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Empire Buick GMC of White Plains

White Plains, NY

Overview
Employees
Reviews
4.6
473 Reviews
Finding a dealership that caters to both sales and services can be challenging. At Empire Buick GMC of White Plains, we simplify the process by offering a one-stop solution. Our experts are ready to assist you with servicing or repairing your Buick and GMC vehicle. You can even get a fast quote online. Explore our WHITE PLAINS Buick and GMC website today to discover what you need!
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358 Central Avenue

White Plains, NY

10606

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Showing 473 reviews

August 16, 2024

My experience this time around with Empire Buick was awful ! Horrible customer service and zero respect for customers time More

by rich.laskin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Acerbo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Taj Tulloch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Muhammad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your feedback. We do apologize for the lack of customer service. If you would like to discuss further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

August 15, 2024

Always friendly and courteous. Explains everything that’s wrong and gives you options for repairs. More

by LILXMAS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service department
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Aug 16, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! We are glad that our team consistently provides you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

August 15, 2024

My car had been jump started due to a dead battery. I drove my car to Buick and they quickly tested and replaced the battery. I went to a restaurant for approx 1 hour, returned to Buick and my car wa More

by maledizione55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Empire Buick GMC of White Plains responded

Providing impeccable and quality service is so important to us here at Empire Buick GMC of White Plains and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were top notch. We wish you safe travels until we meet again!

August 14, 2024

The process was very quick and looked exactly how it did online everyone was friendly including the people I wasn't working with it was an excellent experience More

by Daniel Demartino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Empire Buick GMC of White Plains responded

Daniel, We greatly appreciate you for leaving us this marvelous review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with top notch service. We are delighted to know that they were friendly. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Empire Buick GMC of White Plains team!

August 13, 2024

Customer svs was so amazing they were honest and helpful I am definitely going to tell my friends white Plains customer svs are caring they work with your budget More

by DONNASTURINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taj Tulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Muhammad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lidia and her coworker, Peter Messina
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Aug 14, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us! We are overjoyed that our team provided you with 5-star service. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

August 12, 2024

Very accommodating and clean. Kyle was a pleasure he walked me through the whole process and showed me all the features. Finance made it very easy and was very quick. Overall, it More

by Anderson Bravo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. We are happy to hear that Kyle and the team provided you with a smooth, 5-star experience. We greatly appreciate the opportunity to work with you. Wishing you the safest of travels- on behalf of the entire team!

August 12, 2024

Very accommodating and clean. Kyle was a pleasure he walked me through the whole process and showed me all the features. Finance made it very easy and was very quick. Overall, it More

by Raffaela Demasi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Empire Buick GMC of White Plains responded

Raffaela, Thank you for leaving us this wonderful review! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are delighted that Kyle and the team provided you with the quality care that you deserve. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

August 09, 2024

My salesperson Kyle was very helpful and knowledgeable, making the whole experience smooth. The finance director Willy helped with getting me an approval with a great rate. More

by Anderson Bravo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Empire Buick GMC of White Plains responded

Anderson, It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that Kyle and Willy took great care of you. It is our pleasure to assist you in any way possible. We thank you for your excellent review and we wish you the safest of travels- on behalf of the entire team!

August 08, 2024

I was able to make a quick appointment for car inspection. It was done quickly, and Alex was very personable. The gentleman doing the work seem to always do a good job when I go there, I just don’ More

by DEBURGO2000
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Service
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Aug 09, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your 5-starr review! We are happy to hear that our team provided you with a quick and efficient experience. It is our pleasure to serve you. We wish you safe travels and we hope to see you again the next time you are in need of automotive service!

August 06, 2024

Ryan and the Empire staff were professional, effective, and accommodating. I would use them again. More

by jeremejmatthews
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Muhammad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone was 5 star
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Aug 07, 2024 -

Empire Buick GMC of White Plains responded

Jereme, Thank you for leaving Ryan this positive review! We are so appreciative of the opportunity to work with you and we are glad that Ryan could provide you with A+ service. We are happy to know that he was professional, effective and accommodating. We look forward to working with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Empire Buick GMC of White Plains team!

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