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Empire Buick GMC of White Plains

White Plains, NY

Overview
Employees
Reviews
4.6
464 Reviews
Finding a dealership that caters to both sales and services can be challenging. At Empire Buick GMC of White Plains, we simplify the process by offering a one-stop solution. Our experts are ready to assist you with servicing or repairing your Buick and GMC vehicle. You can even get a fast quote online. Explore our WHITE PLAINS Buick and GMC website today to discover what you need!
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358 Central Avenue

White Plains, NY

10606

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Showing 464 reviews

September 19, 2024

As usual, Lydia Gutierrez took good care of my car and me by welcoming me, talking to me about what I wanted done and what needed to be done. She kept me informed about the progress of my car. I highly recom More

by lwcurran1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 20, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this positive review! We are glad that she consistently takes great care of you and that she made this experience with us no different. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

September 19, 2024

Everything start to finish was perfect I love my new vehicle and the sales help was top notch Could not be happier More

by JENNIES2400
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
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Sep 20, 2024 -

Empire Buick GMC of White Plains responded

We are so glad that our team could get you into a vehicle that you love- while providing you with a 5-star experience! It is our pleasure to assist you in any way possible. Thank you and safe travels!

September 19, 2024

Rob was very knowledgeable and professional. Because of this he made the process of purchasing an automobile that much smoother. Great experience. More

by sleepers123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your wonderful review! We work extremely hard to ensure our guests experience is as smooth as possible, and we are glad that Rob took great care of you. Congratulations on your new vehicle! We wish you the safest of travels until we meet again.

September 18, 2024

90% of the answers to my questions were "I don't know. " Starting from the service manager then Lydia. Which warranty am I covered by? Will my the ordered parts fix my car? When will the parts arrive? Eve More

by TECHWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taj Tulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia 3 stars, David Silva
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Sep 26, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your time and feedback. Customer satisfaction has always been our top priority and it is disappointing to hear of your review. We apologize for the lack of communication and would like the opportunity to learn more about your experience. Please contact our Service Manager, Stephan Soto at (914) 368-2108 or at ssoto@eagny.com at your earliest convenience.

September 16, 2024

As per usual staff is friendly, courteous. Very efficient service was within an hour tops More

by TJACQUELINE92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Sep 17, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. We hope to see you again the next time you are in need of automotive service!

September 16, 2024

I'm impressed with the service and accommodation I got from Kyle and the rest of the personnel at Empire. More

by larrym
Recommend Dealer
Yes
Employees Worked With
Kyle Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Empire Buick GMC of White Plains responded

Larry, Thank you for your positive review! We are happy to hear that Kyle and the team provided you with 5-star service. Your satisfaction means so much to us. We wish you safe travels and we hope for an opportunity to work with you again!

September 14, 2024

I am always satisfied with the service here. Lydia is awesome and everyone is helpful. They only do what is necessary to your vehicle. More

by ABGRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
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Sep 17, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your excellent review! Providing top-notch service is so important to us, and we are glad that Lydia's and the team's efforts consistently meet your satisfaction.It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

September 14, 2024

I am always satisfied with the service here. Lydia is awesome and the technicians only fix what is necessary. More

by ABGRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Report | Print
Sep 17, 2024 -

Empire Buick GMC of White Plains responded

We appreciate your kind review. Your safety and satisfaction are our utmost priorities, and we are glad that Lydia and the team consistently take great care of you and your automotive needs. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

September 13, 2024

Never heard back from dealership about the scan on my car about transmission problem since More

by royaltow1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Acerbo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Muhammad
3.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2024 -

Empire Buick GMC of White Plains responded

Hello, Thank you for sharing your comments. We do apologize for the lack of communication by our service team. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

September 13, 2024

They did a terrible job. Messed up numerous times it was super annoying. will not use again More

by jppress
Recommend Dealer
No
Employees Worked With
Kyle Blackman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zansheen
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Sep 15, 2024 -

Empire Buick GMC of White Plains responded

Hello, We regret on hearing of your disappointment with our service department. We would like to learn more of your experience to see how we can help. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

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