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Empire Buick GMC of White Plains

White Plains, NY

Overview
Employees
Reviews
4.6
471 Reviews
Finding a dealership that caters to both sales and services can be challenging. At Empire Buick GMC of White Plains, we simplify the process by offering a one-stop solution. Our experts are ready to assist you with servicing or repairing your Buick and GMC vehicle. You can even get a fast quote online. Explore our WHITE PLAINS Buick and GMC website today to discover what you need!
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358 Central Avenue

White Plains, NY

10606

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Showing 471 reviews

August 24, 2024

The Service staff talk very loudly and it’s disruptive while waiting for car to be serviced. The Service staff can be heard speaking angrily and cursing on the phone. Overall, the process of receiving More

by SIMMONS.S35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Aug 25, 2024 -

Empire Buick GMC of White Plains responded

We are disappointed to hear of your negative experience with our Service Department and we do apologize for the lack of customer service. If you would like to discuss further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

August 24, 2024

Brought the car in because water was getting into trunk. I was charged $179.00 for them to tell me it would cost a lot more to fix the problem, I declined the work and NO work was done. $179 for absolutely More

by CARMINE.CASTELLANO
Recommend Dealer
No
Employees Worked With
service dept
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Aug 25, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your time and feedback. Our guests' satisfaction is our utmost priority here at Empire Buick GMC of White Plains, and we are disappointed to hear of your negative experience with our Service Department. We would like the opportunity to learn more about your review. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com at your earliest convenience. Thank you!

August 24, 2024

Drake was very helpful along with the rest of the sales team! They were very considerate of making sure that our vehicle was safe and ready for us even if it took a little longer. More

by chandamccarthy81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taj Tulloch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drake
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Aug 30, 2024 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave us this positive review! Your safety and satisfaction are our utmost priorities, and we are glad that Drake provided you with thorough and efficient service. It is our pleasure to assist you in any way possible. Safe travels!

August 20, 2024

Everyone was very helpful and accommodating. Although I needed to return more than once, I was seen immediately. And assured that my car was safe to drive. We were taking a car trip, so safety w More

by vromoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic
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Aug 21, 2024 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave us this positive review! Your safety and satisfaction are our utmost priorities, and we are glad that our team got your automotive needs taken care of. Please do not hesitate to give us a call if you ever have any further questions or concerns.

August 18, 2024

Ryan Nimmo is a terrific salesman and helped me tremendously in my decision to purchase a new car. More

by HJACKCSW
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Ryan this positive review! We are so glad that he could be of valuable assistance to you with your special purchase. We warmly congratulate you on your new vehicle and we wish you the safest of travels until we meet again!

August 18, 2024

Terrible service damaged my new vehicle. Body shop was supposed to fix it and made it worse. More

by JGM0
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
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Aug 25, 2024 -

Empire Buick GMC of White Plains responded

We are so sorry to hear if your experience with us. We would like to discuss your concerns with you. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

August 16, 2024

My experience this time around with Empire Buick was awful ! Horrible customer service and zero respect for customers time More

by rich.laskin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Acerbo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Taj Tulloch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Muhammad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your feedback. We do apologize for the lack of customer service. If you would like to discuss further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

August 16, 2024

David was very knowledgeable and willing to speak at any time during the day or weekend. He was very helpful and I would recommend him as a salesman to anyone. More

by aspagnoli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
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Aug 16, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. We are so glad that David took great care of you and he will be honored to have earned your kind recommendation. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call!

August 16, 2024

Excellent service. Robert helped us thru every step of the way. We would recommend Empire & Robert. More

by CHRISTINE.BCS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review and recommendation! We are so glad that Robert could be of valuable assistance to you. Our guests' satisfaction is our utmost priority. We wish you safe travels and we hope for an opportunity to work with you again!

August 15, 2024

Always friendly and courteous. Explains everything that’s wrong and gives you options for repairs. More

by LILXMAS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service department
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Aug 16, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! We are glad that our team consistently provides you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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