Empire Buick GMC of White Plains - Service Center

Service. Don’t do it Waited all day for a part to come in was here yesterday paid for part and labor and was told to return this morning at 7:45am for part to be installed Waited all day for a part to come in was here yesterday paid for part and labor and was told to return this morning at 7:45am for part to be installed. Came as scheduled told part was t there and they would call me when it arrives. Called twice to no avail....called after 12. Last call was told at 1:15pm come in so we can put part in. I wonder what would have happened if I didn’t call them. Oh well I guess customers time doesn’t really matter. I learned a valuable lesson today. More

THE ABSOLUTE WORST The worst of the worst ... honestly saying its just BAD would be an understatement... I own six Chevrolet gmc vehicles two of which were purchased jus The worst of the worst ... honestly saying its just BAD would be an understatement... I own six Chevrolet gmc vehicles two of which were purchased just this year a 2016 sierra denali and the newest member a 2017 Yukon Denali which was bought out right ..... considering I just purchased two cars here I figured okay service will be great they know me we have established a rapport. I couldn't be more wrong ... I want to return these cars ... I have always had Mercedes and should have stuck with them because there service is fantastic ... here's what happened to me .... brought my sierra Denali pick up in because water was leaking inside cab, we smelled antifreeze, and the passenger rear shock was blown ... no we have operated a successful aaa station of our own for 35 years so we know a blown shock when we see one... brought into dealer they fixed seal around antenna for water leak apparently couldn't find any antifreeze leaking oh and I'm crazy cause the shock is fine according to josh the service manager who I cannot believe is still employed.... wasn't going to argue the point ill change it myself ... go pick up truck truck has damage on the driver side door .... truck was dropped off and every mark was noted by service advisor ,,, the truck is in mint condition so my husband noticed the marks on the door right away... the service manager told my husband don't get angry were very sorry I will call you Monday to schedule repair for the door ... Monday came and went JOSH is obviously too busy for customer I called twice no john no return phone call called jerry cox the manager who said he would talk to josh ... get a call Wednesday that I need to again come to the dealer to show josh the damage .. WHERE THE xxxx WAS JOSH ON FRIDAY WHEN I PICKED THE CAR UP .. COMPLETE xx.. brought the truck he comes outside with a smirk and says oh we allegedly did this ... I mean just rude and overall gross behavior .... tells me when do you want to come in Tuesday 7:30 am great see you then get an email verifying apt I did so .. my husband goes there this morning service advisor fills out all paperwork and is about to put my husband in a loaner when JOSH comes out and says no paint guy doesn't come in until Thursday you cant have a loaner until then ... then he told my husband I made a mistake and the apt wasn't for today when I have proof .... MY HUSBAND WAS LATE TO WORK AND WE HAVE MADE YET A THIRD TRIP TO THE DEALER FOR NO REASON .. I HATE THIS PLACE ... NO ONE RETURNS PHONE CALLS NOT EVEN TO GMC HEADQUARTERS WHERE I FILED A COMPLAINT ... DO YOURSELF A FAVOR DO NOT BUY A CAR HERE AND DEFINATELY DONT SERVICE YOUR CAR HERE More

Worst Service Experience EVER! I made an appointment to have an airbag recall fixed and arrived to find they had no record of my appointment. They were rude (actually, nasty) and un I made an appointment to have an airbag recall fixed and arrived to find they had no record of my appointment. They were rude (actually, nasty) and unaccommodating, despite it being their error. They begrudgingly took the car, refused to look at a few other small issues and took double the time I was promised when I made the appointment. Horrific, nasty and to be avoided at all costs. More

Avoid this place's service center. The sales tactics that are employed are downright unethical and unprofessional. Save time, money and aggravation and go somewhere else. are employed are downright unethical and unprofessional. Save time, money and aggravation and go somewhere else. More

Poor quality service work, deceptive sales tactics, and lack of ethics make this place undeserving of any stars, if that were an option. If you are looking for an honest quote on auto work to be done, this lack of ethics make this place undeserving of any stars, if that were an option. If you are looking for an honest quote on auto work to be done, this is not the place. Unless your vehicle is still covered by warranty, avoid White Plains GMC- they will definitely try to rip you off, particularly if they think you do not know anything about cars. Save the time and hassle, and take your vehicle elsewhere for service. More