Empire Buick GMC of White Plains

Very helpful and very professional took care of my needs right away Answered all my questions right away Answered all my questions More

Awesome dealership, Great people, and Fantastic service! 4th car in a row from this dealership, and counting. 100% will be back and will continue to do business with Empire Buick GMC White Plains!! 4th car in a row from this dealership, and counting. 100% will be back and will continue to do business with Empire Buick GMC White Plains!! More

Customer service is always great! The associates keep me informed on the status of my vehicle. The associates keep me informed on the status of my vehicle. More

The waiting room was comfortable. Coffee, tea, and snacks were available. The service was good. Coffee, tea, and snacks were available. The service was good. More

I have had a terrible experience at this dealership and would not recommend this location to anyone especially a first time car owner. I purchased my vehicle on 11/18/24 and the sales representative Drake would not recommend this location to anyone especially a first time car owner. I purchased my vehicle on 11/18/24 and the sales representative Drake was very helpful and caring. However, my experience with the store on the other hand was not. Particularly with the entire sales team including the sales manager. Since the purchase of my vehicle I have had repeated mechanical issues with my 2025 Buick Envista ST and in attempt to resolve the issue I have experienced highly unethical actions taken by the dealership when attempting to address these issues. Vehicle Issues: 1. On two separate occasions, the check engine light illuminated on my vehicle within the first month of ownership, raising serious concerns about its quality and reliability. 2. My parents, visited the dealership to address these issues on my behalf, but the matter was handled poorly and unethically. Unethical Dealership Practices: Instead of resolving the issue transparently, the dealership: • Pitched the resolution as a trade-in opportunity, falsely presenting it as a way to fix the issue. Despite it clearly being a defective car and essentially a lemon. • Attempted to buy back my vehicle at a price lower than what I originally paid, even though I purchased the car with 60% paid in cash. • Proposed closing my existing loan and placing me into a new loan with an additional $1,500 charge, despite my clear request to avoid any hits to my credit, as I am currently in the process of purchasing a home. • To expedite the process, the dealership offered me a mortgage explanation letter to justify their actions, which only added to the pressure and lack of transparency • After over five hours at the dealership, the only resolution offered was to send the car to the manufacturer for further inspection. Despite this, I was not provided with a loaner car during the repair process. • I had to follow up on my own to request reimbursement for a rental car, further adding to my inconvenience and frustration. This store is highly unprofessional and should all be investigated for their unethical sales practices. And clear disregard for their clients and their money. I purchased the car as a gift to myself for my birthday. Now I have no car- no confirmation in writing that I will be reimbursed. Additionally, due to the holiday season this entire process will be delayed. This has left a terrible impression of the brand and I genuinely wished I would have purchased from a different brand entirely. Overall an awful experience and a terrible representation for the Buick GMC brand. More

Devonte Nairne and David Silva were professional, helpful and a pleasure to deal with. Of the other dealers in the area, Empire was the best! and a pleasure to deal with. Of the other dealers in the area, Empire was the best! More

I’ve been back to the dealership 5 times for the same problem and I was told it has been resolved the same way I was told in the past. The car has had a leak on and off since we got it. Service staff has problem and I was told it has been resolved the same way I was told in the past. The car has had a leak on and off since we got it. Service staff has been friendly and helpful but I’m told that I have to clean my gutters for the sunroof now. I have a different vehicle with a bigger sunroof that never gave me this issue. Zeeshan called offering assistance if it didn’t go well to get me Into a new vehicle and highlighted the fact that I got a “good deal” on the vehicle and it would likely be more now because things were expensive. Service is helpful, but I shouldn’t have to go an extra step in cleaning my gutters and hoping that resolved the leak. What if it doesn’t… again? Also, since me getting a new car from them is going to be “more expensive” since I got “a good deal” when I bought this one, I guess I’ll be searching for a “good deal” elsewhere. PS. The time we had the leak previous team member, Ryan gave me a quote on the same vehicle and said he could get it to me for a very similar price and showed me the quote at a lease payment only 5 dollars above what I was currently paying. The reason why we didn’t go for it is because there were too many lease payments left on this vehicle. Now since the “good deals” are non existent here… tuchas! What about Lemon Law? Deuces GMC. Such a shame. Service mates are cool peeps. So was Ryan. Zee…? Good deal sir. More

Robert is so professional and customer friendly . He follows through with very helpful information. I would confidently recommend him to my friends and fellow customers. He follows through with very helpful information. I would confidently recommend him to my friends and fellow customers. More

We had a great shopping experience. It was one of the best we have ever had. I want to thank Akbar, Willie, and zee for helping us. They went above and beyond our expectations. We total It was one of the best we have ever had. I want to thank Akbar, Willie, and zee for helping us. They went above and beyond our expectations. We totally recommend this place. More