Empire Buick GMC of White Plains - Service Center

Excellent customer service. Had a concern about my vehicle. Called Empire service department. Made an impromtu appointment and they handled my issue expediently. vehicle. Called Empire service department. Made an impromtu appointment and they handled my issue expediently. More

I'm on my third vehicle from this dealership and Robert has been sales rep each time. The leasing process is stress-free thanks to a no-pressure sales staff. I travel to White Plains for service instead of has been sales rep each time. The leasing process is stress-free thanks to a no-pressure sales staff. I travel to White Plains for service instead of using my local dealership because of the superior customer service I receive in WP. The service dept. staff, especially Lydia, is always friendly and accommodating. I won't go anywhere else. More

Lydia is a star.. knowledgeable , no BS and honest.. need I say more? Always cheerful I say more? Always cheerful More

Always courteous, always professional. Maintenance and repairs done in a timely manner. Scheduling never a problem. Needed help with a service contract, and Lydia got things squared away for me. Very happ repairs done in a timely manner. Scheduling never a problem. Needed help with a service contract, and Lydia got things squared away for me. Very happy with the dealership. More

The service visit was fast and easy. I dropped the car off and they were done in an hour. Tires rotated and oil change completed. off and they were done in an hour. Tires rotated and oil change completed. More

The service was good but I was disappointed to hear that you no longer accepted checks and charged a 3% fee for credit cards. As a long time customer, I find this unacceptable especially since no warning wa you no longer accepted checks and charged a 3% fee for credit cards. As a long time customer, I find this unacceptable especially since no warning was ever sent out in any of your emails. More

I called in first thing in the morning and explain that I had an issue with my car. The representative scheduled me within the hour to come in, and replaced the part within 30 minutes!!! I was carry grateful had an issue with my car. The representative scheduled me within the hour to come in, and replaced the part within 30 minutes!!! I was carry grateful for their accommodating attitudes and quick response. Fantastic More

Do not use the service dept there. No prices are posted, and they are a rip-off! Told the price next door was about the same, yet it was $20 less! Can't make it up! and they are a rip-off! Told the price next door was about the same, yet it was $20 less! Can't make it up! More

Dropped off my new GMC for a body work estimate. A few small dings. Turns out they use a body shop in the Bronx. Car smelled of McDonalds with french fries left on the floor and was returned with radio st small dings. Turns out they use a body shop in the Bronx. Car smelled of McDonalds with french fries left on the floor and was returned with radio station blasting rap music. Stay clear of this place. I now purchase from a great dealership on Long Island. Stay clear. More

We were having some problems with our vehicle and our service advisor- B. Sosa, went above and beyond to ensure we were well taken care of. He communicated well and provided descriptive details on the is service advisor- B. Sosa, went above and beyond to ensure we were well taken care of. He communicated well and provided descriptive details on the issues we had with our car and the appropriate steps to take moving forward. We will continue our relationship with this dealership and Mr. Sosa. More