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Empire Chrysler Jeep Dodge Ram of West Islip

West Islip, NY

4.8
1,300 Reviews

555 Sunrise Hwy

West Islip, NY

11795

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Showing 1,300 reviews

March 13, 2025

Had a very bumpy start to getting my car repaired. Once Paul Mitchel the service manager got involved things were much better. I found that he was helpful and kind. More

by Lisa
Recommend Dealer
Yes
Employees Worked With
Paul Mitchel
March 13, 2025

My Experience was very professional, Courteous and Friendly. I feel really confident with my vehicle being there. More

by BigRed2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo,Sicard
March 12, 2025

Just needed a NY Safety Inspection on my Jeep Cherokee. The team got me in and out in less than an hour even though they were quite busy. They also offered me a free ride back to my home and a return trip More

by maniscal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I do not have that information
Mar 12, 2025 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service.

March 01, 2025

Kim was absolutely amazing! She went above and beyond to make my experience of purchasing a 2025 Grand Cherokee seamless and enjoyable. Her knowledge, patience, and dedication t More

by Bianca Gentile
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kimberly
Mar 03, 2025 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Bianca, Congratulations on your new 2025 Grand Cherokee and welcome to the- Empire CDJR of West Slip family. We are thrilled to hear that we were able to find a vehicle that was right for you. Kim will be overly excited to hear that you added her to your stellar review, thank you.

February 27, 2025

Justin Pasquariello went above and beyond to ensure a great buying experience. He went above and beyond to help me find the right vehicle at the right price. More

by Test
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Pasquariello
Mar 03, 2025 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for providing us with a review of your experience at- Empire CDJR of West Islip. We are delighted to hear that we were able to match you with the right car and within the price range you were looking for. Justin will be honored to hear your very kind words, thank you.

February 25, 2025

Kiberly Caldwell was a pleasure to work with. She knew exactly what to do, and then did it!! I have never purchased or leased a vehicle without seeing it or talking to the salesperson in person. More

by tomwehrle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kiberly Caldwell
Feb 25, 2025 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Tom, We are thrilled to hear that we made the purchase of your new vehicle easy! We are committed to outstanding customer service and we are glad that we made buying a car easy for you. Kiberly is certainly a favorite around here, so it is no surprise that you had a great experience working with her.

February 25, 2025

Seavy Williams was great and patient throughout this process. My only concern is communication directly from upper management. More

by Vcon16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seavy Williams
Feb 26, 2025 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your time and feedback. We are delighted to hear that Seavy was able to provide you with exceptional customer service throughout your visit at our dealership. But had a problem with upper management, if you would like to speak to our manager about a matter that you wish to resolve. Please call us at our dealership and ask for the General Manager, Chris Bahamode at (631)635-1166 or Email: cbahamode@eagny.com.

February 21, 2025

I was pleasantly surprised by the follow up by the team at Empire, post my service. Excellent customer service and support. More

by MEM.DESCENDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
Feb 26, 2025 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. Our entire team will be thrilled to hear your very kind words, thank you.

February 09, 2025

Excellent service department friendly, professional, and respectful. My service advisor Leonardo Sicard showed patience with me taking his time to explain in detail through multiple texts and calls the wor More

by huntersridge11@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell Leonardo Sicard
Feb 10, 2025 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Hunter, Thank you for taking the time to share your experience with us. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest possible level of customer service and quality. Leonardo and Paul will be overly excited to hear that you added them to your stellar review, thank you.

Feb 10, 2025 -

huntersridge11@gmail.com responded

Thank you for getting back to me. Please feel free to give my nane to Paul and Leonardo so they know how much I appreciate them. Regards , Frank Salemo

February 05, 2025

Friendly and professional staff. This location always has a wide variety of vehicle inventory. The waiting area is comfortable. More

by ryanbizz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo , David Lamberti, Edward Lenski, Joseph Schnettler, Richard Losco
Feb 06, 2025 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Ryan, Thank you for your time and feedback. We are so happy to hear that your service experience with us was better than you expected, thank you. Please let us know if you have any other issues. We would be happy to help!

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