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Empire Buick GMC of White Plains - Service Center
White Plains, NY
202 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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202 Reviews of Empire Buick GMC of White Plains - Service Center
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Verified Customer
November 04, 2024
I recently took my car in for service, and I couldn’t be happier with the experience! From start to finish, Lydia the service manager was friendly, professional, and efficient. She explained everything, eve happier with the experience! From start to finish, Lydia the service manager was friendly, professional, and efficient. She explained everything, even giving me a breakdown of what needed immediate attention versus what could wait. My car was ready earlier than expected, and the work done was top-notch. More
by marcman13
Employees Worked With
Lydia in Service Department
November 03, 2024
When I called and told them about my battery I was told it was covered under my extended warranty. When I got to the dealership I was then told that I had to pay the battery wasn’t covered. They wanted to it was covered under my extended warranty. When I got to the dealership I was then told that I had to pay the battery wasn’t covered. They wanted to charge me $800. After some argument I had to pay $461.00. I am not happy with this dealership or service department. More
by bathgate2122
Employees Worked With
Service department manager
November 02, 2024
It was a really expedient and comfortable experience as I quickly was received and taken care of! quickly was received and taken care of! More
by Stone Chen
Employees Worked With
November 02, 2024
The service manager Stephen, really stepped up and took care of my situation and I really appreciate it. He is an excellent manager and a very nice and pite individual. I appreciate not only the great s care of my situation and I really appreciate it. He is an excellent manager and a very nice and pite individual. I appreciate not only the great service I received but the follow through and follow up that he gave me More
by JMZJ00
Employees Worked With
Stephen Soto
November 02, 2024
why wasn't i notified of a recall so it could have been taken care of on this visit taken care of on this visit More
by pullumj1978
Employees Worked With
November 01, 2024
Stephan and Juan Carlos are Awesome! ! The both were attentive to my concerns, they explained the repairs and ensured I felt comfortable. Thank you both for your time and care with the en ! The both were attentive to my concerns, they explained the repairs and ensured I felt comfortable. Thank you both for your time and care with the entire repair process on my truck! More
by Devin
Employees Worked With
Stephan, Juan Carlos
October 29, 2024
Fueron muy amables y eficientes en su trabajo desde que llegué me recibieron muy cordial y la atención fue excelente por decisión propia me quedé a esperar y en la sala de espera contaban con un excelente llegué me recibieron muy cordial y la atención fue excelente por decisión propia me quedé a esperar y en la sala de espera contaban con un excelente café y aperitivos muchas gracias More
by israelzs78
Employees Worked With
Alejandro Villanue
