Empire Cadillac of Long Island City

I’m so happy to be a Cadillac fan and I am happy that Jeff Coyat met me when I drove into your dealership and helped me out Jeff Coyat met me when I drove into your dealership and helped me out More

Edina was the best to deal with! Highly recommend her she accommodates my every request. Highly recommend her she accommodates my every request. More

I recently visited empire Cadillac in Long Island city and was immediately greeted by Edina Music. She was eager to assist me in my difficult journey of choosing a car that not only financially worked for and was immediately greeted by Edina Music. She was eager to assist me in my difficult journey of choosing a car that not only financially worked for me but choosing a car I felt good and reliable about. Edina then referred me to Mike Martindale who further assisted me and made the approval process smooth and swift. I am glad I made the choice to visit this dealership and had the pleasure to work with both Dina and Mike More

Well. This place goes above and beyond to get you in the right vehicle at the right price. My salesperson was Edina. She has both beauty and brains. She l This place goes above and beyond to get you in the right vehicle at the right price. My salesperson was Edina. She has both beauty and brains. She listened to what I wanted and delivered. Everyone was super nice and most importantly very professional. They knew everything about the vehicle and the technology. The first person I spoke with was Tatiana and after that everything went smooth as butter. Please if you need a vehicle come see Edina Music & Mike Martindale. More

This was my second time acquiring a vehicle with Empire Cadillac. Their service is exceptional. This time I was assisted by Mr. Jesus Rosa & Jean James , both gentlemen were very accommodating, profess Cadillac. Their service is exceptional. This time I was assisted by Mr. Jesus Rosa & Jean James , both gentlemen were very accommodating, professional and personable. I highly recommend anyone interested in purchasing or leasing a vehicle, new or pre-owned to visit Empire Cadillac of Long Island City. More

My experience at Empire Cadillac was amazing! Edina Music was my product specialist. She allowed me to go over the different options I wanted. Was able to answer all my questions and concerns. Mi Edina Music was my product specialist. She allowed me to go over the different options I wanted. Was able to answer all my questions and concerns. Mike Martindale the finance director was very professional and knowledgeable. Thank you to the Empire Cadillac Team. More

Dealership is great by all account Every one is and affable. For example while you’re waiting,someone would ask you if There’s something they can do for you Coffee, water anything at all That’s gr affable. For example while you’re waiting,someone would ask you if There’s something they can do for you Coffee, water anything at all That’s great More

Extremely Disappointing Experience My experience at this dealership was frustrating from beginning to end. I had a scheduled appointment to pick up a new Cadillac and was asked to complete all the nece this dealership was frustrating from beginning to end. I had a scheduled appointment to pick up a new Cadillac and was asked to complete all the necessary paperwork in advance. For several days leading up to my visit, I repeatedly requested final pricing details, only to be told each time that the manager would review everything in person. Despite having an appointment, I was left waiting for over four hours, continuously reassured that I was “next” and it would only be “30 more minutes.” After two hours, I asked for the keys to my trade-in vehicle and said I would come back another time. Instead, I was told that since it was the end of the month, they were eager to finalize everything and “get me out of here” in my new car. They insisted that all my paperwork had already been completed, and my insurance updated, yet it still took another two hours from that point just to see a manager. When I was finally seen, the pricing we had initially discussed was supposed to include everything except taxes, the document fee, and the first month’s payment. Instead, they attempted to add a $1,500 destination charge, a fee already included in the vehicle’s MSRP. When I questioned this, I was told I was mistaken and that this charge is added separately on a lease. However, even a quick online search confirmed this tactic, known as “double freight,” is a deceptive and well-documented way to inflate the vehicle’s cost. To make matters worse, they tried to present themselves as doing me a favor by waiving the “admin fee” and only charging a “bank fee,” which are often just different names for essentially the same charge. The entire process felt more like a game of misdirection than a legitimate transaction. What disappointed me most wasn't just the surprise fees, it was the lack of integrity and the complete disregard for my time. From the moment I walked into the moment I left, over nine hours were wasted due to avoidable delays and evasive practices. Bottom line: If you're considering this dealership, proceed with extreme caution. Scrutinize every detail, question every fee, and be prepared to spend your entire day there. Transparency isn't a bonus, it's a basic expectation that this dealership failed to meet. More

Excellent service and professionalism. They fulfill all that I ask for. The explained everything about the vehicle and help with the log ins They fulfill all that I ask for. The explained everything about the vehicle and help with the log ins More