Empire Buick GMC of White Plains - Service Center

When I called and told them about my battery I was told it was covered under my extended warranty. When I got to the dealership I was then told that I had to pay the battery wasn’t covered. They wanted to it was covered under my extended warranty. When I got to the dealership I was then told that I had to pay the battery wasn’t covered. They wanted to charge me $800. After some argument I had to pay $461.00. I am not happy with this dealership or service department. More

Lydia was terrific. Always checking in. Unfortunately they lost my wheel lug key. Nn ww Always checking in. Unfortunately they lost my wheel lug key. Nn ww More

Almost a 3 hr wait, for oil chg & rotate tires. didn't remove plastic from seat or paper mat from the floor. didn't remove plastic from seat or paper mat from the floor. More

It was a really expedient and comfortable experience as I quickly was received and taken care of! quickly was received and taken care of! More

The service manager Stephen, really stepped up and took care of my situation and I really appreciate it. He is an excellent manager and a very nice and pite individual. I appreciate not only the great s care of my situation and I really appreciate it. He is an excellent manager and a very nice and pite individual. I appreciate not only the great service I received but the follow through and follow up that he gave me More

why wasn't i notified of a recall so it could have been taken care of on this visit taken care of on this visit More

Stephan and Juan Carlos are Awesome! ! The both were attentive to my concerns, they explained the repairs and ensured I felt comfortable. Thank you both for your time and care with the en ! The both were attentive to my concerns, they explained the repairs and ensured I felt comfortable. Thank you both for your time and care with the entire repair process on my truck! More

Fueron muy amables y eficientes en su trabajo desde que llegué me recibieron muy cordial y la atención fue excelente por decisión propia me quedé a esperar y en la sala de espera contaban con un excelente llegué me recibieron muy cordial y la atención fue excelente por decisión propia me quedé a esperar y en la sala de espera contaban con un excelente café y aperitivos muchas gracias More

Staff was knowledgeable and friendly. The followed spam is overwhelming. 15 Word Minimum to you. The followed spam is overwhelming. 15 Word Minimum to you. More

They are responsive to my needs and understanding of my concerns. They make me feel like they care about me and my car. concerns. They make me feel like they care about me and my car. More