Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Empire Buick GMC of White Plains - Service Center
White Plains, NY
202 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
202 Reviews of Empire Buick GMC of White Plains - Service Center
Sort by
January 30, 2023
As a first time customer at this dealership I was welcomed like David Santana knew me already. The maintenance was done on time. They offered me a shuttle to home and picked me up back, so I did not welcomed like David Santana knew me already. The maintenance was done on time. They offered me a shuttle to home and picked me up back, so I did not have to wait for too long. So the all experience was really good. I would definitely recommend this dealership. More
by laurent.grob
Employees Worked With
David Santana
January 28, 2023
Clear and detailed communication. Prompt service. Easy to approach. From walking into the service department to driving from the lot it was a pleasant experience. Prompt service. Easy to approach. From walking into the service department to driving from the lot it was a pleasant experience. More
by wmg1
Employees Worked With
Lydia Gutierrez
January 13, 2023
Very accommodating. Very pleasant experience. Kind staff and expedient service. No gimmicks. 5 star service. Very pleasant experience. Kind staff and expedient service. No gimmicks. 5 star service. More
by streetdoc189
January 13, 2023
Very upset that I have not received my chip as I was promised with the purchase of my vehicle promised with the purchase of my vehicle More
by Anthony Morando
January 05, 2023
Lydia Gutierrez is the reason I continue taking both my vehicles for all my maintenance and service needs to GMC. She is an absolute joy to work with and always goes above and beyond to ensure satisfaction vehicles for all my maintenance and service needs to GMC. She is an absolute joy to work with and always goes above and beyond to ensure satisfaction at every level. She takes great pride in her role and is an asset that deserves to be praised and given a raise for how much she does for the dealership and customers. More
by Maria A.
Employees Worked With
Lydia Rodriguez
December 21, 2022
Service advisor Lydia was professional and explained services needed and listened to any concern I had services needed and listened to any concern I had More
by Tomvita
Employees Worked With
October 10, 2022
Easy to make appointment however upon arriving, I had to wait almost 15 minutes to speak to a service coordinator. The car was in for an oil change and tire rotation. I waited for the service and was told a wait almost 15 minutes to speak to a service coordinator. The car was in for an oil change and tire rotation. I waited for the service and was told an hour. It was ready after an hour and 45 minutes which in my estimation was long. The dealership was clean and comfortable. More
by Laurelei56
Employees Worked With
Not sure of the name
August 23, 2022
First time at White Plains dealer for service and I was extremely satisfied when I left. Easily made a service appointment the night before via website and was at the dealership for less than 2 hrs while I extremely satisfied when I left. Easily made a service appointment the night before via website and was at the dealership for less than 2 hrs while I had a front grill replaced. All staff I interacted with were very nice including salesman in the show room, very nice waiting area with decent basic amenities. David satana at the service deskI’ll be back! David Santana at the service desk was a pleasure to work with. Tech, Edwin did a great job! More
by anthony.nisi18
Employees Worked With
Service coordinator David Santana & tech, Edwin were fantastic
