Emich Volkswagen - Service Center

I purchased a 2020 Tiguan with 17,000 miles on it in May and within a few days had brake problems. I took it in for service at Emich a few days later and they said the brakes were fine, just wet and squeaky and within a few days had brake problems. I took it in for service at Emich a few days later and they said the brakes were fine, just wet and squeaky from all the rain. The brake problems persisted and actually got worse so I took it in again and the service department said I needed to have my brakes (rotors and pads) replaced. I had only put a few thousand miles on the car over the summer and from what I read, rotors and brakes don't need replacement until around 50,000 miles. So, they either sold me a car with brake issues or they were not being honest about them needing replacement. I asked if they could do the replacement at no cost since I just purchased it and they did not charge me the first time for the inspection and they refused. This was after I spent $1,300 to have the oil pan replaced that I could not afford and had to take out a loan to pay. More

Emich is a great dealer. I bought my car there and only go there for service. They have shuttle service and they are quite quick. They also have great availability for appo I bought my car there and only go there for service. They have shuttle service and they are quite quick. They also have great availability for appointments. More

Good communication. Did have a hiccup on initial diagnostic. Was able to complete the repair Did have a hiccup on initial diagnostic. Was able to complete the repair More

Every time I bring my car here it’s treated perfectly. They do a great job making sure my car leaves happy! Colt my advisor is great and I only go through him because he is really nice and keeps me update They do a great job making sure my car leaves happy! Colt my advisor is great and I only go through him because he is really nice and keeps me updated along the way! Overall customer satisfaction is amazing here and I commute 40 minutes to take it here! Thank you to the techs & staff for making a great place to service my vehicle. Lastly the place is clean and they have amenities and a shop with some VW gear. More

Took care of my car and let me know it was going to be longer and provided an Uber. Colin has good customer service. Ask for him. longer and provided an Uber. Colin has good customer service. Ask for him. More

I have always received great service from Jered, even after 20 years. Keep it up! after 20 years. Keep it up! More

Nice, professional, quick and friendly. Easy place to recommend, I wish other places would be like that one Easy place to recommend, I wish other places would be like that one More

Jered is the best. He has been my service writer for at least 3 cars. I trust his advice and suggestions. Everyone is always courteous and professional. Hard to sa He has been my service writer for at least 3 cars. I trust his advice and suggestions. Everyone is always courteous and professional. Hard to say in these days. Thanks you. More

Service was performed efficiently and on time. Tech and service advisor kept me informed and clearly explained everything they were doing. As always I have been pleased with the service Emich has Tech and service advisor kept me informed and clearly explained everything they were doing. As always I have been pleased with the service Emich has performed on my car. More

Good service but more expensive than other oil changes. Good feedback via video from service tech after service provided. Good feedback via video from service tech after service provided. More