
Emmons Autoplex
Webster, TX
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We had a wonderful experience at Emmons. Bonnie was our salesperson and she was amazing. Thank you Bonnie for a smooth and easy experience getting into our dream truck. Sincerely, Juan and Bonnie was our salesperson and she was amazing. Thank you Bonnie for a smooth and easy experience getting into our dream truck. Sincerely, Juan and Chyrl Gonzalez More
I had a chance to purchase a vehicle from Emmons. First off, it was like pulling teeth to get someone to give me a call or reach back out. I felt like I was sell them a car the number of times I reac First off, it was like pulling teeth to get someone to give me a call or reach back out. I felt like I was sell them a car the number of times I reach out with no response. But I ended up getting them to reach back out to me. I really put up with this because the vehicle they were selling was reasonably priced and had a great one owner carfax history. Anyways, they are a no haggle dealership when it comes to the price of their vehicles. The price online is slightly misleading because they add security etching and misc dealership fees that almost add $1200 to the price on top of TTL. But even with that I thought the price was reasonable. When I arrived I did have a chance to negotiate my trade in. I didn’t like the fact that the “value my car” section on their website is not really something they follow. But I was still able to get more than I was offered from Carmax and Carvana. Make sure y’all are ready to negotiate because Greg is a good negotiator (it’s his job). At the end of the day I probably could have gotten a couple hundred more but I had a set number in my head and I got to that number with my negotiating skills. I did have an inspector go to the dealership and inspect the vehicle. To the credit of the dealership they were willing to address all issues that were pointed out within reason. Overall, the customer service is not great and the sales process is very transactional. During my test drive the salesman was on his phone texting and didn’t make an effort to have a conversation so I had to start the conversation. If you care about that stuff then this is not your dealership. But if you are just trying to buy a car at a reasonable price and feel like fell like you are a just a number and another sale then this is your place. Personally, I don’t care too much about customer service (although it is nice to have) unless I feel like I am being disrespected. If you aren’t disrespecting me then we can move forward. Would I go back to this dealership? I would if the car price makes sense. I would only recommend for the price. More
Great experience, Eduardo and Jarrel were awesome! Good experience, kind, helpful, and patient with the process. Would recommend others go to Emmons Good experience, kind, helpful, and patient with the process. Would recommend others go to Emmons More
Brooke was incredible! ! I love her!! She’s an awesome lady!! Friendly and helpful service. Answered all of my questions in great detail and guided me through the process ! I love her!! She’s an awesome lady!! Friendly and helpful service. Answered all of my questions in great detail and guided me through the process with ease. Brooke made the process go very smoothly! I will definitely buy another vehicle at Emmons Autoplex in the near future. Thanks. More
Great people to business with. Honest and reputable. Great local dealership. They have a wonderful collection of automobiles fo sale Honest and reputable. Great local dealership. They have a wonderful collection of automobiles fo sale More
Emmons Autoplex is an organization that you can Trust. With 50+ years in the auto industry the Emmons family has procured an amazing Team and facility. If you appreciate quality, selection, service, exper With 50+ years in the auto industry the Emmons family has procured an amazing Team and facility. If you appreciate quality, selection, service, experience, your time and value pricing for any budget, then Emmons Autoplex is the only stop in the nation. Sales associate Steven Verizzi is the best. - forever customer More
I saw a vehicle on line that I was interested in at Emmons Autoplex. So I drove over there. The only person who spoke to me was the receptionist. No one and I mean NO ONE other than the receptionist ha Emmons Autoplex. So I drove over there. The only person who spoke to me was the receptionist. No one and I mean NO ONE other than the receptionist had spoken to me. When I walked into Emmons, I got a lot of interesting looks but anyway….The receptionist who was professional and kind, asked for my TDL and phone number in the event that I wanted to go on a test drive. I gave it to her. Then she called a salesman to the front to assist me. He asked what vehicle I was interested in, I told him. He said that he would get the key and be right back. I took a seat in the waiting area. Approximately 15 minutes later, the salesman came and informed me that the vehicle was being detailed and wasn’t available to be shown. He also said that he would be giving me a call when it’s ready. I said okay and left. Waste of time. That must be some kinda detail job, because I’m still waiting on that call. But never mind. I didn’t care for the “energy” or lack there of, when I walked into that establishment. Lesson learned, do business where you’re appreciated. More
I am beyond happy with our experience here. Steven was amazing, very informative, walked us through each step and We were comfortable. This helped us trusted the process and the purchase. I wou Steven was amazing, very informative, walked us through each step and We were comfortable. This helped us trusted the process and the purchase. I would recommend Steven and the dealership as a whole. Go buy you a vehicle now. More