Empire Chrysler Jeep Dodge Ram of West Islip

EXCELLANT DEALERSHIP JUST WANTED TO LET EVERYONE KNOW THAT IF THEY ARE IN THE MARKET FOR A NEW CAR OR TRUCK TO GO TO ATLANTIC CHRYSLER JEEP DODGE RAM! CUSTOMER SERVICE WA JUST WANTED TO LET EVERYONE KNOW THAT IF THEY ARE IN THE MARKET FOR A NEW CAR OR TRUCK TO GO TO ATLANTIC CHRYSLER JEEP DODGE RAM! CUSTOMER SERVICE WAS EXCELLENT! QUALITY OR WORK WAS EXCELLENT! FRIENDLINESS FROM OUR SALESMAN TO EVEN THE OTHER SALESMAN WAS EXCELLENT! WE HAVE BOUGHT 2 CARS FROM THEM IN THE PAST MONTH!! More

Jeep grAnd Cherokee Love my new jeep best vehicle so far. Both my salesmen were so helpful and nice Best experience in buying a new vehicle so far Love my new jeep best vehicle so far. Both my salesmen were so helpful and nice Best experience in buying a new vehicle so far More

2014 Challenger Jason and the staff were very helpful with turning in my old leased car, and getting me into a beautiful 2014 dodge challenger. Would definitely reco Jason and the staff were very helpful with turning in my old leased car, and getting me into a beautiful 2014 dodge challenger. Would definitely recommend! More

WORST CAR BUYING EXPERIENCE EVER Ended up purchasing 2013 Jeep Wrangler in November 2013. Charlie was helpful in the process and I had no issues until delivery. The vehicle was a demo Ended up purchasing 2013 Jeep Wrangler in November 2013. Charlie was helpful in the process and I had no issues until delivery. The vehicle was a demo and I was told it would be prepped and detailed to be in new condition at delivery. I had mentioned during first visit that the interior of the roof was dirty and was told it would be cleaned inside and out. When I took delivery, inside of roof was in exact same shape as last visit. When I got home , I realized there was no owner's manual or slush mats (which were listed on the sticker). The manual was mailed to me. During the financing process on the day of delivery, I was "sold" an extended warranty by BQ under the premise that payments would be the same but the interest rate would be lower. When presented with the paperwork an additional $3000 was added for extended warranty. I said I didn't want it and was told I could cancel it. I also asked for the detail of what made up the sales price as it was not the agreed upon number. He said there was an amount in that figure as well for the warranty Filled out the cancellation paperwork the next week and faxed to BQ in finance. He said it might take a month or two before I saw the reduction on the finance papers. Once I receive my third payment statement, I emailed both BQ and my salesman and got no response. I phoned the dealership today 2/26/14 and was told BQ is no longer with the company. I was told someone would get back to me but as yet have not received a call. Hopefully, I will have a positive update once this gets straightened out. 3/21/14 Nothing positive to report here. Have gotten the runaround for two more weeks now to the point where I have not received any acknowledgement of my emails for the last weeks. Danielle called me a few weeks back to let me know nothing had been done by BQ with my cancellation paperwork! She said she sent it in but it would take 3-4 more weeks. I emailed her with some follow up questions and got no response. Sent again a week later and got "been out of the office for a week and a half" but would get back to me. Sent three or four more follow ups with absolutely no response as of today. No idea why this would become such a big project but obviously don't have a very good feeling about it. I live out of state so stopping in is an inconvenience but seems like it might be the only way to get some resolution. 5/15/14 : THE WORST EXPERIENCE I'VE EVER HAD BUYING A CAR. SIX MONTHS to get this straightened out , to include checks from Atlantic bouncing when deposited, checks from Atlantic mailed to the incorrect finance company address, no responses etc. I can go on and on. They'll call you seven days a week to get you to buy but after that, forget it! They're your best friend until you buy and then good luck getting someone to talk to you! Their stock answer is "The accounting Dept. is in another building" I still have about a $1000-$1500 discrepancy in the price on the paperworkand the price I was charged but at this point I certainly hold out zero hope of getting that resolved. I emailed the paperwork numerous times but no one addressed it. Took forever to get the refund on the warranty so can only imagine trying again. Salesman washed his hands to the matter, never heard from him during this whole ordeal. Needless to say, would not do business here if they were the last dealer around. If you choose to, DON'T BITE ON THE GREAT SAVINGS OF THE EXTENDED SERVICE CONTRACT THEY'll PITCH YOU. THEY'LL TELL YOU IT'S REFUNDABLE, BUT I'LL TELL YOU , GOOD LUCK WITH THAT. More

Best car buying experience Charlie from sales department was very friendly and was very knowledgable. If he didn't know the answer to your questions he told you so. He was very Charlie from sales department was very friendly and was very knowledgable. If he didn't know the answer to your questions he told you so. He was very patient and very helpful which made the whole process so easy. John from finance was very easy to work with as well. Neither of them pressured you into anything and helped you the best they could. Would highly recommend Atlantic chrysler jeep and dodge and especially Charlie in the sales department. More

Excellent service during difficult times. I was the proud owner of a 2009 Chrysler 300, however, it was totaled in an accident. I saw some previously owned vehicles that had just come off leas I was the proud owner of a 2009 Chrysler 300, however, it was totaled in an accident. I saw some previously owned vehicles that had just come off lease. I stopped in to speak with Kim and I explained my situation in detail. Between what i still owed on the car and what the totaled value of the vehicle was, I had very little money to work with. Between Kim and Bob, they worked out a deal for me that got me into a left over 2013 Chrysler 200 with only 21 miles on it. They also managed to keep my payments to almost what I was paying on my previous car. I would highly recommend this dealership to anyone. More

Mr Johnston Excellent experience! Mike was very good to us! If I had one "complaint" it would be that the car wasn't in ready condition when we got there. It al Excellent experience! Mike was very good to us! If I had one "complaint" it would be that the car wasn't in ready condition when we got there. It all of a sudden needed and inspection. The inside could have been better cleaned especially by the trim of the top of convertible. There was a lot of dust and even small spider webs. That's okay though, just a note! More

2014 jeep patriot Great experience, great staff and support, would definetly recommend looking for your new car there. They had exactly what we needed and tim and antho Great experience, great staff and support, would definetly recommend looking for your new car there. They had exactly what we needed and tim and anthony were very helpfull and patient and professional. More

Great experience I had the pleasure of working with Jason Lopez who worked with me to find the "right" car at the "right" price. This was the first dealer that let me I had the pleasure of working with Jason Lopez who worked with me to find the "right" car at the "right" price. This was the first dealer that let me drive several cars until I was sure which one I wanted. It made all the difference when selecting my new car. Thank You! More

New Car Purchase Customer service is of paramount importance to me. Tim was a pleasure to deal with from start to finish. He listened to my needs and delivered. When Customer service is of paramount importance to me. Tim was a pleasure to deal with from start to finish. He listened to my needs and delivered. When I went to pick up my beautiful Grand Cherokee Altitude he made sure to explain every last detail of it and very thoroughly I might add. I was extremely pleased with the service I received. More