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Empire Cadillac of Long Island City

Woodside, NY

Overview
Reviews
4.8
391 Reviews
Call Dealership (866) 704-9225
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56-15 Northern Boulevard

Woodside, NY

11377

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Showing 391 reviews

September 01, 2024

There very good in what they do far as helping you with a problem on spot More

by kennethspeach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
Report | Print
Sep 03, 2024 -

Empire Cadillac of Long Island City responded

Kenneth, Thank you for leaving us this positive review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know that they helped you with your problem on the spot. Please do not hesitate to let us know how we may be of further service to you.

August 30, 2024

Bad service last time I was there. I was very disappointed. I’ve been going there since 2012. More

by KUKON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sally Perez
Report | Print
Sep 04, 2024 -

Empire Cadillac of Long Island City responded

Hello, Thank you for sharing your comments with us. We are very sorry to hear of your disappointment with our service department. If you would like to discuss further, please contact our Service Manager, Vincent Torres at (718) 524-3127 or at vtorres@eagny.com. Thank you!

August 28, 2024

This is my second Cadillac I bought from Empire and their service facilities are second to none. They always tell me what my car needs and what is the best options to fix my car.They are also very respectful More

by kwash0940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Mangro
Report | Print
Aug 30, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! We are honored by your continued business, and we are glad that our team consistently takes great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

August 25, 2024

Very Professional and Courteous, with a focus of meeting and exceeding expectations of Customer Needs More

by lidiamjaramillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Mangro, Sally Perez, Dhamar Rodriguez
Report | Print
Aug 30, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your wonderful review! Providing top-notch service is so important to us, and we are glad that our efforts met your satisfaction. We hope to see you again the next time you are in need of automotive service!

August 24, 2024

Juan Ceaca EXCELLENT and PROFESSIONAL customer service. Will definitely recommend this dealership to my fellow Escalade friends and family. More

by joanna.lora
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike in finance and Tatiana , Juan Ceaca, Lulu Hoppe, Paula Deonarine
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Aug 30, 2024 -

Empire Cadillac of Long Island City responded

Joanna, Thank you for your positive review and recommendation! We are glad that Juan provided you with A+ service. It is our pleasure to assist you in any way possible. Safe travels!

August 21, 2024

It was a very bad experience. Service Advisor not willing to go the extra mile and find out what’s wrong with the car. Picked up the car on Friday by Saturday. I couldn’t even use More

by Blackcadillac518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hossain
Report | Print
Aug 25, 2024 -

Empire Cadillac of Long Island City responded

Hello, Thank you for your review of our dealership were very sorry to hear of your disappointment. If you still have questions or concerns, please contact our Service Manager, Vincent Torres, at (718) 524-3127 or vtorres@eagny.com

August 19, 2024

Kathy Questell is the finest customer service representative a client could ask for. She always communicates clearly and succinctly. More

by CHRIS@GGHC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questell
Report | Print
Aug 19, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! We are glad that Kathy consistently provides you with the quality care that you deserve and she will be honored to hear of your kind words. We hope that you continue to choose us for all of your future automotive needs!

August 12, 2024

The location, waiting area was confortable, service provider was very warm , respectful, car clean after service done More

by jocelimoze1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
Report | Print
Aug 12, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that our team took great care of you. We hope to see you again the next time you are in need of automotive service.

August 10, 2024

She was great! Helped me solve my problem! Very efficient! I'll look for her next time. More

by chengliang ye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moni Ruzzaman, Sally Perez
Report | Print
Aug 12, 2024 -

Empire Cadillac of Long Island City responded

We appreciate your positive review and we are happy to hear that our team got your automotive needs efficiently taken care of. Please do not hesitate to give us a call if you ever have any further questions or concerns.

August 09, 2024

Great service …. fast and reliable service on the money I will return for my service More

by COLONJCOLON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service manager , Dhamar Rodriguez
Report | Print
Aug 12, 2024 -

Empire Cadillac of Long Island City responded

Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. We look forward to continue providing you with our best care in your visits to come! Thank you and safe travels.

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