Empire Chevrolet of Hicksville

TERRIBLE SERVICE PEOPLE DROPPED MY CAR OFF FOR SERVICE, TOLD ME HAVE TO WAIT 1 MONTH , CAR WAS DISABLED , HAD TO TOW TO ANOTHER DEALERSHIP. TOLD ME IF I LEAVE ON THEIR LOT IT DROPPED MY CAR OFF FOR SERVICE, TOLD ME HAVE TO WAIT 1 MONTH , CAR WAS DISABLED , HAD TO TOW TO ANOTHER DEALERSHIP. TOLD ME IF I LEAVE ON THEIR LOT IT WILL BE TOWED TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE More

unsatisfactory service dept They’re rude on the phone and told me I had to wait3.5 weeks just for an oil change. They get annoyed when I asked them why. It also took 2 days to ev They’re rude on the phone and told me I had to wait3.5 weeks just for an oil change. They get annoyed when I asked them why. It also took 2 days to even get them on the phone. They said THE GIRL who makes appts is not in. Guess this means the company shuts down if THE GIRL isn’t there!! Who’s running this business?? Service mgr should be ashamed of himself!! More

Cordial I've been to some dealers across Long Island. There are some dealers in Nassau who are very nice and helpful. Robert Chevrolet is one of the best ones I've been to some dealers across Long Island. There are some dealers in Nassau who are very nice and helpful. Robert Chevrolet is one of the best ones I've visited. We found everyone at this dealership to be very helpful and friendly. They are very good at serving a customer. We worked with Krystal, Robert and John. They are conveniently located, they are very nice and they had exactly the car I was looking for and we agreed to a deal that worked. It was a pleasure. I hope their car maintenance services are good too. More

Dont even bother with this dealer I had made an online inquiry for a used Terrain priced @$14,000. I received a call back from a salesman named Ricky asking if the price I was looking I had made an online inquiry for a used Terrain priced @$14,000. I received a call back from a salesman named Ricky asking if the price I was looking to pay was a mistake. (I had emailed a price @$12,000). I said no. Ricky said the car is worth $26,000. I asked according to who? This person then said don't waste our time and slammed the phone down. Well Ricky was looking at the wrong vehicle. He was so unprofessional by not checking to make sure we were speaking about the same car. I wont beg anyone to take my money. I bought a GMC Terrain Denali from Robert Conti on 6/30/17. Would NEVER recommend anyone go there unless they want to be abused for a salesman's mistake. More

Dishonest and Lack of Professionalism This dealer's dishonesty and lack of professionalism is abysmal. Never have I had such an experience, steer clear. Pulled a classic bait-and-switch This dealer's dishonesty and lack of professionalism is abysmal. Never have I had such an experience, steer clear. Pulled a classic bait-and-switch. I was communicating with Taylor Moran (title - Internet Sales Consultant) over a specific vehicle in their inventory (Red Camaro 1SS w/ 1LE pkg) over the course of a few days. I made an appointment and confirmed several times, both over e-mail and over the phone, that I would be checking out the vehicle and had a commitment contingent upon a test drive to see if the car is 100% right for my needs. Having a very limited schedule and driving down from 1.5hrs away - I made it *extremely* clear with Taylor that if the car does not exist or I cannot test drive it, to tell me in advance so neither of us waste our time. I understand some dealerships do not test drive some limited production models but was swiftly assured it would be no problem. As any informed buyer, I was not going to make a $46,000 commitment without being 100% sure I am making the right decision on a vehicle. I arrive to the dealership ~15mins early to my scheduled appointment and was greeted by the sales manager, John Berriola, who asked me to wait a few minutes for a sales associate to open up. I was a bit surprised because I was supposed to be dealing with Taylor directly as she specifically told me over the phone - but had no problem being patient and continuing my business with someone else. In a few minutes, I'm introduced to Chris who immediately tells me that the car was sold this morning. This is not my first dealership rodeo and I was quite displeased that I was lied to and told that the car was available right before I drove all the way down. I was told they have a white model in stock. I gave them the benefit of the doubt so I can at least check it out, drive it, and then if the stars align we can order the car with my intended specifications. We get to the car and I am told that I cannot test drive it because of "weather conditions" (it had rained earlier in the day but the weather was clear and roads were dry at my time of arrival). Neither John nor Chris offered any sympathy or accommodation for my business. Just minutes ago, a family of three came in asking to test drive a different vehicle and John told them absolutely and it would be no problem. Conflicting statements here, but I digress.. I gave the staff here several opportunities to make it right and made no fuss but they refused to make any attempt at an honest sale. It's very clear that there is zero staff intercommunication within the dealership as everyone has a different story. I'm not one to make a scene, so I promptly left and will be sure to pass on this experience whenever I can. More

unprofessional and rude service consultant Extremely unprofessional and rude service. I was told that because a previous dealer had worked on my car, they refused to do any warranty work on my Extremely unprofessional and rude service. I was told that because a previous dealer had worked on my car, they refused to do any warranty work on my 2015 Suburban. This was AFTER they had already had my car for 24 hours. My service consultant, John A, was rude and unprofessional when he attempted to justify why they refused to service my vehicle. A complete waste of time. More

