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Empire Buick GMC of Long Island City - Service Center

Long Island City, NY

4.9
85 Reviews

85 Reviews of Empire Buick GMC of Long Island City - Service Center

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October 18, 2019

Customer service and repair work over the top! Recently, I brought my Escalade into City Cadillac of Long Island City for body repairs. I absolutely couldn’t believe the service I received. From t More

by Happy Cadillac!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Randazzo, Sam Fox
July 23, 2019

Service and staff are unparalleled! This dealership and, specifically my salesman Josh Vargas, are truly the best of the business. At the inception of my transaction, Mr. Vargas was help More

by ajcassese1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Vargas
November 24, 2017

Clicking noises in the front end of 2017 XT5 Kathy B is the best Service Consultant a customer can have, she is always very attentive to my needs and always resolves any issues. Had issues with a More

by Bert Light
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy B.
November 22, 2017

Not satisfied with the work done. Their mechanics steal parts from the car in repair facility. They will tell you that they are replacing new parts but they never do. Be careful. More

by Bilal Munir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Diakos
Nov 22, 2017 -

Empire Buick GMC of Long Island City responded

We're sorry for any confusion caused, Bilal. To clarify, we replaced all 8 injectors on your vehicle. After a week, you came back to let us know your check engine light was on. Upon inspection, we found that there were 7 new injectors still in your car, but we found one old rusty one. We had your old 8 original injectors still on the bench, which we showed you. It was at this time that you let us know everything was OK, and no problem if we just fixed this part. We hope this helps to clear up any issues that happened here. We can't speak for what happened elsewhere.

November 22, 2017

Problems not fully addressed Electrical problems not addressed, no low beam lights cluster and radio to out , brakes gone on one wheel still charged 138 dollars for no work More

by Sebastian H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cherise Dawkins
Nov 25, 2017 -

Empire Buick GMC of Long Island City responded

Sebastian, I am sorry that you were not satisfied with your recent diagnostic service. As your vehicle is out of the original warranty coverage; as we see your vehicle regularly for free maintenance services, recommended services or repairs have been declined... There is a fee to diagnose problems with the vehicle outside of warranty however those fees are applied as discounts to any repairs that are completed. If you would like to return and have the items repaired, it will be our pleasure to credit the diagnostic fee to the necessary repairs. Please call me, Sharon Regan, to schedule your appointment and I will make sure the diagnostic charge is credited. We look forward to seeing you soon.

Nov 26, 2017 -

Sebastian H responded

One question , why did I buy a 5 year extended warranty before I left the lot ? This was my insurance and peace of mind just in case. Like my job being on strike for over 7 months . Spectrum and Local 3 strike

October 04, 2017

Wonderful Experience I purchased a 2017 Yukon SLT from city Cadillac and my sale consultant Helena Zadeh made the experience very simple and pleasant, this is my second p More

by DJ Omar E
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marlon From the service Department , Helena Zadeh
August 04, 2017

Car buying Clean environment o no pushing item do not want I hope I continue buying my futures cars from Buick city I hope to sending more customers to court More

by Buick2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez
July 10, 2017

Terrible service center First I got loaner car with no registration sticker and no licence plates and was pulled over by the police while driving back to dealership. Then I n More

by Sebastian17
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sally , Cherise Dawkins
Jul 11, 2017 -

Empire Buick GMC of Long Island City responded

We are very sorry to hear of this, Sebastian17, and would love the chance to discuss this with you further. Please consider giving us a call at your earliest convenience, so that we can make sure everything is resolved, as well as to clear up any issues. We want our valued customers coming away with 100% customer satisfaction.

January 19, 2017

Nightmare Dealership Please come here if you wish to waste hours of your time. In addition, if you wish to hear pathetic excuses, they are the experts. More

by unhappycustomer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Diakos
Feb 03, 2017 -

Empire Buick GMC of Long Island City responded

Please accept our sincere apologies. We would love to see any issues resolved for you, to your satisfaction. Please consider giving Ms Cherise Dawkins a call at 718 786 3535, ext 107. Cherise is our Customer Experience Manager, and she would be more than happy to hear from you on this.

November 03, 2016

City Buick is the Best! City Buick is the best. Friendly people, clean waiting area, professional treatment. So very glad I purchased here. Glad to know I am connected to suc More

by Ell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cherise Dawkins
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