Empire Chrysler Jeep Dodge Ram of West Islip

I am 58 years old and this is my first time writing an online review. I normally couldn’t be bothered but this place is beyond belief. I would never trust them. I put a $500 down payment on a 2021 Ram Lar online review. I normally couldn’t be bothered but this place is beyond belief. I would never trust them. I put a $500 down payment on a 2021 Ram Laramie and received a receipt with the EIN on it. Three days before I was supposed to pick up the vehicle, I got a call from the used car manager John who had a tone and wanted to know who I was dealing with because I got such a good deal and asked if I could email him the receipt. I thought this was extremely unprofessional, but it would only get worse. The day before I was supposed to pick it up, I was told by John that the truck was sold. I called the General Manager Kyle and left a message and he didn’t even have the courtesy to call me back. More

It was great dealing with them, James the service writer was great so helpful. Kept me updated of the progress of my service the two days the truck was there was great so helpful. Kept me updated of the progress of my service the two days the truck was there More

Joe Deguire from the service department has helped me every time that I came in for service . He has always been very polite and helpful. Thank you Joe. every time that I came in for service . He has always been very polite and helpful. Thank you Joe. More

First i would like to say that the people in this dealership are very knowledgeable they speak with confidence and make you feel comfortable about your inquiry.It was very easy making my purchase. dealership are very knowledgeable they speak with confidence and make you feel comfortable about your inquiry.It was very easy making my purchase. More

Service Advisor Fenix Villar was instrumental at insuring I was kept properly informed while my vehicle was being serviced. His overall attention to detail insured that the work needed on the vehicle was don I was kept properly informed while my vehicle was being serviced. His overall attention to detail insured that the work needed on the vehicle was done properly and the repairs that were done exceeded my expectation. More

Mayda was excellent. She helped me at the time of the appointment and services needed. She was even able to consolidate 2 appointments in one visit. I loved it! She helped me at the time of the appointment and services needed. She was even able to consolidate 2 appointments in one visit. I loved it! More

Excellent experience with Empire. Erick Lopez guided me through the buying process, and helped me select the best Jeep for me. Professional, prompt service and overall easy process. Erick Lopez guided me through the buying process, and helped me select the best Jeep for me. Professional, prompt service and overall easy process. Enjoyed working with Erick and plan to again. Thanks also to Daniel Hadnagy, who led me through the lease financing process - my first lease after owning many Jeeps previously. Seamless experience, perfect really. Total pro. More

Great job and very pleased with the service. Jimmy Ingrassia was very professional and caring with all my concerns with my Jeep. Thank you Jimmy. Jimmy Ingrassia was very professional and caring with all my concerns with my Jeep. Thank you Jimmy. More

My wife and I always get the best deals and the best customer service at this location. We are customers for life. customer service at this location. We are customers for life. More

Clean. Nice and open space for stretching legs while waiting. Coffee machine is great. Would like to see free snacks though. Nice and open space for stretching legs while waiting. Coffee machine is great. Would like to see free snacks though. More