Empire Chevrolet of Hicksville

Carmen was very helpful at our service appointment! Quick and easy process while we waited! Thanks so much Carmen! Quick and easy process while we waited! Thanks so much Carmen! More

Went to dealer my wipers were not working as they would stop few times in the rain spoke to Carmen Reyes she was very helpful and professional and went the extra mile stop few times in the rain spoke to Carmen Reyes she was very helpful and professional and went the extra mile More

Purchased a 2024 corvette from Empire. Excellent service. Thank you to Rocio- sales, Meredith - finance and Andre general sales manager Excellent service. Thank you to Rocio- sales, Meredith - finance and Andre general sales manager More

Mr. Edwin Cruz did a terrific job of ensuring everything was smooth, transparent, and well communicated. Mr. Cruz does an excellent job of getting to know customers, and making the car buying experience fri was smooth, transparent, and well communicated. Mr. Cruz does an excellent job of getting to know customers, and making the car buying experience friendly and easy. Very much appreciated! More

Carman Reyes was very professional and helpful. Answered all my questions. Went the extra mile to find the answers Answered all my questions. Went the extra mile to find the answers More

I visited the dealership on Nov, 8 and greeted by Dawn Donovan who was very polite and took down what I wanted done. She was quick, and efficient and handled all the processing and was able to get work c Donovan who was very polite and took down what I wanted done. She was quick, and efficient and handled all the processing and was able to get work completed in a very timely fashion. She is the BEST. Grace Searby More

After viewing on line the dealerships inventory, I decided to go and look at their used cars. I was greeted by two very nice gentleman. R.R.Ramon and Ramon. I immediately was taken to Yrad Pierre. decided to go and look at their used cars. I was greeted by two very nice gentleman. R.R.Ramon and Ramon. I immediately was taken to Yrad Pierre. He took me outside to see the cars. He was so polite and helpful that I bought the first car I sat in. Today, I picked it up. Yrad sat with me inside the car and explained everything. He even loaded my contacts into the car. The three made my purchase extremely easy even though I was very nervous. I would send all friends and family to Empire. More

When I walked in, I was greeted by the salesperson Rocio Mancia who was completely knowledgeable and took her time to answer all of my questions. Will be recommending her to everyone I know because of the c Mancia who was completely knowledgeable and took her time to answer all of my questions. Will be recommending her to everyone I know because of the customer service I was offered. Will be coming back for my next car ! More

As someone with car restlessness I often find myself at car dealers looking for my next car. Fortunately, after buying/leasing over a dozen cars in my life I’ve never understood the negative stigma that su car dealers looking for my next car. Fortunately, after buying/leasing over a dozen cars in my life I’ve never understood the negative stigma that surrounds car dealers. Unfortunately, Empire Chevrolet of Hicksville wiped out 16 years of positive experiences. We decided to get a GMC Yukon but after months of shopping could only find an “XL” available which my wife felt was too long for her. We (thought) we fell on good fortune when we found out Empire Chevrolet of Hicksville had a Chevy Tahoe available which has the same wheelbase as the Yukon. After looking at the Yukon XL one last time we went to see the Tahoe and it was exactly what we wanted. The buying experience took a turn when I met with Jessica Rodriguez in Finance. I should have known something was awry when Jessica started the conversation bragging about how she got me a better interest rate than the 10% Chase offered. I should have sensed she was a phony when she called me darling every chance she had. Jessica told me the best interest rate available was with GM Financial at 8.3%. When I asked Jessica why GMC quoted me 6.3% via a Credit Union she said that her dealership doesn’t offer that. I’ve come to learn that was a lie. I’ve come to learn, from a friend at GMC, that the dealerships get a better rebate when they finance through GM. Jessica also told me I could easily refinance after 6 monthly payments. That was also a lie - I can refinance whenever I like, their incentives kick in after 6 months. Jessica lied to me, costing me thousands over the term of my loan, so that the dealership could get a few bucks and a gold star from the manufacturer. I’m usually a level minded person but Jessica caught me at a moment of weakness. She knew my wife and I were pregnant and expecting THAT NIGHT and that I was going from the dealer to the hospital. Subconsciously I also felt trapped knowing about the ongoing manufacturing strikes and felt I would never get a safe car for my wife and newborn if I walked away then. When the dealership followed up a week later I shared my displeasure with what happened. The sales person acted shocked and said he would speak to the manager and have him call me. I told him I was already working on refinancing on my own and that I wouldn’t respond to their survey (the dealership also gets incentivized for postive survey results) if they told me disciplinary action was taken against Jessica. The salesperson assured me he would speak to the manager and have him call me. Two weeks later I have yet to hear from the salesman or the manager which tells me Jessica was likely following orders. Shame on you Jessica for screwing another human and knowingly costing them thousands of dollars for little personal gain. Shame on you Empire Chevrolet of Hicksville for training your employees to do what is best for the dealership regardless of cost. More

The staff was knowledgeable and friendly and worked with me to get the car that I wanted me to get the car that I wanted More