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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.4
210 Reviews

210 Reviews of Empire Buick GMC of White Plains - Service Center

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May 25, 2024

Subject: Unsatisfactory Service Experience with My 2021 GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I More

by EFRAIN168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Nimmo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott McCaffrey, Jessica Tresselt, Bill Kendall, Brandon Pares, David Silva, Robert Horton
Jun 02, 2024 -

Empire Buick GMC of White Plains responded

Hello, We are very sorry to hear of your issue with your vehicle and we do apologize for the lack of attention to this issue for you. If you would like to speak to us on your concerns, please reach out to our Service Manager, Stephan Soto at (914) 368-2108 or at ssoto@eagny.com. Thank you!

May 23, 2024

When I was there on Monday May 20th, they were short of help. That wasn't good. The waiting was longer than usual More

by ORVELLA51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Villanueva Very nice.
May 23, 2024 -

Empire Buick GMC of White Plains responded

We are grateful for you leaving us this exceptional review! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We are so sorry for the longer wait time for your service visit since we were short staffed. Please drive safely and do not hesitate to let us know how we may be of further service to you.

May 23, 2024

They did a great job servicing my vehicle. I only wished they had more courtesy vehicle available for me. There were none available during my service. More

by irvswirv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia
May 23, 2024 -

Empire Buick GMC of White Plains responded

Thank you so much for leaving us this incredible review! We are glad to hear that our team took exemplary care of you and your automotive needs. We are happy to know that they did a great job. We are deeply sorry we didn't have any courtesy vehicles available for you. Please do not hesitate to let us know how we may be of further service to you.

May 23, 2024

I have been very pleased with the service since 2016. I will continue with them More

by LOVELLJCKSN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Tresselt, David Silva, Robert Horton
May 23, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your excellent review! We are honored that you have continuously confided in us with your automotive needs, and we are glad that our team consistently provides you with top-notch service. We look forward to continue providing you with our best care in your visits to come!

May 23, 2024

Quick and prompt service need new info on latest cars and suvs. Need better pricing More

by Georgie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
May 30, 2024 -

Empire Buick GMC of White Plains responded

Georgie, We deeply regret that your expectations were not met and we fell short in providing you with the service we aim for here at Empire Buick GMC of White Plains. If you would like to discuss things further please contact our Service Manager- Stephan Soto (914) 368-2108 ssoto@eagny.com

May 20, 2024

Stephan and Lydia went above and beyond. Very happy with the speed and quality of service. More

by DRT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephan Soto and Lydia
May 20, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that Stephan and Lydia provided you with nothing less. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

May 20, 2024

Scheduled for an oil change on Saturday, May 18th. I went in, Alex took care of me right away and made sure I was okay every step of the way. Great customer service. More

by Gwendolyn Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
May 21, 2024 -

Empire Buick GMC of White Plains responded

Gwendolyn, We are happy to hear that Alex got your automotive needs efficiently taken care of during your recent visit. It is our pleasure to serve you. We thank you for your positive review and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with.

May 19, 2024

Service is outstanding, in particular Lydia Gutierrez is extremely helpful and works hard to accommodate the client. Satisfaction every time. More

by SQUINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutterrez
May 20, 2024 -

Empire Buick GMC of White Plains responded

It is always our goal to ensure our guests' experience is as pleasant as possible, and we are thrilled that Lydia consistently provides you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Thank you for your positive review! Please do not hesitate to give us a call if we may ever be of further assistance to you.

May 16, 2024

I truly appreciate when the service department is very helpful with a potentially costly repair. They share the best options and prepare you either way. Thank goodness we checked to see if my vehicle was More

by BLUESOLO96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia and Ronnie (Ron) are always helpful. , Robert Horton
May 17, 2024 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave us this 5-star review! Your safety and satisfaction are our utmost priorities, and we are glad that Lydia took great care of you. It is our pleasure to assist you in any way possible. We wish you safe travels. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 16, 2024

Alex at the front desk took care of me. He was professional, knowledgeable and helpful. An excellent representative of Buick. More

by BFOLEY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
May 16, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. We are pleased to hear that Alex took great care of you. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call.

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