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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.4
207 Reviews

207 Reviews of Empire Buick GMC of White Plains - Service Center

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May 10, 2024

Lydia at customer service does a great job. Explains everything and keeps you informed. Service was quick and professional. More

by jwperillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia customer service- 5 Stars
May 10, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! We are happy to hear that Lydia took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 09, 2024

They are cooperative in scheduling. They explain any problems that may arise. Generally, all work is completed in a timely fashion. More

by LEONTAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia
May 09, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 04, 2024

Took car right away and serviced at a reasonable time to complete oil change car left clean More

by TONY@WESTCHESTERFIREPLACE.COM
Workmanship
Recommend Dealer
Yes
Employees Worked With
Lydia
May 07, 2024 -

Empire Buick GMC of White Plains responded

Tony, Providing quality and efficient service is so important to us here at Empire Buick GMC of White Plains and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they got your car finished at a reasonable time. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

April 11, 2024

Lydia Gutierrez was very helpful and efficient with doing her job. We have using this dealership for many years and have been very satisfied with their service. More

by pmtddm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Apr 11, 2024 -

Empire Buick GMC of White Plains responded

We are grateful for you leaving Lydia this exceptional review! We are thrilled to hear that Lydia took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she was very helpful. Please drive safely and do not hesitate to let us know how we may be of further service to you.

February 14, 2024

Professional, hospitable excellent. Everything about GMC in White Plains this excellent their service manager Lydia. My sales rep Robert Acerbo. Both aretrue professionals Both are ver More

by Dansley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia service
Feb 14, 2024 -

Empire Buick GMC of White Plains responded

Dansley, Providing quality and efficient service is so important to us here at Empire Buick GMC of White Plains and we are glad that Lydia's and Robert's efforts could meet your satisfaction! We are thrilled to know that they were professional and very nice. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

January 23, 2024

Lydia Gutierrez is the best customer service representative in the land of automobiles. Her great knowledge of what a car requirements and needs are - helped us to determine what action was requ More

by fwforrest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Jan 23, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this amazing review! She will be honored to hear of your very kind words and to know how confident you are in her efforts. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that she and the team may help you with.

January 16, 2024

The service representative Lydia Gutierrez was excellent - 100% - However I think the service was overpriced - and particularly the parts costs involved - something that could make me consider going somew More

by Hershmanlawfirm
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Jan 18, 2024 -

Empire Buick GMC of White Plains responded

We appreciate your feedback and thank you for acknowledging the excellent service provided by Lydia Gutierrez. Your concerns about the pricing, especially the parts costs, are important to us. We understand the impact pricing has on our customers' satisfaction, and we apologize for any inconvenience you may have experienced. Thank you for choosing our services, and we look forward to the opportunity to better serve you in the future.

December 15, 2023

I delt with Lydia Gutierrez, she was very knowledgeable and helpful, she is definitely an asset to this company. I am not just saying that, I’ve dealt with many service writers and other dealerships, and More

by nicmar562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott McCaffrey, Jessica Tresselt, Robert Horton
Dec 15, 2023 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave Lydia this excellent review! We are so glad that she took great care of you. She definitely is an asset to our team, and she will be honored to hear of your very kind words. We hope that you continue to choose us for all of your future automotive needs!

December 12, 2023

Lydia Gutierrez was courtesy, friendly and helpful. It was a pleasure dealing with her yesterday More

by montaturo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Dec 13, 2023 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this wonderful review! She will be proud to have earned your kind words, and we look forward to the opportunity to serve you again.

November 27, 2023

Lydia Gutierrez is an excellent Service coordinator who has handled my car needs since it was purchased in 2017. She is exceptional… extremely knowledgeable, reliable, dedicated and talented. You are lu More

by Jmrose5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez, David Silva, Robert Horton
Nov 28, 2023 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this amazing review! We are so glad that she consistently provides you with top-notch service. She definitely is an asset to our team, and she will be honored to hear of your kind words. We look forward to continue providing you with our best care in your visits to come!

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