Emich Volkswagen - Service Center

Driving on a road trip we needed to have our VW Passat serviced. We called ahead to see if they could fit us in since we were only driving through and didn't have time to wait around for hours. The first serviced. We called ahead to see if they could fit us in since we were only driving through and didn't have time to wait around for hours. The first woman who answered to direct the call was rude and spoke in a very annoyed tone. I told her the problem and she said they only serviced VW's (which I had already confirmed as the make of our car). Once I reassured her that we were in fact driving a VW she begrudgingly connected me to the service department. I spoke with a gentleman and explained we were simply passing through. He said they were very full and he said he could fit me in on Monday (3 days later). I declined and asked whether he could recommend another VW dealership in the area. He was very upset that I did not want to wait until Monday (impossible). He then very rudely told me "I'm not going to recommend anyone else. Those are competing companies." An hung up without another word. I would never recommend this place to anyone as customer service should be a priority in the workplace. Given our situation he should have had the professional decency to help us out as VW owners. Unacceptable. More

Have been there several times as I own three VW products currently and have had nothing but good experiences. Started going there after I had a repeat of a problem at an independent who assured me that I w currently and have had nothing but good experiences. Started going there after I had a repeat of a problem at an independent who assured me that I would save a bundle. Turns out two things that they charged me for were under warranty and would have been done for free at Emich. Steve L More