Took $3000 deposit on car they didn't have and could't get I went to Robert Chevrolet because they said they had the 2017 Suburban I wanted and they participated in the Costco Auto Buying Program. I signed a I went to Robert Chevrolet because they said they had the 2017 Suburban I wanted and they participated in the Costco Auto Buying Program. I signed a purchase agreement for a vehicle, which included the vin number, left a $3000.00 deposit and was told that they were getting the car from another dealer and I could pick it up Monday or Tuesday. John Berriola worked out the deal with us, then handed the paperwork over to Ricky M to complete. By Monday I hadn't heard from them, I called a couple of times, was put off, then finally Monday afternoon Ricky admitted that they couldn't get the car I had contracted to buy and asked me what other vehicle I would switch to? I said I didn't want any other vehicle, I wanted the one I had signed the agreement for. I spoke to John Berriola, the sales manager who made the agreement with me, and he confirmed that he couldn't get the car and was sorry. I asked for an immediate refund of my deposit, Ricky said he'd need something from me saying I wasn't buying the car, I sent an email to confirm that they weren't willing or able to sell me the car they had contracted to sell me, and the following day my deposit still wasn't refunded, so I contacted my credit card company to dispute the charge. I went online, found the exact car with the matching vin number at Paul Conte Chevrolet and purchased it the next day. More

Worst experience ever I went into Robert cheverlot because I had some warning lights on my dashboard. My car has a warranty so instead of going to my mechanic I went to Rob I went into Robert cheverlot because I had some warning lights on my dashboard. My car has a warranty so instead of going to my mechanic I went to Robert cheverlot. I told John in the service depot I'm only interested in warranty work meaning I do not want to pay any money. After all that's why customers like having a warranty. I was told the reason the lights were coming on was because the brake pads were low and had to be replaced which was true, but didn't mention they didn't have to be replaced immediately. John made it seem they had to be replaced immediately. I thought that was odd since my brakes were working fine. I then spoke to my mechanic who told me to add brake fluid and change the pads in about 6,000 miles. I added brake fluid which cleared all the lights. It would have been nice to get that honest response from John at Robert cheverlot. Instead not only did he make it seem that I needed pads immediately and did not mention anything about brake fluid, but he also wanted me to pay a $130 diagnostic fee. After I told him that I'm not paying the fee and not having any non warranty work done at Robert cheverlot I was told a diagnostic fee would apply and was rudly told never to return to Robert cheverlot ever again. More

Steve Fox was Not very honest with Me!!! I purchased the vehicle from Illinoise (Phillips Chevy) and made an appointment to have the front grill looked at that I received I purchased the vehicle from Illinoise (Phillips Chevy) and made an appointment to have the front grill looked at that I received with Staining and what looked like salt deposit that stained the grill. I waited a month for the day ...when I came in Monday morning at 7;30 am ...Steve FOX looked at My vehicle and told Me that a Mechanic will try to get the residue off...This is a brand new Chevy Silverado 2500 HD With the LTZ Package!!!!Then He told Me they were busy that day and to bring the vehicle back on Wed. so they can work on it...I agreed!!! I came in on Wed. morning at 7;30 am again and told Him I HOPE the mechanic can clean it!!! Then He got upset at Me and said that I wouldnt be happy with the outcome And that He wasnt going to repair My New vehicle.I was shocked!!! I realized later that He probably was too busy again or that they did NOT want to work on a vehicle that was purchased at Another Dealership...I'm still trying to resolve this issue on My brand New Truck with Phillips Chevy in Illinoise...Robert Chevy was Not helpful AT ALL!!! Sorry..just being honest!!! More

Outstanding Sales Manager I don't want to bore you with details. All I am going to say is that we (you, me and EVERYBODY) need more John Berriola's out there in sales. This w I don't want to bore you with details. All I am going to say is that we (you, me and EVERYBODY) need more John Berriola's out there in sales. This way all of us could get that "Like you are Family" feeling. I just wished that NEW Tahoe weren't so overly priced by Chevy and if I (really Maria) wasn't such a cheap-o. More