Empire Cadillac of Long Island City

I had a smooth experience buying a car with Sophie. She made things simple from explaining the vehicle options and walking me through the process. Thank you for making this experience pleasant 🙏 She made things simple from explaining the vehicle options and walking me through the process. Thank you for making this experience pleasant 🙏 More

Had a wonderful experience with Sophie. She made the experience very nice and easy for my friend. Thank you 😊 She made the experience very nice and easy for my friend. Thank you 😊 More

Awesome experience with Sophie she was truly an exceptional sales agent and very knowledgeable and kind exceptional sales agent and very knowledgeable and kind More

Please guys ask for Sophia (Sales) and Dino the manager. Also i can not forget about Sully. She went over the rates and approval seamlessly . This dealership truly treated me like royalty. They went over th Also i can not forget about Sully. She went over the rates and approval seamlessly . This dealership truly treated me like royalty. They went over the numbers without a problem. I came in for one car and I left with two. Thank you Dino I really appreciate the way you treated me. I didnt want to come in because i had misconception on dealership operations. & i am so happy i came! More

I was reap off and this is my worst experience ever in my lifetime. What I bargained for was not what I ended up paying. My God will reward you for what you have done to me. Thank you lifetime. What I bargained for was not what I ended up paying. My God will reward you for what you have done to me. Thank you More

I am very happy people were very helpful good experience the went out of their way to help me the went out of their way to help me More

Mi car has the check engine on, I was to the dealer and they said that I have to leave my car for at least 2 weeks for diagnostic only. They should have a waiting list and call when the car be diagnosti they said that I have to leave my car for at least 2 weeks for diagnostic only. They should have a waiting list and call when the car be diagnostic. This is so annoying. More

My experience was excellent. Juan took care of my finance application and necessary documentation via phone to expedite my process. Sully, the business manager, went over every d Juan took care of my finance application and necessary documentation via phone to expedite my process. Sully, the business manager, went over every detail in terms of me purchasing my vehicle at lease end. She too handled everything in a short amount of time and was extremely pleasant and engaging in doing so. I highly recommend Empire Cadillac as well as these two specific members of their staff More

Dhamar was wonderful the rest of s customer service was horrible and the technicians scratched my car to the point a part has to be replaced for free. I would also like to give Sally a good review too. W horrible and the technicians scratched my car to the point a part has to be replaced for free. I would also like to give Sally a good review too. We had a misunderstanding and I appreciate her calling me to discuss this. I would like to revise my rating. As a five for customer service. More

Empire Cadillac of Long Island is Also great dealer of car to buy this is my 3rd car from you your service dept department dose great work all the service I received has been excellent my service rep. Ka car to buy this is my 3rd car from you your service dept department dose great work all the service I received has been excellent my service rep. Kathy is the best rep I ever worked with she keep well informed of all service beening done calls me to let me know of any changes I would to thank you for her and she is a executive assistant to you your company thank you More