Empire Buick GMC of Long Island City - Service Center

My service rep Donna was friendly, knowledgeable and extremely professional.Her attention to detail and relaxed demeanor made the overall experience very relaxing totally smooth. extremely professional.Her attention to detail and relaxed demeanor made the overall experience very relaxing totally smooth. More

Outstanding service always by Empire. Kathy Questel is there for you. Have been loyal to this dealer for 25 years. Kathy Questel is there for you. Have been loyal to this dealer for 25 years. More

Clean environment, prompt and efficient service in regards to my service call, recall and oil change regards to my service call, recall and oil change More

Thank you Vincent Torres for your help, It was greatly appreciated. Great place, with great people. appreciated. Great place, with great people. More

months and Sales said to wait. Service ... the two months should explain it all. I didn't want to bring it there because of other reviews and the poor Sales experience, but as i Service ... the two months should explain it all. I didn't want to bring it there because of other reviews and the poor Sales experience, but as it was defective paint, GMC told me to bring it there. For the first month, they didn't do anything. They also refused to provide any updates or even a person with any knowledge of the whereabouts of the vehicle. I called for weeks to try and get an update. Finally the service manager called back. Then it was another mess, one a month. First time the car came back, they didn't do anything, second time the car was brought back but the parking sensors were messed up. The only plus was that after the first screw up, they picked up and dropped the car off for the two subsequent trips. Vehicle had 15k miles and management says they don't want to provide any comp because the vehicle was never in for service before. Avoid this dealership. GM was also subpar in assistance. Also, them not willing to honor their warranty through more local and reputable service centers is 100% b.s. Although I bought out this vehicle (directly), it may very well be the last GM I buy. I've had 9 GM vehicles across Buick, Cadillac, Chevrolet, GMC and Pontiac. More

Excellent service on behalf of Dhamar Rodriguez. I am very satisfied with the service provided. 10/10 recommend. I am very satisfied with the service provided. 10/10 recommend. More

Is the best place for maintenance your car and the attention very professional and quickly...thank you so much attention very professional and quickly...thank you so much More

Service Dept at Empire Gmc Buick Cadillac was great experience. My Service Advisor, Sally Perez explained everything and gad me out in no time .Service lounge had all the amenities needed while you wai experience. My Service Advisor, Sally Perez explained everything and gad me out in no time .Service lounge had all the amenities needed while you waited More

The professional and respectful of the service advisor is what makes me come back to the dealership what makes me come back to the dealership More

I was pleasantly surprised at quick service. Normally it takes half a day to get finished. Normally it takes half a day to get finished. More