Great experience From the test drive ; to the walk through of paperwork, to the options of trucks to choose from. Very satisfied More

by Charlie4451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy
November 27, 2012

Overall quick and easy process with nice people. Great enviornment and sales people Christina was absolutely amazing. Glad I bought from Atlantic Chrysler Jeep Dodge More

by angela.gambrell.3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim, Kieth , Christina Devita
November 26, 2012

great service w/ tj. back and forth calls because of prob w/ insurance co over thanksgiving holiday, trouble taken care of and car picked up. great More

by bmwpab99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tj and jason
November 25, 2012

They harrassed us with phone calls daily. Undervalued our trade in. We shopped around and got a better deal elsewhere. We were disappointed with Atlantic. More

by imnot2greedy
Customer Service
Price
Recommend Dealer
No
Employees Worked With
various
Nov 29, 2012 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

imnot2greedy, Its unfortunate to hear that we were unable to come to an agreement and earn your business. We appreciate your feedback because without it, we would never know how to better assist our customers. It is disappointing to hear a customer leave our dealership feeling the way you did. We strive for our customers to have a positive, favorable experience each and every time they come to our store. Since at this point we cannot earn your business in purchasing a vehicle, I would like to provide my personal email address (dgodin@atlanticautogroup.net) so if ever need any other any services that we provide or if find yourself in the market again, you can contact me directly and I can guarantee a better overall experience. Danielle Godin

Dec 07, 2012 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

imnot2greedy, Its unfortunate to hear that we were unable to come to an agreement and earn your business. We appreciate your feedback because without it, we would never know how to better assist our customers. It is disappointing to hear a customer leave our dealership feeling the way you did. We strive for our customers to have a positive, favorable experience each and every time they come to our store. Since at this point we cannot earn your business in purchasing a vehicle, I would like to provide my personal email address (dgodin@atlanticautogroup.net) so if ever need any other any services that we provide or if find yourself in the market again, you can contact me directly and I can guarantee a better overall experience. Danielle Godin

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