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Empire Buick GMC of White Plains - Service Center
White Plains, NY
202 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
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202 Reviews of Empire Buick GMC of White Plains - Service Center
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September 04, 2021
Brandon Pares’ personality/customer service has made this experience of buying my first car easy and comfortable. I would recommend him for everybody. Thank you so much! experience of buying my first car easy and comfortable. I would recommend him for everybody. Thank you so much! More
by MAlston91
Employees Worked With
Brandon Pares
August 24, 2021
The woman at the front desk, not sure of her name, was very pleasant and helpful. The oil change was done quickly and the waiting area was nice. The reason for the 4 stars and not 5 is because I was told very pleasant and helpful. The oil change was done quickly and the waiting area was nice. The reason for the 4 stars and not 5 is because I was told at check out that I would be charged a 3% fee for using a credit card. This was not disclosed in any of the Several Emails I received confirming the appointment. I would think about going elsewhere due to this policy. More
by Fitz
Employees Worked With
Female service employee
August 18, 2021
Excellent customer service. Had a concern about my vehicle. Called Empire service department. Made an impromtu appointment and they handled my issue expediently. vehicle. Called Empire service department. Made an impromtu appointment and they handled my issue expediently. More
by Rctrek134
Employees Worked With
Kimberly Barrows- Service
August 10, 2021
I'm on my third vehicle from this dealership and Robert has been sales rep each time. The leasing process is stress-free thanks to a no-pressure sales staff. I travel to White Plains for service instead of has been sales rep each time. The leasing process is stress-free thanks to a no-pressure sales staff. I travel to White Plains for service instead of using my local dealership because of the superior customer service I receive in WP. The service dept. staff, especially Lydia, is always friendly and accommodating. I won't go anywhere else. More
by mgiacoppi
August 09, 2021
Lydia is a star.. knowledgeable , no BS and honest.. need I say more? Always cheerful I say more? Always cheerful More
by Lfleischm9
June 29, 2021
Always courteous, always professional. Maintenance and repairs done in a timely manner. Scheduling never a problem. Needed help with a service contract, and Lydia got things squared away for me. Very happ repairs done in a timely manner. Scheduling never a problem. Needed help with a service contract, and Lydia got things squared away for me. Very happy with the dealership. More
by BigBette
Employees Worked With
LYDIA in repairs
May 10, 2021
The service visit was fast and easy. I dropped the car off and they were done in an hour. Tires rotated and oil change completed. off and they were done in an hour. Tires rotated and oil change completed. More
by frankjr
Employees Worked With
April 16, 2021
The service was good but I was disappointed to hear that you no longer accepted checks and charged a 3% fee for credit cards. As a long time customer, I find this unacceptable especially since no warning wa you no longer accepted checks and charged a 3% fee for credit cards. As a long time customer, I find this unacceptable especially since no warning was ever sent out in any of your emails. More
by bas390
Employees Worked With
Benny
March 18, 2021
I called in first thing in the morning and explain that I had an issue with my car. The representative scheduled me within the hour to come in, and replaced the part within 30 minutes!!! I was carry grateful had an issue with my car. The representative scheduled me within the hour to come in, and replaced the part within 30 minutes!!! I was carry grateful for their accommodating attitudes and quick response. Fantastic More
by StaceyCai
Employees Worked With
I’m not sure of his name-front desk-service
March 16, 2021
Do not use the service dept there. No prices are posted, and they are a rip-off! Told the price next door was about the same, yet it was $20 less! Can't make it up! and they are a rip-off! Told the price next door was about the same, yet it was $20 less! Can't make it up! More
by Lou
Employees Worked With
Service Dept.
