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Empire Cadillac of Long Island City

Woodside, NY

Overview
Reviews
4.8
391 Reviews
Call Dealership (866) 704-9225
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56-15 Northern Boulevard

Woodside, NY

11377

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Showing 391 reviews

July 26, 2024

Almost a year I was asking for the recall part, but every time they said not received and now my engine check light popped up so I went to nj borgan dealer and they order the part and fix it. My question is More

by Muhammad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marlon Mangro, Dhamar Rodriguez
Report | Print
Jul 26, 2024 -

Empire Cadillac of Long Island City responded

Hello Muhammad, thank you for rating our dealership. We are sorry to hear of the negative experience you encounter with our Service Department. We would like the opportunity to learn more about your review. Please contact our Service Manager Vincent Torres at (718) 524-3127 or at vtorres@eagny.com.

July 25, 2024

Sally and Cathy are best in customer service! I prefer Empire Cadillac only for their service More

by Car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Mangro, Sally Perez
Report | Print
Jul 25, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! Providing 5-star service is so important to us, and we are glad that Sally's and Kathy's efforts met your satisfaction. We hope that you continue to choose us for all of your future automotive needs!

July 20, 2024

Kathy was very courteous and professional. I was only there for a couple of hours and she let me know personally when they were done. More

by JJFIELDS19A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy
Report | Print
Jul 22, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! We are so glad that Kathy took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

July 14, 2024

very thankful to Mr Youssef who helped to get a great deal he was easy to communicate and made feel comfortable with my purchase. More

by truth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sully Romero, Joseph Youssef
Report | Print
Jul 15, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that Youssef provided you with top-notch service. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

July 12, 2024

Mechanic did not consult my issue which I have already referred to. My problem is still going on. Not resolved, they don’t really care More

by Sum7503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dhamar Rodriguez
Report | Print
Jul 18, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your review. We are sorry to hear of your disappointment with our Service Department. We would like to learn more about your review. Please contact our Service Manager, Vincent Torres, at (718) 524- 3127 or at vtorres@eagny.com at your earliest convenience. Thank you!

July 12, 2024

Excellent everyone is nice walking around the nice and respectful, taking care of every thing nice I am happy work More

by vipgold169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dhamar Rodriguez
Report | Print
Jul 15, 2024 -

Empire Cadillac of Long Island City responded

Thank you for sharing your positive experience with us! We are glad that our team provided you with A+ service. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

July 10, 2024

The whole staff was super friendly and professional…They helped me get a great deal on my trade and purchase!!!!!!!! I love my new CT5 !!!!!!!!!!!!!!!!!! More

by zoleygabor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Ceaca, Karen Herrera, Melany Nieves, Edina Music
Report | Print
Jul 12, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your wonderful review! We are so glad that our team was both kind and helpful. Your satisfaction means so much to us. We warmly congratulate you on your new CT5- on behalf of the entire team!

July 08, 2024

Wonderful service and staff,’ Sally Perez is the best ,the waiting room is comfortable, appointment is great More

by PAPPAJ21
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sally Perez
Report | Print
Jul 09, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! We are glad that Sally took great care of you and made your experience with us top-notch. We hope that you continue to choose us for all of your future automotive needs!

July 05, 2024

GM dealership is one of a kind, the staffs are well trained and professionals. I would advise they keep on doing the good work always. Thank you. More

by nathaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea., Lulu Hoppe, Marlon Mangro, Sally Perez, Dhamar Rodriguez, Sully Romero, Valeria Peralta, William Ballan, Travis Rubino, Paula Deonarine, John Lane
Report | Print
Jul 09, 2024 -

Empire Cadillac of Long Island City responded

Nathaniel, Thank you for your positive review! We are happy to hear that our team provided you with top-notch service throughout your visit. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

July 05, 2024

Excellent services, prompt response. Easy to communicate. Good deals, Good luck for future business. Thank you. More

by aharkant
Recommend Dealer
Yes
Employees Worked With
Travis Rubino, Mohammed Pirzada
Report | Print
Jul 09, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again!

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