Empire Chevrolet of Hicksville

Having to finance a brand new car after a tree fell on your old one, totaling it completely, should have been a stressful experience. However from the moment I called to schedule a test drive of a car I s your old one, totaling it completely, should have been a stressful experience. However from the moment I called to schedule a test drive of a car I saw online, my experience with Empire Chevy of Hicksville was incredible. Evelyn at the front was super sweet and helpful. Brandon Burns was my sales guy who made being there feel more like talking with an old friend than being sold something. Even the manager Sean made sure everything was moving in the right direction and was such a pleasure to talk to. There’s a certain anxiety about dealerships where you wonder if the people there want to help you, or are just looking for the next sale. I’m very confidant that this team had my best interest in mind and I walked out with a car I love with a much better pricing than I initially expected. Leigh in finance was incredible and worked with me and the banks to get me a lower interest rate and was just so transparent through the entire process. Overall this team has an incredibly warm and human approach to working with their clients, as I saw their interactions with others as well. The entire staff has such a professional yet human attitude you don’t often see. I’m definitely recommending them to anyone I know looking to lease or finance. Thank you guys all again for making this an enjoyable last three days instead of stressful. More

Kevin at Service, Suada and David at Sales and her manager Sean, and Anthony as a Finance Manager were absolutely phenomenal. I received terrible news that the car I purchased back in October was tota manager Sean, and Anthony as a Finance Manager were absolutely phenomenal. I received terrible news that the car I purchased back in October was totaled after a freak accident when there was a foreign object on the road. The team over at Empire Hicksville were able to find me a new car the SAME day my insurance company towed my totaled car away. I love my new 2017 Kia Sorento and I would have never been able to get a new car so fast without them! They have a new customer forever! More

Di was absolutely fantastic. He paid attention to detail and didn’t recommend extra services that were not needed at that particular time. Gave me a heads up on when those items He paid attention to detail and didn’t recommend extra services that were not needed at that particular time. Gave me a heads up on when those items should be addressed in which I will bring my vehicle back in. More

Gerald was amazing and so helpful with every little detail. He went above and beyond and I will definitely go to him for my future needs. Anthony in finance was quick and did not play games. Everone el detail. He went above and beyond and I will definitely go to him for my future needs. Anthony in finance was quick and did not play games. Everone else we spoke with was wonderful. More

Gerald takes his time with each client to ensure they are loving the car they are getting into. I would recommend Gerald to any of my friends and family. All staff at Empire Chevy were super nice and welcomi loving the car they are getting into. I would recommend Gerald to any of my friends and family. All staff at Empire Chevy were super nice and welcoming, making my experience enjoyable! More

Suada was & Alicia were FANTASTIC ! !! These ladies were attentive and hard working...a big plus for Cheny !!! Thanks Tom for your knowledge and expertise.. !! These ladies were attentive and hard working...a big plus for Cheny !!! Thanks Tom for your knowledge and expertise.. More

Brandon Burns made the purchase of my new car very easy. He worked with me to insure I got a fair price and patiently answered all my questions. It was wonderful to work with such a fine salesman. I will be He worked with me to insure I got a fair price and patiently answered all my questions. It was wonderful to work with such a fine salesman. I will be sure to recommend him to others. More

Great service! Fast and friendly staff. I would recommend this service center to anyone looking for quality service. Fast and friendly staff. I would recommend this service center to anyone looking for quality service. More

I leased a car from here back on April 2nd. The process itself was pretty easy at first- Andre Galarza, the sales manager, was very helpful with the transaction and also gave me a fair price on The process itself was pretty easy at first- Andre Galarza, the sales manager, was very helpful with the transaction and also gave me a fair price on my trade in. I was given a temporary license plate as I registered my car in PA and was told that I would be contacted once the dealership has my actual license plates. However, of course no one contacted me afterwards and I myself inquired about the license plates when I realized my temporary plates were about to expire. I couldn't even get in touch with anyone for a few days and then I was told that the billing department did not have the correct insurance, which is not true since I gave them the correct insurance the day that I picked up the car. And even if that was the case, why didn't anyone review the insurance before letting me leave with the car? Or how come no one reached out to me and told me that the insurance was incorrect? I had to call myself for them to tell me that? Then I was told that they need another copy of the insurance and that they'll put a rush on the plates (this was on May 21st.) Now it has been over 2 months and I still do not have my registration or my license plates for my car. I have been continuously contacting the dealer and to this day, June 3rd, I am getting vague answers and I have no concrete timeline for when I should receive my plates. For over a month I have been forced to drive with expired license plates and I constantly fear getting pulled over or ticketed for having an expired registration. I am in college, and I have to leave for class an extra 20-30 mins early in case I get pulled over for the expired plates so that I don't miss my class. Sucks, doesn't it? I don't understand how a dealership can sell/lease a car and not follow up with customer regarding their plates and registration. Now today I'm being told that their 3rd party company that they deal with is responsible for the negligence.... the story keeps changing but what doesn't change is the fact that I STILL don't have my plates. If you're registering your car out of state, do yourself a favor and get a car from somewhere else because no one should have to deal with this nightmare and be forced to drive with expired plates since the dealer clearly doesn't care about their clients once they get paid and the deal is done. More

Suada helped me purchase my dream truck (Silverado 1500 ZR2), she made the process really easy and she answered all of my questions. Tom the sales manager was also great and very straightforward. ZR2), she made the process really easy and she answered all of my questions. Tom the sales manager was also great and very straightforward. More