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Empire Buick GMC of White Plains - Service Center
White Plains, NY
238 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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238 Reviews of Empire Buick GMC of White Plains - Service Center
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January 05, 2023
Lydia Gutierrez is the reason I continue taking both my vehicles for all my maintenance and service needs to GMC. She is an absolute joy to work with and always goes above and beyond to ensure satisfaction vehicles for all my maintenance and service needs to GMC. She is an absolute joy to work with and always goes above and beyond to ensure satisfaction at every level. She takes great pride in her role and is an asset that deserves to be praised and given a raise for how much she does for the dealership and customers. More
by Maria A.
Employees Worked With
Lydia Rodriguez
December 21, 2022
Service advisor Lydia was professional and explained services needed and listened to any concern I had services needed and listened to any concern I had More
by Tomvita
Employees Worked With
October 10, 2022
Easy to make appointment however upon arriving, I had to wait almost 15 minutes to speak to a service coordinator. The car was in for an oil change and tire rotation. I waited for the service and was told a wait almost 15 minutes to speak to a service coordinator. The car was in for an oil change and tire rotation. I waited for the service and was told an hour. It was ready after an hour and 45 minutes which in my estimation was long. The dealership was clean and comfortable. More
by Laurelei56
Employees Worked With
Not sure of the name
August 23, 2022
First time at White Plains dealer for service and I was extremely satisfied when I left. Easily made a service appointment the night before via website and was at the dealership for less than 2 hrs while I extremely satisfied when I left. Easily made a service appointment the night before via website and was at the dealership for less than 2 hrs while I had a front grill replaced. All staff I interacted with were very nice including salesman in the show room, very nice waiting area with decent basic amenities. David satana at the service deskI’ll be back! David Santana at the service desk was a pleasure to work with. Tech, Edwin did a great job! More
by anthony.nisi18
Employees Worked With
Service coordinator David Santana & tech, Edwin were fantastic
August 16, 2022
I have been a customer with Empire Buick of White Plains for five years (Sales and Service of two consecutive Encores). The service team consistently provided fast, professional, and courteous service. Of w for five years (Sales and Service of two consecutive Encores). The service team consistently provided fast, professional, and courteous service. Of worth noting for service excellence is Lydia the Service Rep. More
by fgibrahim1
Employees Worked With
Lydia
August 15, 2022
Very polite, very nice people. Disappointment — what happened to the advertised free car wash? Dashboard reports both sets of tires at different PSI. Is that the sensor, or Disappointment — what happened to the advertised free car wash? Dashboard reports both sets of tires at different PSI. Is that the sensor, or the tires? My computer wouldn't let me in to your other survey. Thanks for a good job. More
by Estelle_camera
Employees Worked With
David Silva
July 22, 2022
Excellent Service. Explain everything. Completed faster than expected. Lydia is veteran service representative who is excellent. Explain everything. Completed faster than expected. Lydia is veteran service representative who is excellent. More
by starquest02
Employees Worked With
Lydia
