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Empire Buick GMC of White Plains - Service Center
White Plains, NY
238 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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238 Reviews of Empire Buick GMC of White Plains - Service Center
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November 10, 2021
Kimberly at the front desk was outstanding! My first visit there and she helped me through the process. The service is thorough and professional! What a tremendous difference from the dealer I used to visit there and she helped me through the process. The service is thorough and professional! What a tremendous difference from the dealer I used to go to in Stamford, CT. More
by Andreamp206
Employees Worked With
Kimberly
September 22, 2021
Accommodating. Very helpful. Pleasant service. Danielle haloed me set up my mybuickrewards.com account. The technician was very pleasant and friendly, although I don’t know his name. I think he was from Ja haloed me set up my mybuickrewards.com account. The technician was very pleasant and friendly, although I don’t know his name. I think he was from Jamaica. Lovely man. More
by appreciativecustomer
Employees Worked With
Danielle and Diego
September 04, 2021
Brandon Pares’ personality/customer service has made this experience of buying my first car easy and comfortable. I would recommend him for everybody. Thank you so much! experience of buying my first car easy and comfortable. I would recommend him for everybody. Thank you so much! More
by MAlston91
Employees Worked With
Brandon Pares
August 24, 2021
The woman at the front desk, not sure of her name, was very pleasant and helpful. The oil change was done quickly and the waiting area was nice. The reason for the 4 stars and not 5 is because I was told very pleasant and helpful. The oil change was done quickly and the waiting area was nice. The reason for the 4 stars and not 5 is because I was told at check out that I would be charged a 3% fee for using a credit card. This was not disclosed in any of the Several Emails I received confirming the appointment. I would think about going elsewhere due to this policy. More
by Fitz
Employees Worked With
Female service employee
August 18, 2021
Excellent customer service. Had a concern about my vehicle. Called Empire service department. Made an impromtu appointment and they handled my issue expediently. vehicle. Called Empire service department. Made an impromtu appointment and they handled my issue expediently. More
by Rctrek134
Employees Worked With
Kimberly Barrows- Service
August 10, 2021
I'm on my third vehicle from this dealership and Robert has been sales rep each time. The leasing process is stress-free thanks to a no-pressure sales staff. I travel to White Plains for service instead of has been sales rep each time. The leasing process is stress-free thanks to a no-pressure sales staff. I travel to White Plains for service instead of using my local dealership because of the superior customer service I receive in WP. The service dept. staff, especially Lydia, is always friendly and accommodating. I won't go anywhere else. More
by mgiacoppi
