Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Empire Cadillac of Long Island City

Woodside, NY

Overview
Reviews
4.8
391 Reviews
Call Dealership (866) 704-9225
View Awards

56-15 Northern Boulevard

Woodside, NY

11377

Directions

By Type

Showing 391 reviews

August 09, 2024

They scratch my car bumper and when I ask them to fix my car. they said I have to Drop off my car about 3 days. That’s xxxxxxxx. More

by ITSSONU86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy From Empire Cadillac
Report | Print
Aug 14, 2024 -

Empire Cadillac of Long Island City responded

Hello, Thank you for your review of our dealership were very sorry to hear of your disappointment. If you still have questions or concerns, please contact our Service Manager, Vincent Torres, at (718) 524-3127 or vtorres@eagny.com

August 07, 2024

Kathy is very helpful , understanding and accommodating. She goes out of her way to help me all the time because of my disability More

by SMNAMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy- Asst. Service Manager.
Report | Print
Aug 08, 2024 -

Empire Cadillac of Long Island City responded

Thank you for leaving Kathy this positive review! We are happy to hear that she consistently takes great care of you. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that she and the team may help you with.

August 06, 2024

Once again Kathy Q, Service Writer Extraordinaire, has shown her awesomeness. From her friendly smile and greeting when arriving through picking up your car she is always sweet and there for you. Kathy ca More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Q
Report | Print
Aug 07, 2024 -

Empire Cadillac of Long Island City responded

Rick, We are grateful for you leaving Kathy this wonderful review! We are thrilled to hear that Kathy took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she was a true pleasure to work with. Please drive safely and do not hesitate to let us know how we may be of further service to you.

August 06, 2024

Sally is the Best 👌 Known her for a couple of years now. Never disappoints. Great More

by T.HARRINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
Report | Print
Aug 07, 2024 -

Empire Cadillac of Long Island City responded

T.HARRINGTON, Providing quality and efficient service is so important to us here at Empire Cadillac of Long Island City and we are glad that Sally's efforts could meet your satisfaction! We are thrilled to know that she is the best and never disappoints. We wish you safe travels until we meet again!

August 05, 2024

I’m always satisfied with the results of the work done on my vehicle and I thank you for a job well done. More

by barbaraandkev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Mangro, Sally Perez, Dhamar Rodriguez
Report | Print
Aug 07, 2024 -

Empire Cadillac of Long Island City responded

Barbara and Kev, Thank you for leaving us this positive review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know that you were satisfied with the results of your service. Please do not hesitate to let us know how we may be of further service to you.

August 04, 2024

I’m always satisfied with the results of the work done on my vehicle and I thank you for a job well done. More

by barbaraandkev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Mangro, Sally Perez, Dhamar Rodriguez
Report | Print
Aug 07, 2024 -

Empire Cadillac of Long Island City responded

Barbara and Kev, Thank you for leaving us this positive review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know that you were satisfied with the results of your service. Please do not hesitate to let us know how we may be of further service to you.

August 02, 2024

Paid $6,500 for an Extended Warranty, which grants us a "Loaner Car", but NONE are ever available! What a racket! Waited over 3hrs for them to replace the light bulb in a headlight. Issue is I am not well More

by C. Stone
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donna
Report | Print
Aug 09, 2024 -

Empire Cadillac of Long Island City responded

Hello, Were very sorry to hear of your disappointment with us. We do apologize that there was no loaner car available at the time of your service visit and the wait time. We would welcome the opportunity to speak to you on your experience with us. Please contact our Service Manager, Vincent Torres at (718) 524-3127 or at vtorres@eagny.com. Thank you!

August 02, 2024

Salesman is a xxxxxxxx artist and I will never buy anything from empire cad again 👎🏻 More

by FFJOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Rosa, Dhamar Rodriguez
Report | Print
Aug 09, 2024 -

Empire Cadillac of Long Island City responded

Hello, Thank you for sharing your comments with us. and were sorry to hear of your review. We would welcome the opportunity to speak to you on your experience with us. Please contact our General Manager, Bill Ballan at 718-524-3127 or at wballan@eagny.com. Thank you!

July 29, 2024

It's has always been a pleasant experience when I come for service the representatives are always professional More

by CLIFTONJRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Mangro, Sally Perez, Dhamar Rodriguez
Report | Print
Jul 31, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your excellent review! We are honored that you continuously confide in us with your automotive needs, and we are so glad that our team consistently provides you with a top-notch experience. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Safe travels!

July 26, 2024

They offer friendly and professional service. I appreciated having a loaner car while my Cadillac was being serviced. More

by DONTE.BONNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questell
Report | Print
Jul 26, 2024 -

Empire Cadillac of Long Island City responded

Donte, Thank you for your positive review! We are so glad that our team provided you with A+ service. It is our pleasure to assist you in any way possible and we hope to see you again the next time your Cadillac is ready for service!

1
...
3
4
5
...
40