Empire Buick GMC of White Plains - Service Center

Lydia was as ever great with service, she carefully listened to my needs and made sure to let the service techs know.they got me out in no time!!! listened to my needs and made sure to let the service techs know.they got me out in no time!!! More

We have been loyal customers with Empire Buick GMC for a very long time, even when it was still handling our former Saturn cars. In terms of sales, we have been working with Robert Acerbo with perhaps 3 or very long time, even when it was still handling our former Saturn cars. In terms of sales, we have been working with Robert Acerbo with perhaps 3 or 4 leased cars and most recently when we bought the 2019 Envision we had been leasing. We trust him implicitly. In the service department we have been assisted by Lydia Gutierrez throughout these many years. She has always been insightful, diligent, efficient , responsive and helpful. In particular, what we particularly value is that she knows my husband Chris Wynne and myself quite well. She has always been our go-to person; when we call the service department for an appointment or a follow up concern or question, we always ask for Lydia. After purchasing 4 new tires last week, Chris noticed aa notice on the dashboard about one of the tires with low pressure. Lydia had us come in early the next morning (when we were available) to have the service technicians take a look. As usual, we came away feeling quite satisfied with how the situation was rectified. Lydia Gutierrez and Robert Acerbo are two people you should be proud to have as part of your team! Robert Sammon and Christopher Wynne More

I dealt with Edwin Garcia from beginning to end over a two day period and the results were positive. Thank you. two day period and the results were positive. Thank you. More

I am responding to my experience with the service department in particular David Santana. He was courteous and very professional and answered any questions I had I was in and out in a little over an department in particular David Santana. He was courteous and very professional and answered any questions I had I was in and out in a little over an hour which is by far the fastest time it has taken me to have my car serviced I was very pleased and grateful he made sure I had a pleasant experience which I appreciate More

Empire Buick GMC of White Plains has been my dealership for many years. Robert Acerbo, my sales representative has been very helpful and professional. Lydia Gutierrez my service advisor is always helpful for many years. Robert Acerbo, my sales representative has been very helpful and professional. Lydia Gutierrez my service advisor is always helpful and very knowledgeable. Together they make a good team at Empire Buick GMC. I intend to continue my relationship with Empire Buick GMC for years to come. More

Awesome customer service, very friendly, and the techs are very knowledgeable. The guys in the parts department went above and beyond to help me with my issues, thank you guys. are very knowledgeable. The guys in the parts department went above and beyond to help me with my issues, thank you guys. More

This is my second lease of a terrain. Came in for service, ms. LYDIA GUTIERREZ was more then helpful. She is a delight. Came in for service, ms. LYDIA GUTIERREZ was more then helpful. She is a delight. More

When I come in for service, it is always a pleasurable experience. The waiting room is wonderful. experience. The waiting room is wonderful. More

Pablo Freyrs checked me in. He was polite, no waiting and I was out of there in a short amount of time. I was also able to use my reward points which paid for 95% of my bill. He was polite, no waiting and I was out of there in a short amount of time. I was also able to use my reward points which paid for 95% of my bill. More

Always a great experience from sales to service people. Was in an out and all was explained. Was in an out and all was explained. More