Empire Buick GMC of White Plains - Service Center

The Service staff talk very loudly and it’s disruptive while waiting for car to be serviced. The Service staff can be heard speaking angrily and cursing on the phone. Overall, the process of receiving while waiting for car to be serviced. The Service staff can be heard speaking angrily and cursing on the phone. Overall, the process of receiving service and the quality of customer service has declined over the last 2-3 yrs. More

Brought the car in because water was getting into trunk. I was charged $179.00 for them to tell me it would cost a lot more to fix the problem, I declined the work and NO work was done. $179 for absolutely I was charged $179.00 for them to tell me it would cost a lot more to fix the problem, I declined the work and NO work was done. $179 for absolutely no work. What kind of service is that? More

Everyone was very helpful and accommodating. Although I needed to return more than once, I was seen immediately. And assured that my car was safe to drive. We were taking a car trip, so safety w Although I needed to return more than once, I was seen immediately. And assured that my car was safe to drive. We were taking a car trip, so safety was very important to us. More

Terrible service damaged my new vehicle. Body shop was supposed to fix it and made it worse. Body shop was supposed to fix it and made it worse. More

Ryan Nimmo is a terrific salesman and helped me tremendously in my decision to purchase a new car. tremendously in my decision to purchase a new car. More

My experience this time around with Empire Buick was awful ! Horrible customer service and zero respect for customers time awful ! Horrible customer service and zero respect for customers time More

My car had been jump started due to a dead battery. I drove my car to Buick and they quickly tested and replaced the battery. I went to a restaurant for approx 1 hour, returned to Buick and my car wa I drove my car to Buick and they quickly tested and replaced the battery. I went to a restaurant for approx 1 hour, returned to Buick and my car was ready. The people at the front desk are top notch. More

Always friendly and courteous. Explains everything that’s wrong and gives you options for repairs. Explains everything that’s wrong and gives you options for repairs. More

Customer svs was so amazing they were honest and helpful I am definitely going to tell my friends white Plains customer svs are caring they work with your budget I am definitely going to tell my friends white Plains customer svs are caring they work with your budget More

I was able to make a quick appointment for car inspection. It was done quickly, and Alex was very personable. The gentleman doing the work seem to always do a good job when I go there, I just don’ inspection. It was done quickly, and Alex was very personable. The gentleman doing the work seem to always do a good job when I go there, I just don’t know who they are. Thanks. More