Empire Buick GMC of White Plains - Service Center

Empire Buick GMC of White Plains has been my dealership for many years. Robert Acerbo, my sales representative has been very helpful and professional. Lydia Gutierrez my service advisor is always helpful for many years. Robert Acerbo, my sales representative has been very helpful and professional. Lydia Gutierrez my service advisor is always helpful and very knowledgeable. Together they make a good team at Empire Buick GMC. I intend to continue my relationship with Empire Buick GMC for years to come. More

Awesome customer service, very friendly, and the techs are very knowledgeable. The guys in the parts department went above and beyond to help me with my issues, thank you guys. are very knowledgeable. The guys in the parts department went above and beyond to help me with my issues, thank you guys. More

This is my second lease of a terrain. Came in for service, ms. LYDIA GUTIERREZ was more then helpful. She is a delight. Came in for service, ms. LYDIA GUTIERREZ was more then helpful. She is a delight. More

When I come in for service, it is always a pleasurable experience. The waiting room is wonderful. experience. The waiting room is wonderful. More

Pablo Freyrs checked me in. He was polite, no waiting and I was out of there in a short amount of time. I was also able to use my reward points which paid for 95% of my bill. He was polite, no waiting and I was out of there in a short amount of time. I was also able to use my reward points which paid for 95% of my bill. More

Always a great experience from sales to service people. Was in an out and all was explained. Was in an out and all was explained. More

I had a tune up on 2/23/2023. Make the appointment was fast and easy. The wait for my vehicle took less time than I was told it would take. The waiting was was very comfortable Make the appointment was fast and easy. The wait for my vehicle took less time than I was told it would take. The waiting was was very comfortable. Thank you!! More

My problem with my car went back months ago when I brought it in and showed it to my service writer who is Lydia Gutierrez add empire of White Plains, she took charge of the situation and stayed with brought it in and showed it to my service writer who is Lydia Gutierrez add empire of White Plains, she took charge of the situation and stayed with the problem until the parts came in that she had ordered for me. Let me know when it was. in made my appointment for this service, and provided me with a loaner while the work was getting done, I call her my go to person when I have a problem, if she is not there that day, I will wait until she returns. More

As a first time customer at this dealership I was welcomed like David Santana knew me already. The maintenance was done on time. They offered me a shuttle to home and picked me up back, so I did not welcomed like David Santana knew me already. The maintenance was done on time. They offered me a shuttle to home and picked me up back, so I did not have to wait for too long. So the all experience was really good. I would definitely recommend this dealership. More

Clear and detailed communication. Prompt service. Easy to approach. From walking into the service department to driving from the lot it was a pleasant experience. Prompt service. Easy to approach. From walking into the service department to driving from the lot it was a pleasant experience. More