Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Empire Buick GMC of White Plains

White Plains, NY

Overview
Employees
Reviews
4.6
475 Reviews
Finding a dealership that caters to both sales and services can be challenging. At Empire Buick GMC of White Plains, we simplify the process by offering a one-stop solution. Our experts are ready to assist you with servicing or repairing your Buick and GMC vehicle. You can even get a fast quote online. Explore our WHITE PLAINS Buick and GMC website today to discover what you need!
Contact Dealership
View Awards

358 Central Avenue

White Plains, NY

10606

Directions

By Type

Showing 476 reviews

June 02, 2024

Not satisfied with my experience at the service department at all.. not many updates through the process and also on GM for having a recall issue then everything on back order?? Also not given a lo More

by TPRINCEJR19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Acerbo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your service experience with us.. We are sorry to hear of your disappointment with the communication by our team. If you would like to discuss further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com

May 31, 2024

They were very professional and worked with me. I recommend the dealership they are very helpful More

by AS
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
Report | Print
May 31, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review and recommendation! We are happy to hear that our team took great care of you. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again!

May 31, 2024

We had a wonderful experience with the people at the service center…very pleasant group, knowledgeable and very friendly. More

by gypasy44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Empire Buick GMC of White Plains responded

We are so glad that our team provided you with a 5-star service experience. It is our pleasure to assist you in any way possible. Thank you and safe travels!

May 30, 2024

This dealership is finally on the right track! Knowledgeable, fair, honest, friendly and an easy process of buying a car. More

by QUINONES899
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Horton
Report | Print
May 31, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your time and feedback. We are happy to hear that our team provided you with a smooth, top-notch experience. Our gusts' satisfaction is our utmost priority. Congratulations on your new vehicle!

May 29, 2024

Overall the experience was good. Kyle was very friendly and upbeat. As a first time car buyer I wish I got everything upfront in terms of what I need to provide, when I need to be at More

by ISABEL.CAJULIS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Blackman, Robert Horton
Report | Print
May 30, 2024 -

Empire Buick GMC of White Plains responded

Isabel, We appreciate you taking the time to leave us this positive review. We are honored to have been of assistance to you with your special purchase, and we are glad that Kyle took great care of you and made your experience with us an all-around success. Congratulations on your new vehicle! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

May 29, 2024

vary easy to work with. did not push to make the sale let me decide on my own terms. More

by mfrey0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! We work extremely hard to ensure our guests' are comfortable with their visit, and we are glad that our team took great care of you. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

May 27, 2024

They stayed in constant contact with me about the issues with my vehicle and got the work done in time More

by CJAMALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia
Report | Print
May 28, 2024 -

Empire Buick GMC of White Plains responded

Your safety and satisfaction are our utmost priorities, and we are glad that our team provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Thank you for your positive review! Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 25, 2024

All work was done within the time frame estimated. Alex is a great service rep! More

by RRAMISTELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex - Service Rep
Report | Print
May 28, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us! We are glad that Alex got your automotive needs efficiently taken care of. It is our pleasure to serve you. Wishing you the safest of travels until we meet again!

May 25, 2024

Service is kind of pricey. And the diagnostic price is very high. Seems set to force you to use their service. More

by JENNFJACINTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lydia. Top notch!
Report | Print
Jun 02, 2024 -

Empire Buick GMC of White Plains responded

Hello, Thank you for sharing your comments with us. We are very sorry to hear of your concerns with the cost of the diagnostic's. We would be happy to speak to you on this. Please reach out to our Service Manager, Stephan Soto at (914) 368-2108 or at ssoto@eagny.com. Thank you!

May 25, 2024

The sales department sales persons do not communicate with each other. I have received calls from multiple different sales persons regarding my lease ending. This really turned me off & I made a decision More

by KEVINMAC328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2024 -

Empire Buick GMC of White Plains responded

Hello, Thank you for your feedback. We are very sorry to hear of your disappointment with our sales department. If you would like to speak to us on your review, please reach out to our General Manager, Scott McCaffrey at (914) 368-2108 or at smccaffrey@eagny.com. Thank you!

1
...
19
20
21
...
48