Emich Volkswagen

Sales staff great, service department a bad joke I bought a 2018 Golf from Nermina less than a year ago and she was absolutely great to work with. Her approach and customer service were outstanding. I bought a 2018 Golf from Nermina less than a year ago and she was absolutely great to work with. Her approach and customer service were outstanding. Unfortunately, less than a year later (and less than 8000 miles) my brakes and rotors are wrecked. Truly, metal on metal. The service department called this “NORMAL wear and tear" without a second thought and was all too eager to charge me more than plenty to fix this obvious manufacturer defect. I called the VW group of America for help looking further into this issue and they came to the conclusion that they were going to rely on the expert opinion of my service tech. His opinion was that it's normal for brakes and rotors to be ruined after 7900 miles. This tech, by the way, hasn't been to work all week. I dropped my car off on April 16th. No work had actually been performed on my car until the 23rd. Apparently, this is because the tech who is loaning his expert opinion to VW America hasn't been around to either work on my car or give an expert opinion! I'm not sure who is actually communicating to VW America about my manufacturer defect, but it's all too obvious that both VW America and Emich are not looking out for their customers. This is my second VW, the last one being a TDI Jetta. After the TDI scandal and this situation, it's safe to say that no one should buy a VW. Especially, one shouldn't buy and expect reliable service from Emich VW. More

Unfortunate experience Shopped for a car for my twin boys that will be going out of state to college this fall. Found the car we wanted at Emich Volkswagen. Test drove the c Shopped for a car for my twin boys that will be going out of state to college this fall. Found the car we wanted at Emich Volkswagen. Test drove the car before repairs were completed and liked the car but did notice some hesitation at takeoff. I was assured this was normal for this car. I was sold on being told they do not sell problem cars. After owning the car for only 2 weeks I noticed a bad oil leak when my son parked in driveway. Rear crankshaft seal was leaking so called dealership. Was supposed to be called to discuss with Chris and the call never came. Called Fred Emich and left message but no call. Apparently once the car is sold there is nothing for them to gain. Had car fixed at a reputable dealership for a sum of $1800.00 plus dollars and was treated professionally. Car now drives as it should with no hesitation . Hesitation was due to failed POV valve which caused rear seal failure.Cannot endorse this dealership. More

Helpful saleswoman! I enjoyed working with Nermina buying our Toyota Tacoma. She was honest, forthright and easy to work with. She was diligent! TrueCar had some diffe I enjoyed working with Nermina buying our Toyota Tacoma. She was honest, forthright and easy to work with. She was diligent! TrueCar had some different info on the truck, but she confirmed the actual info about it. She also measured the actual height of the topper that was installed, so I knew it could fit into our garage. More

The absolute WORST experience on my 57 years! Bought a car from Emich last year. Came back exactly a year later for a new car and a COMPLETE NIGHTMARE! Just off the phone with Chris, Sales Manager Bought a car from Emich last year. Came back exactly a year later for a new car and a COMPLETE NIGHTMARE! Just off the phone with Chris, Sales Manager, and when I explained my issue, that the dealership created, his reply..."How is that my problem?" Run as fast as you can!! More

Very good experience I have had difficulty fitting into most vehicles becàuse of my height. Gloria was very helpful with helping me find the right vehicle for the right p I have had difficulty fitting into most vehicles becàuse of my height. Gloria was very helpful with helping me find the right vehicle for the right price. More

VW Atlas Gloria from Emich VW helped us with our purchase of our new VW Atlas. She was very helpful & went over in detail the features of the car that we were Gloria from Emich VW helped us with our purchase of our new VW Atlas. She was very helpful & went over in detail the features of the car that we weren't familiar with. More

New 2019 VW Bug Had an awesome experience. Gloria was wonderful to work with. She was extremely helpful and even sent me pictures of the bug that made all the diffe Had an awesome experience. Gloria was wonderful to work with. She was extremely helpful and even sent me pictures of the bug that made all the difference. Love Love my new bug!!! More

If you want a real office, go with these guys. Buying a care should be a rewarding experience, however, most dealerships make this experience turn into a burden. Not this guys. I made it very clear Buying a care should be a rewarding experience, however, most dealerships make this experience turn into a burden. Not this guys. I made it very clear from the beginning that I wanted a real offer and that's exactly I got. Orlando did his best to keep my payments within my budget. They are not interested in going back and forth because it's a waste of time for them as well as for the customer. I really appreciate the honesty and everything they did to make sure I was comfortable making such an important decision. Orlando, thank you for the positive experience. More

Friendly and prompt I had the best shopping experience. Orlando Helped with a car I found online. His response to my inquiry was fast. He was kind and knowledgeable but I I had the best shopping experience. Orlando Helped with a car I found online. His response to my inquiry was fast. He was kind and knowledgeable but I didn’t feel pressured at all. I love my car and he has a customer for life. More

New car Great people! Great attitude! Great knowledge of product! UNFORTUNATELY THEY COULD NOT COMPETE PRICE WISE WITH OTHER DEALERS IN THE METRO AREA??? Great people! Great attitude! Great knowledge of product! UNFORTUNATELY THEY COULD NOT COMPETE PRICE WISE WITH OTHER DEALERS IN THE METRO AREA????? Shop around save$$$)) More