Empire Cadillac of Long Island City

Good service only from my salesperson Moni, everybody else was pushy and misleading. The finance person Will Alicea, misrepresents everything and later when you call to ask clarification, no answer or no else was pushy and misleading. The finance person Will Alicea, misrepresents everything and later when you call to ask clarification, no answer or no follow through with what he offered to remediate issues. He told me that he sent my cancellation for a RoadVantage service that he misrepresented, a month passed, when I called the service company to find out about my refund, they never received cancellation from the dealer. Nobody takes or returns your calls to even answer a simple question, including management, I sent the manager an email, she never responded or called me. I may have to take them to court. I would not recommend this dealer to anybody, worst car buying experience ever. More

Your service department is the worst service department we have ever dealt with. Providing fake RO numbers, holding a car for more than 15 days, with no claim number on the bad motor, dodging the customer, we have ever dealt with. Providing fake RO numbers, holding a car for more than 15 days, with no claim number on the bad motor, dodging the customer, your service advisor yelling at the customer. Unbelievable. Don't take advantage of people. You guys are scam artists. they sell a $100k+ and the only thing their service department does is hide from their customers and dodge phone calls. More

The courtesy and professionalism is excellent. I am really impressed and ready to introduce my friends to this location I am really impressed and ready to introduce my friends to this location More

Always a great experience at Empire Cadillac. Service Advisor Kathy Questel I’ve known for 20 years - very efficient - got in and out for my NY State inspection in 1 hour - that’s because I do re Service Advisor Kathy Questel I’ve known for 20 years - very efficient - got in and out for my NY State inspection in 1 hour - that’s because I do regular service at the prescribed service intervals. Keep your car in tip top shape with expert mechanics at Empire. More

Noemi worked hard to make the deal happen so we could take the car home. take the car home. More

I just want to thank you so much! Noemí was on point from start to finish!! Made the deal happen. Her honesty and patience with us was why we continued with Cadillac!! Thank you so mu Noemí was on point from start to finish!! Made the deal happen. Her honesty and patience with us was why we continued with Cadillac!! Thank you so much!! Sending everyone her way. More

Courteous excellent service for the car of our dreams! Noemi and Niki made us feel comfortable and treated us royally!.. Noemi and Niki made us feel comfortable and treated us royally!.. More

Thank you for all your professional help Kathy Q . Will see you again for my next service Will see you again for my next service More

Kathy great advisor . Will recommend to other friends and family . Will continue to bring my car Will recommend to other friends and family . Will continue to bring my car More