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Empire Buick GMC of White Plains

White Plains, NY

4.6
464 Reviews
Finding a dealership that caters to both sales and services can be challenging. At Empire Buick GMC of White Plains, we simplify the process by offering a one-stop solution. Our experts are ready to assist you with servicing or repairing your Buick and GMC vehicle. You can even get a fast quote online. Explore our WHITE PLAINS Buick and GMC website today to discover what you need!
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358 Central Avenue

White Plains, NY

10606

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Showing 464 reviews

April 29, 2021

Brandon Pares went above and beyond my expectations to take care of me and my wife. He even bought us lunch!!! Highly recommend Brandon! Very knowledgeable and processed our paperwork relatively quick! More

by Hugo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pares, David Silva, Robert Horton
Apr 29, 2021 -

Empire Buick GMC of White Plains responded

Thanks Hugo! It's great to hear that Brandon was so helpful and accommodating, and made sure you and your wife had a great experience. We appreciate your recommendation and hope to work with you again in the future.

April 25, 2021

I am a repeat customer and this was my first opportunity to work with David Silva. He made the entire process hassle_free and enjoyable. David was extremely product knowledgeable, professional and friendly. More

by 2221palmer
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva, Robert Horton
Apr 29, 2021 -

Empire Buick GMC of White Plains responded

Thank you Palmer! We're happy to hear that you had another excellent experience with us, and that David was so helpful and attentive throughout the car buying experience. We appreciate your business and look forward to working with you again in the future.

April 24, 2021

Had an amazing experience with this dealership. I picked up my GMC Terrain yesterday and absolutely love it. Scott, Robert & Brandon were all fantastic! Everyone was friendly, professional and made the whol More

by Michelle Kinzel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott McCaffrey, Brandon Pares, Robert Horton
Apr 29, 2021 -

Empire Buick GMC of White Plains responded

Thanks Michelle! We're happy to hear that you had a great experience with us, and that Scott, Robert, and Brandon were so helpful and attentive. We appreciate your business and hope to work with you again in the future.

April 16, 2021

The service was good but I was disappointed to hear that you no longer accepted checks and charged a 3% fee for credit cards. As a long time customer, I find this unacceptable especially since no warning wa More

by bas390
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny
Apr 21, 2021 -

Empire Buick GMC of White Plains responded

Hello Bas, while I am glad to hear that you had a good service experience, I apologize for the inconvenience regarding our check policy. If you would like to further discuss this change or anything else regarding your service visit, please contact Raymond Maldonado at rmaldonado@eagny.com and he will be glad to address your concerns directly.

April 16, 2021

Where’s the red capes?? I met Superman dealers Wednesday night:)) Walked in at 6:30 PM drove off in couple of hours With spanking new Sierra AT4, Two thumbs up for Ryan Nimmo who stayed after hours to More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott McCaffrey, Jessica Tresselt
Apr 21, 2021 -

Empire Buick GMC of White Plains responded

Thanks Sam! We're happy to hear that Ryan was so helpful and attentive, and made sure you had a great car buying experience from start to finish. We appreciate your business and hope to work with you again in the future.

April 08, 2021

Robert Acerbo and Robert Horton were excellent to work with. They both have a wonderful disposition; informative, never pressured us, patient. They made an overwhelming experience manageable and pleasant. More

by jaff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Horton
Apr 09, 2021 -

Empire Buick GMC of White Plains responded

Hi Jaff, We're so glad to hear that Robert and Robert were pleasant and helpful and provided you topnotch customer service! Thank you for recommending us, and for your positive review, and we hope you will choose us again for your future car needs. Congratulations on your new vehicle!

March 25, 2021

Sales Rep (Brandon) was very good. He was very attentive and he bent over backwards to give us a good deal and make the sale. More

by Bill G
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Pares
Apr 02, 2021 -

Empire Buick GMC of White Plains responded

Thanks Bill! It's great to hear that Brandon was so helpful and accommodating, and made sure you got a great deal on your purchase. We appreciate your business and hope to work with you again in the future.

March 25, 2021

Empire Buick GMC of White Plains and Sales associate RYAN NIMMO were a pleasure to deal with and promptly fulfilled my interest in returning a lease Terraine and signing on a new Acadia . As a senior citize More

by joed106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr McCaffrey who greeted me on arrival..Everton Mcleod financial.
Apr 02, 2021 -

Empire Buick GMC of White Plains responded

Thank you Joe! We're happy to hear that Ryan was so helpful and attentive, and made sure all of your needs and expectations were met. We appreciate your business and hope you're enjoying your new Acadia.

March 18, 2021

I called in first thing in the morning and explain that I had an issue with my car. The representative scheduled me within the hour to come in, and replaced the part within 30 minutes!!! I was carry grateful More

by StaceyCai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m not sure of his name-front desk-service
Mar 20, 2021 -

Empire Buick GMC of White Plains responded

Hi Stacey, We're happy to hear that our service staff was accommodating, and was able to get your car fixed quickly and get you back on the road. Thank you for taking the time to share your review with us, and we hope you'll visit again!

March 16, 2021

Do not use the service dept there. No prices are posted, and they are a rip-off! Told the price next door was about the same, yet it was $20 less! Can't make it up! More

by Lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept.
Apr 07, 2021 -

Empire Buick GMC of White Plains responded

Hello Lou, I am sorry to hear that you had a poor experience with our service department, and apologize for any miscommunication that occurred regarding the price of the services you received. If you would like to further discuss your experience, please contact Raymond Maldonado at rmaldonado@eagny.com and he will be glad to address your concerns directly.

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