Empire Chrysler Jeep Dodge Ram of West Islip

I had nothing short of a spectacular experience during this transaction. Great communication, great sale team, it was honestly a pleasure to buy this car. this transaction. Great communication, great sale team, it was honestly a pleasure to buy this car. More

I picked up a new Wrangler Unlimited about a month ago. During my search I dealt with many dealerships in Suffolk and I was disappointed in all of them. I didn't even give Atlantic a shot because I was und During my search I dealt with many dealerships in Suffolk and I was disappointed in all of them. I didn't even give Atlantic a shot because I was under the impression that they'd be a shady, old school style dealership because that's the impression I've always gotten from their automall's too goo to be true advertisements. My only experience with them was calling them about a loaner car and running in to their parts counter and both were great experiences. I eventually bought my Jeep in the city and all of the dealers out here told me they wouldn't give me a loaner because I hadn't bought my car from them - good job, now I won't buy my next car from you either - genius strategy guys. The girl on the phone at Atlantic said she'd check for me and told me that they normally don't provide loaners in my situation, but they'd be able to if I called them in advance. This was thrilling news. A few days later I stopped in to grab an oil filter and I encountered a bit of a wait because of of their parts guys were busy. I don't know the gentleman I dealt with's name, but he had long hair, and sensing I was in a rush and had been waiting a bit he was very accommodating. It wasn't the biggest thing in the world, but it was apparent that he understood customer service and actually cared. I'll be back to Atlantic and that's a lot more than i can say about the 6 Chrysler stores I visited during my Jeep shopping experience. More

Ryan was very friendly, informative and concerned for my satisfaction. Jason, in finance was equally as helpful and friendly. I have already recommended the dealership to other family members and friends. satisfaction. Jason, in finance was equally as helpful and friendly. I have already recommended the dealership to other family members and friends. More

Steve was great. He was friendly, logical and honest. At our age we would have been turned off by a a high pressure saleman and Steve handled working with us very well and got us a very good deal. He has At our age we would have been turned off by a a high pressure saleman and Steve handled working with us very well and got us a very good deal. He has also been in contact with us several times since the sale. One issue is the shortage of finance people and always having to wait to see one. The biggest disappointment was the interest rate on your financing. We have excellant credit...850+ and were not able to get an interest rate below 4.9% without giving up the incentives or getting gap or gap+ insurance. We had to speak to Jason, the financial rep. who is a fast talker, a second time to get a better understanding of all the numbers. I think it is disgraceful by Chrystler, being forced to either give up the incentives or get the extra ins. for a lower interest rate, and it was almost a deal breaker. We are the kind of customers you want to have and also third time returnees to the Atlantic dealerships having leased/purchased two Honda Accords prior to this purchase. Exceptions should be made for well qualified, returning customers like us. More

I found the salesmen Shawn to be friendly helpful and knowledgeable about the vehicle. He worked to ensure my satisfaction and made the transition from my old vehicle to the new purchase easy and unevent knowledgeable about the vehicle. He worked to ensure my satisfaction and made the transition from my old vehicle to the new purchase easy and uneventful. He worked well with management who assisted in the final sale. I would have scored the experience as “great” had it not been for a miscommunication regarding the final sale, but was pleased nonetheless with the outcome with assistance from the finance manager Mr. Leonard. More

Stacy is great. Luv my town & country. Was a great experience. No pressure, comfortable atmosphere. Rich B from services was very helpful! If you are looking for a dealer your choice should be Atl experience. No pressure, comfortable atmosphere. Rich B from services was very helpful! If you are looking for a dealer your choice should be Atlantic Chrysler. Tell Stacy - Kathy M sent you More

Sal and Gary, the General Manager, were such a breath of fresh air after having experienced horrible customer relations at East Hills Jeep. East Hills called me and asked me to swap out my 2011 Jeep for a fresh air after having experienced horrible customer relations at East Hills Jeep. East Hills called me and asked me to swap out my 2011 Jeep for a new 2014 Jeep. After going to East Hills three times to have them inspect the car and work out a deal for the 2014 lease, they finally ask me to come in to pick up the new Jeep. When I got to the dealership, they put me in the Jeep, transferred my insurance and registration, and even went so far to pair my Iphone with the Jeep. After all of this, they asked me to come inside and then proceeded to tell me they needed to 'rework' the numbers and asked me for an extra $2000 and added $20 more to the monthly lease payment!!! When I called Gary at Atlantic Chrystler Jeep, he felt horrible for the way I had been treated and promised me he would remedy the situation. And he did! I spoke with Sal to go over the trade, and picked up the new Jeep the very next day! No hidden agendas, no sneaky tactics, just pure quality customer service. I highly recommend this dealership!!! More

Tara and the finance employee were fantastic to work with. The management made purchasing my vehicle very easy and understandable and I am very pleased I went to Atlantic. with. The management made purchasing my vehicle very easy and understandable and I am very pleased I went to Atlantic. More