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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.4
210 Reviews

210 Reviews of Empire Buick GMC of White Plains - Service Center

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April 01, 2020

Every single time I walked in there I was very comfortable and happy. They were polite without being overwhelming. I ended up working with this man named Willie. He’s now retired but I have to say More

by John
Recommend Dealer
Yes
Employees Worked With
Willie, Benny, Lydia
Apr 02, 2020 -

Empire Buick GMC of White Plains responded

Hi John - Thank you so much for being such a great White Plains Buick GMC customer! We are thrilled that you've had positive experiences with both our sales and service teams. It really means a lot that you would take the time to commend Willie, Benny, and Lydia. We look forward to working together for years to come.

July 16, 2019

This dealership lies to customers DO NOT GO TO THIS DEALERSHIP TO BUY A CAR OR REPAIR ONE! I recently brought my car to the dealer to to have it repaired! They told me I needed a radia More

by Cgreview25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Shwank (manger), Diego Montesdeoca (service advisor), Benny Sosa (service advisor), and Nelson Badillo (sales manager), White Plains Buick GMC
July 04, 2019

Rude, terrible experience We have a leased vehicle which is less than a year old and when we informed WPBGMC that we had a problem, we found them to be unhelpful and rude (some More

by BuickLemon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
White Plains Buick GMC
March 29, 2019

Service: Oil Change Thank you to GMC and big thanks to Benny S. for assisting in getting me a complimentary oil change and a FREE car wash. Customer service is always gre More

by BornMaven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
White Plains Buick GMC
Mar 29, 2019 -

Empire Buick GMC of White Plains responded

I'm so happy to see your fantastic review. Thanks so much for choosing White Plains Buick GMC and have a great weekend!

January 15, 2019

Service. Don’t do it Waited all day for a part to come in was here yesterday paid for part and labor and was told to return this morning at 7:45am for part to be installed More

by Pauladowling
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
White Plains Buick GMC
June 02, 2018

Lease Return Again, this dealership let us down. Car is at lease maturity. Spoke to GM finance and was told just to bring the car back to the original dealer. M More

by Emiller037
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor
Jun 05, 2018 -

Empire Buick GMC of White Plains responded

Unfortunately, it seems as though there was a miscommunication. Our lot space is extremely limited, so we cannot accept all vehicles that come in. Even our employees park at a remote location. We are sorry that we were unable to assist you and we hope you will consider us again in the future.

February 01, 2017

THE ABSOLUTE WORST The worst of the worst ... honestly saying its just BAD would be an understatement... I own six Chevrolet gmc vehicles two of which were purchased jus More

by SARAH K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JOSH
November 12, 2016

Worst Service Experience EVER! I made an appointment to have an airbag recall fixed and arrived to find they had no record of my appointment. They were rude (actually, nasty) and un More

by alliinny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua Walcott
January 07, 2013

Avoid this place's service center. The sales tactics that are employed are downright unethical and unprofessional. Save time, money and aggravation and go somewhere else. More

by MikeS_975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service dpt
December 31, 2011

Poor quality service work, deceptive sales tactics, and lack of ethics make this place undeserving of any stars, if that were an option. If you are looking for an honest quote on auto work to be done, this More

by jan65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service department
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