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Empire Buick GMC of White Plains - Service Center
White Plains, NY
238 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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238 Reviews of Empire Buick GMC of White Plains - Service Center
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January 05, 2025
When I get there for my appointment, they told me that everyone was at lunch and that I had to wait more than two hours. Why do they make appointments during lunch hours? And for an oil change, I waited m everyone was at lunch and that I had to wait more than two hours. Why do they make appointments during lunch hours? And for an oil change, I waited more than 3 hours there and there were only 2 people waiting for our cars. More
by sergiodsusano
Verified CustomerEmployees Worked With
Castro
January 04, 2025
The sales experience was caring and efficient. I am pleased with the result. Looking forward to future business with Empire Buick. I am pleased with the result. Looking forward to future business with Empire Buick. More
by Coylelifecoaching
January 04, 2025
They treat you well before you buy car. After, to get Car serviced, it’s a nightmare. I had a recall on my GMC , brought it back 2 times and after they have the car all day, it’s not fixe After, to get Car serviced, it’s a nightmare. I had a recall on my GMC , brought it back 2 times and after they have the car all day, it’s not fixed cause they realized they don’t have the parts. More
by CONCERTO711
Employees Worked With
I don’t know the names
December 30, 2024
The appointment was easy to schedule and the car was brought in by Lydia Gutierrez and was ready earlier then expected, Thank you, it is always a pleasure to deal with Lydia. brought in by Lydia Gutierrez and was ready earlier then expected, Thank you, it is always a pleasure to deal with Lydia. More
by JQOSSLAW
Employees Worked With
Service Department: Lydia Gutierrez
December 28, 2024
Staff was very friendly and job appears to be done correctly… took longer than I thought though for oil change… they were busy, but still would’ve liked a little more communication of estimated time o correctly… took longer than I thought though for oil change… they were busy, but still would’ve liked a little more communication of estimated time of completion. Otherwise I had a good experience. More
by SKSIMMONS2002
Employees Worked With
Not sure of persons names
December 28, 2024
This dealership is awful. I purchased the vehicle over a month ago and have already had it serviced twice and they currently have my vehicle with no updates. I wish I can just I purchased the vehicle over a month ago and have already had it serviced twice and they currently have my vehicle with no updates. I wish I can just get my money back and go somewhere else. Biggest mistake was coming here to purchase a car. BUYER Beware! More
by MARIAGARCIA1129
Employees Worked With
Dennis
December 22, 2024
Very helpful and very professional took care of my needs right away Answered all my questions right away Answered all my questions More
by wgtierney
