Empire Cadillac of Long Island City

The service, the care, the professionalism of the staff, especially Kathy Questell. She was exceptional, totally knowledgeable, friendly, caring. She made the visit a very easy experience. Kathy is a gem especially Kathy Questell. She was exceptional, totally knowledgeable, friendly, caring. She made the visit a very easy experience. Kathy is a gem. More

They helped by accommodating my schedule and then Donna Arifi noticed that my car was not as clean as it should be and she offered to have it washed. That was very helpful and thoughtful. And then when she Arifi noticed that my car was not as clean as it should be and she offered to have it washed. That was very helpful and thoughtful. And then when she saw that I was having trouble with the coffee machine which has nothing to do with empire Cadillac of Long Island City as far as the car goes she offered to have someone try to fix the machine which happened and I fortunately luckily got my coffee thanks to the courteous nature of your staff. Donna Arifi most helpful in this visit. More

Empire Cadillac is an exceptional service center and I would like them to anyone. My vehicle is always serviced to my satisfaction. The advisor Kathy Questel and the service manager Vince Torres are both would like them to anyone. My vehicle is always serviced to my satisfaction. The advisor Kathy Questel and the service manager Vince Torres are both exceptionally competent and I would highly recommend them to anyone. More

This is the best dealership in NYC. My salesperson Jesus Rosa and finance manager Mike and sales manager Niki Mastrandricos were very helpful as will I recommend them. My salesperson Jesus Rosa and finance manager Mike and sales manager Niki Mastrandricos were very helpful as will I recommend them. More

Thank you so much Kathy for your professionalism and excellent customer service. Enjoyed doing business with you. excellent customer service. Enjoyed doing business with you. More

Empire cadillac of Long Island city is the best car service dealer. Last week I went there they serviced my car with in one hour. Great service. All member in Cadillac is awesome. They save my time . I service dealer. Last week I went there they serviced my car with in one hour. Great service. All member in Cadillac is awesome. They save my time . I recommend everyone to go there for good service. More

I have been going to the Empire for the last 7 years on my second car to get serviced. I have been dealing with Kathy Questel most of the time and she is very pleasant.friendly,knowledgable and a pleasure my second car to get serviced. I have been dealing with Kathy Questel most of the time and she is very pleasant.friendly,knowledgable and a pleasure to deal with. More

This is my go to service facility, state of the art brand new complex with a big waiting area, free coffee, entertainment and an amazing team of professionals new complex with a big waiting area, free coffee, entertainment and an amazing team of professionals More

Excellent service and care provided - every time! Each time I deal with Sally and she is fantastic! Each time I deal with Sally and she is fantastic! More

Best service staff. .. Kathy has been servicing my car for years and never misses a beat .. Kathy has been servicing my car for years and never misses a beat More