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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.4
202 Reviews
Call Service Center (914) 368-2108

202 Reviews of Empire Buick GMC of White Plains - Service Center

Sort by
August 28, 2024

Professional. Service oriented. Friendly. Trusted. Great! Accommodating. Team work. Listeners. Good mood. Assuring. Dealership personnel good. This survey bad More

by LEEGOLDENHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taj Tulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Muhammad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia, David Silva, Peter Messina
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Aug 30, 2024 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave us this eview! Providing top-notch service is so important to us, and we are glad that our efforts met your satisfaction. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

August 26, 2024

Excellent service as always. Lydia Gutierrez was very informative and helpful while assisting me in my visit. More

by DBENINATI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Report | Print
Aug 30, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your wonderful review! We are glad that Lydia was both helpful and informative during your recent visit. It is our pleasure to serve you and your automotive needs in any way possible. Take care!

August 24, 2024

Brought the car in because water was getting into trunk. I was charged $179.00 for them to tell me it would cost a lot more to fix the problem, I declined the work and NO work was done. $179 for absolutely More

by CARMINE.CASTELLANO
Recommend Dealer
No
Employees Worked With
service dept
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Aug 25, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your time and feedback. Our guests' satisfaction is our utmost priority here at Empire Buick GMC of White Plains, and we are disappointed to hear of your negative experience with our Service Department. We would like the opportunity to learn more about your review. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com at your earliest convenience. Thank you!

August 24, 2024

The Service staff talk very loudly and it’s disruptive while waiting for car to be serviced. The Service staff can be heard speaking angrily and cursing on the phone. Overall, the process of receiving More

by SIMMONS.S35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Aug 25, 2024 -

Empire Buick GMC of White Plains responded

We are disappointed to hear of your negative experience with our Service Department and we do apologize for the lack of customer service. If you would like to discuss further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

August 20, 2024

Everyone was very helpful and accommodating. Although I needed to return more than once, I was seen immediately. And assured that my car was safe to drive. We were taking a car trip, so safety w More

by vromoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic
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Aug 21, 2024 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave us this positive review! Your safety and satisfaction are our utmost priorities, and we are glad that our team got your automotive needs taken care of. Please do not hesitate to give us a call if you ever have any further questions or concerns.

August 18, 2024

Terrible service damaged my new vehicle. Body shop was supposed to fix it and made it worse. More

by JGM0
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
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Aug 25, 2024 -

Empire Buick GMC of White Plains responded

We are so sorry to hear if your experience with us. We would like to discuss your concerns with you. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

August 18, 2024

Ryan Nimmo is a terrific salesman and helped me tremendously in my decision to purchase a new car. More

by HJACKCSW
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Ryan this positive review! We are so glad that he could be of valuable assistance to you with your special purchase. We warmly congratulate you on your new vehicle and we wish you the safest of travels until we meet again!

August 16, 2024

My experience this time around with Empire Buick was awful ! Horrible customer service and zero respect for customers time More

by rich.laskin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Acerbo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Taj Tulloch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Muhammad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your feedback. We do apologize for the lack of customer service. If you would like to discuss further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

August 15, 2024

Always friendly and courteous. Explains everything that’s wrong and gives you options for repairs. More

by LILXMAS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service department
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Aug 16, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! We are glad that our team consistently provides you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

August 15, 2024

My car had been jump started due to a dead battery. I drove my car to Buick and they quickly tested and replaced the battery. I went to a restaurant for approx 1 hour, returned to Buick and my car wa More

by maledizione55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Empire Buick GMC of White Plains responded

Providing impeccable and quality service is so important to us here at Empire Buick GMC of White Plains and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were top notch. We wish you safe travels until we meet again!

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