Emmons Autoplex

I’ve been working with Emmons Autoplex on a 2024 Escalade ESV V, the most expensive vehicle on their lot. During a conversation regarding my purchase Michael Bardolasa told me the truck was Cadillac Certifie ESV V, the most expensive vehicle on their lot. During a conversation regarding my purchase Michael Bardolasa told me the truck was Cadillac Certified Pre-Owned and had passed GM’s 172-point inspection. I confirmed this with him 3 separate times during that call, to which he guaranteed me it was certified. I called GM directly today with the VIN, right before I was about to pull the trigger and purchase the car, and they confirmed it was not CPO and not registered in Cadillac’s system. That’s a serious misrepresentation and a MASSIVE waste of my time! This isn’t the first time I’ve caught them stretching the truth. Last month, they told me they were a one-price dealership and wouldn’t move off $129K. I offered $127K. Fast-forward a few weeks, and the vehicle is suddenly listed at $126,998, basically my original number. Clearly, their “one price” policy is padded and flexible when the market forces them to move cars. On top of that, they tried to slip in nearly $1,000 of non-optional add-ons (VIN etching and a duplicate dealer services fee). When I called out the fluff, the GM, Gary, defended it by claiming “market fees are $2K–$3K” and that this is “just how it is in Texas.” That’s simply not true. I’ve shopped Escalade ESV Vs nationwide, and fees like this are not the norm; they are typical dealer profit padding, which is manageable if you really want the car, I suppose (maybe not so much on a car under $50K). Bottom line: this dealer misrepresented CPO status, padded their “one price,” and refused to negotiate even when I offered to meet them halfway on their junk fees. If you’re considering buying here, verify everything independently. Please don’t take their word for it. More

Nice, clean and easy to work with . Lots of salesman willing to help out.. lots of car to choose from. Lots of salesman willing to help out.. lots of car to choose from. More

Awesome service and tremendous vehicle quality and experience across the board. Blake was a super professional and thorough salesperson and we would deal with him and his team again! experience across the board. Blake was a super professional and thorough salesperson and we would deal with him and his team again! More

Amazing service and easy access for cars and amazing customer service from dealership highly recommended customer service from dealership highly recommended More

Have bought 8 Vehicles from Emmons. Best Vehicle in the area to purchase. They make sure all their vehicles are clean and ready to go. Have never had an issue with their cars, after the Best Vehicle in the area to purchase. They make sure all their vehicles are clean and ready to go. Have never had an issue with their cars, after the purchase. They are all really good peoples to deal with. Every time I’ve purchased a vehicle from somewhere else, it was a BIG Mistake. In the future, will only buy from EmmonsAutoplex. Be sure and ask for Steven Verizzi. He’s very knowledgeable about cars, and easy to deal with. Only dealership where I’ve never felt bad about paying a dealer fee, because their cars are worth the price!!!! They have a great web site, with good pics, and a lot of good information about all their inventory. Please checkout their Dealership, You won’t be disappointed!!!! More

I bought a pre-owned vehicle long distance and the entire process was totally enjoyable. The entire team that I worked with were very helpful and the purchase went off without a hitch. My sales rep, Kevin, process was totally enjoyable. The entire team that I worked with were very helpful and the purchase went off without a hitch. My sales rep, Kevin, was super nice, knowledgeable and helpful. He always went the extra mile to make sure I received a quality vehicle and to answer all my questions. The dealership inspected every inch of the car and repaired/replaced the one issue that they found. I could not be happier with my purchase and intend to buy any future vehicles I might need from these folks. More

Steven verizzi help me a lot and answer everything and help me on everything and give all the numbers help me on everything and give all the numbers More

I was impressed by the appearance and cleanliness of the building when I got there. Kevin, my salesman was very friendly and attentive .He was able to help me with every concern I had. He made my wife and I building when I got there. Kevin, my salesman was very friendly and attentive .He was able to help me with every concern I had. He made my wife and I feel comfortable throughout the entire process. I definitely will recommend him to my friends and family. More

Purchased truck Jan 2025 the first 2 days of having truck (used) experience mechanical issues contact Kevin (sales guy) took it back 2 weeks later another mechanical issue, truck locked up and didn't want to (used) experience mechanical issues contact Kevin (sales guy) took it back 2 weeks later another mechanical issue, truck locked up and didn't want to start i was told it was an alarm system issue a month later another mechanical issue, turbo on truck went out causing truck to experience low low motor power called AutoPlex I was told I would have to pay out of pocket to fix issue. I ended up taking truck to a buddy of mine at this point I've had truck 1 month 2 weeks so far, i decided to stop using truck so far I have only driven truck for 3k miles since I bought truck another mechanical problem this time its oil coolant cost to fix 3,700 so far I have spent almost 14k in repairs. I WOULD NOT RECOMMEND ANYONE TO AUTOPLEX IN WEBSTER TX... I was told they do a deep inspection on truck before selling apparently they DONT.. Very Disappointed in AUTOPLEX More