Empire Buick GMC of White Plains - Service Center
White Plains, NY
210 Reviews of Empire Buick GMC of White Plains - Service Center
Subject: Unsatisfactory Service Experience with My 2021 GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I am not satisfied with the service provided for my 2021 GMC Acadia. I recently visited the dealership to perform regular maintenance on my vehicle and address a major concern. Two days prior, my Acadia displayed a "Service Power Steering" message and lost steering wheel power. Additionally, after turning off the engine, the cooling fan continued running as if the car was overheating. I met with Advisor Alejandro, who was very professional and polite. After a GMC Service Technician checked the vehicle, I was informed that, since the code was not displaying at the moment, there was nothing they could do. I was advised to wait for the message to appear again and bring the car back to the dealership immediately. During my discussion with Alejandro, he mentioned that this issue is related to the vehicle's thermostat, which is known to affect the 2017 to 2023 Acadia models. He informed me that both GMC and the dealership are aware of this problem. It is unacceptable that the dealership is aware of this known issue but will not address it until the vehicle breaks down or the warranty expires. This not only puts me at risk of an unexpected breakdown but also requires me to take additional time off work to resolve the problem whenever it reoccurs. I urge you to take immediate action to address this issue and ensure that my vehicle is properly serviced. I expect a prompt resolution to this matter and look forward to hearing from you soon. Sincerely, Efrain Cedeno Santana More
They did a great job servicing my vehicle. I only wished they had more courtesy vehicle available for me. There were none available during my service. I only wished they had more courtesy vehicle available for me. There were none available during my service. More
Scheduled for an oil change on Saturday, May 18th. I went in, Alex took care of me right away and made sure I was okay every step of the way. Great customer service. I went in, Alex took care of me right away and made sure I was okay every step of the way. Great customer service. More
I truly appreciate when the service department is very helpful with a potentially costly repair. They share the best options and prepare you either way. Thank goodness we checked to see if my vehicle was helpful with a potentially costly repair. They share the best options and prepare you either way. Thank goodness we checked to see if my vehicle was covered with the warranty for a specific job. Lydia said to wait and see if it's covered or not and we can go from there. I was so grateful for her expertise. I never feel obligated to do things immediately and they continue to give me options. More
Alex at the front desk took care of me. He was professional, knowledgeable and helpful. An excellent representative of Buick. He was professional, knowledgeable and helpful. An excellent representative of Buick. More