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Empire Chevrolet of Hicksville
Hicksville, NY
174 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 174 reviews
June 05, 2025
Criminal, Dishonest, and Deceptive Dealership Always get everything in writing with this place. After spending over an hour signing finance paperwork, they casually mentioned that the previous owner get everything in writing with this place. After spending over an hour signing finance paperwork, they casually mentioned that the previous owner lost the title, so we’d have to take the car home with dealer plates. Not a huge issue, but clearly something they intentionally waited to tell us after the sale. As we walked out, the salesman handed us one key fob and claimed the previous owner lost the second one—then said to “just come back in 30 days” for another. Why 30 days? No clue. Probably so there’s no record of us being promised a second key. Two weeks later, we received paperwork from GMC Financial showing we were being financed for $4,000 more than the signed contract. After a full day of arguing with the dealership, we were told the finance manager had added an extended warranty we explicitly declined—twice. We even had an outside quote and told her we weren’t interested. I called GM Financial and spoke with a helpful agent who confirmed the warranty was through the dealership, not a third party. She filed a complaint on my behalf. This dealership is dishonest, manipulative, and willing to lie to close a deal. Avoid them at all costs More
by Js1024
Employees Worked With
Financial Manager
May 28, 2025
It was an easy and pleasant experience from beginning to end. My daughter is thrilled with her new car. Blake the sales rep was patient and kind. He made an otherwise stressful experience an easy one. t end. My daughter is thrilled with her new car. Blake the sales rep was patient and kind. He made an otherwise stressful experience an easy one. thank you! More
by aeddy
Employees Worked With
Blake Ritter
May 19, 2025
I had a great experience with the service department. I was a little bit confused in the morning when I was dropping off my car and I ran into your service manager, Edward Hoene who was nothing but polit I was a little bit confused in the morning when I was dropping off my car and I ran into your service manager, Edward Hoene who was nothing but polite and pleasant and helped me get my car checked in so I could get to work. My service consultant was Fritz Wellman. Fritz communicated with me the whole day as to the update of my car and had it waiting for me when I got back. These two gentlemen made my visit to empire Chevy, pleasant and effortless. I would definitely use the service department again. More
by Jjb1622
Employees Worked With
Edward Hoene, Fritz Wellman
May 18, 2025
Service rep Elia Malzone made my first visit to Empire's service center a breeze. He was professional and friendly and went out of his way to help. service center a breeze. He was professional and friendly and went out of his way to help. More
by Jan
Employees Worked With
Elia Malzone, Brandon Burns
May 07, 2025
I was very pleased having Blake Ritter set me up with my new 2025 Equinox!! He was very knowledgeable, and worked it out exactly like I wanted. new 2025 Equinox!! He was very knowledgeable, and worked it out exactly like I wanted. More
by Izzobabs
Employees Worked With
Blake Ritter, Rocio Mancia
May 02, 2025
It was a pleasure working with my service rep, Elia. He kept me up to date on the status of my car. The work was completed very satisfactorily. He kept me up to date on the status of my car. The work was completed very satisfactorily. More
by EVFAN
Employees Worked With
Elia, service rep.
May 01, 2025
I love your service thank you The Employees was great. They gave me an extra 10% discount because I left my coupon on Home. It was just wonderful. They gave me an extra 10% discount because I left my coupon on Home. It was just wonderful. More
by Latisha smith
Employees Worked With
David Duplessy
April 25, 2025
Clean and welcoming environment. Mr Erick Charles was knowledgeable and courteous with a lovely demeanor. He demonstrated patience with my concerns and provided me with 3 test drives Mr Erick Charles was knowledgeable and courteous with a lovely demeanor. He demonstrated patience with my concerns and provided me with 3 test drives on different vehicles. Although I thought I wanted a Trax, I ended up with a more suitable vehicle for my needs. It was a pleasure working with him & Leo without being pressured, as I felt with a prior dealership I initially worked with. Mr Charles is certainly an asset to your organization More
by Bay ridge
Employees Worked With
Leo in finance
